I have lost internal speaker sound unless i restore my CQ58?

August 4, 2014 at 03:47:28
Specs: Windows 7
I have lost internal speaker sound on my Presario CQ58 ? Every time i turn it on there is no sound and it is telling me that i have to plug in External, Digital speakers, which i have never had to do? I have to Restore my machine Every time to get internal speaker sound ? Please can you help me as i am not good with computer tech and i am really confused. I did receive a HP update sometime last week n think it may have tried to install a Windows 8 Update and i am running on Windows 7 Home Premium, Stuart Baldwin.

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#1
August 4, 2014 at 11:55:52
Can you boot up the computer OK apart from the sound problem?

If so make the following your priority; copy "all" your personal files (the "stuff" you wouldn't wish to lose for whatever reasons) to external storage. Typically this is to DVD; and if possible also to an external hard drive. Check the copies are truly accessible on at least one other computer (if possible) as well on the one in question.

Then (after labeling them all of course) put them somewhere safe. Making these copies means that if in the process of resolving the problem you have posted, should anything happen that may affect access to your personal files - even lose/delete/erase them - they're already duplicated and safe elsewhere.

You say I have to Restore my machine Every time to get internal speaker sound ?. What exactly do you mean by that? Are you referring Windows Restore points - or to an actual factory restore/reset routine?


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#2
August 5, 2014 at 03:41:36
First thanks for your reply. I didn't expect one so quickly n thank you again. My laptop Does Bootup ok despite lack of internal sound n i'll explain what i have to do to get internal speakers working. My HP COMPAQ Presario CQ58 when i first turn it on comes up with this in bottom right of screen whaen i hovver the curser over it, where speaker,sound symble is and it says above, (S/PDIF):100% But i havn't used external speakers apart from small headphones when i was in hospital over a year ago and all has been ok with this problem. I was given this laptop, notebook as a gift, very slightly second hand from a Good Freind 12th November 2012 and it was basically clean apart from some pix n very minimal data. I have never been able to make a full recovery disk and i have waisted 5 discs on trying and it Allways says some files are missing so can not Fully Perform Task? I have known, for obviously sometime that i need to do A Full Default Reset and save ALL my Files Pix etc to my freinds Terrabyte External Hard Drive and he is My Best Buddy n I trust him Totally with this as i know it will take atleast a Whole Weekend to Do this. To get internal speakers, sound working i have to do this, I go to Control Panel, Recovery Not Backup and Restore, Open System Restore Click Next Then Finish and Laptop Runs and Reboots itself then i have Internal Speaker Sound? I'm not sure what has happened but i'm thinking it could have come from an Hewellet Packard Update Last Monday or Tuesday? and it may have been for Windows 8 but i'm Not as I'm Running Windows 7 Home Premium and I'm thinking this is the Problem? I Have mailed them n may phone them to see if they know cs i don't know what's happened and i think it may have Corrupted Sound Drivers? but every thing else is and seems to be OK. I receive emails ncan use my machine as i used to but without sound? If you have any more info that may help me please reply to me trvir Once Again thanks for your reply, My Thanks, Stuart Baldwin AKA StueeBee.

message edited by StueeBee


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#3
August 5, 2014 at 04:38:28
Hi in haste just now - pending more input later (myself and likely others)..

Delete your email address asap from your posts. "NEVER" post an active/valid email in any public forum - as it's an open invitation to be spammed, spoofed and generally plagued by all manner of nuisances...

Possibly a moderator will do it for you - if (s)he notices it first; but either way ensure you don't have it still posted here (or any other open forum) asap.


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Related Solutions

#4
August 5, 2014 at 06:29:42
I've edited my previous post to you and removed my mail address, thanks StueeBee.

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#5
August 5, 2014 at 23:56:10
First i would try to uninstall sound via device manager.
then reboot pc should then try to install missing drivers. if none found download them. sorry on phone difficult to type details. just google how to uninstall drivets

A thank you would be nice, if I have helped.


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#6
August 6, 2014 at 06:54:59
Hi Clive n thanks for getting in touch with me about my Greif. I'll try yr suggestion later on cs my best mates comin round n he knows more about these things than me. I'm Epileptic n some things Proper confuse me at times but all you have said seems pretty straight forward to me, but as you know i shouldn't really be around P.C's too long incase i bail out but i'll get back to you n let you know if all ok, much thanks for yr input, i appreciate it, yrs StueeBee.

message edited by StueeBee


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#7
August 7, 2014 at 11:45:48
See also some more input from StueeBee on this later post:
http://www.computing.net/answers/ha...

Always pop back and let us know the outcome - thanks


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