I have a blank screen on my toshiba laptop, how do I fix it?

October 2, 2017 at 10:07:55
Specs: Windows 7
The screen is blank, my keys do nothing, can't get any menu screen. Is this a virus? Has it been wiped by virus?

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#1
October 2, 2017 at 10:43:57
If you get no display at all, even after a reboot or cold start, you likely have a hardware problem.

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#2
October 2, 2017 at 13:18:22
Are there any of the usual start up sounds; and does the power light show?

Are you testing this using battery power only, or is the power adapter attached and active?

Also what make and model is the laptop?

message edited by trvlr


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#3
October 2, 2017 at 13:19:49
Does it sound as if it is starting. Best bet is to try an external USB monitor on it which will check the cable and connections between the motherboard and the screen.

With the laptop on gently lower the screen until nearly closed, watching it all the time. If you see anything on it then most likely the cable has failed where it hinges or maybe a connector at either end has popped off.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
October 2, 2017 at 14:33:45
If you have any lights on but there is no other sign that it is on then you might be frozen and neither shut down nor able to start.
Begin by pressing and holding the power button down for 5-10 seconds until all lights go out. wait 30 seconds and start it.
If that does not work then remove the power cord and battery, press the power button 5 or 6 times. Replace the battery and try starting.
If these do not work and you are getting any lights or sounds then try the external monitor as suggested. If you are not getting any sound or lights then there is little point in trying the external monitor. In this case you can try removing the battery and plug it in, then start it. If it starts with the battery removed but not with it installed then you have a shorted out battery pack and it needs replacing.
Report back any and all results for more suggestions. Remember, nothing is too small to tell us including any recent problems with the system that might have appeared solved but might not have been.

You have to be a little bit crazy to keep you from going insane.


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#5
October 2, 2017 at 15:01:26
Just to add, unlikely to have been a virus.

Always pop back and let us know the outcome - thanks


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