Solved HP ZV5000 no s-video output in Windows XP

January 15, 2012 at 06:18:59
Specs: Windows XP, P4 2.8Ghz/2 GB
This has stumped me, so perhaps others have experienced this. I have an HP Pavilion ZV5000 laptop with ATI Mobility Radeon 9000 IGP video running Windows XP sp3. This is an old laptop that has an onboard s-video out. I'm trying to use this to connect to the TV for Netflix, Hulu, etc.

I've tried downloading and installing various drivers from AMD(ATI), using the legacy drivers for this video card, but the older drivers fail to recognize the card, so I had to use the driver listed on the HP website for this model laptop.

The Display Properties does not recognize another monitor connected when the s-video cable is connected. I've tried various power on/off combinations, but non work.

The Catalyst Control Center does not see any other device either.

Now, what has me absolutely baffled, is that prior to installing Windows XP, I was running Ubuntu 11 on this laptop and the s-video worked with no problems whatsoever. The only reason I switched to XP was the fact that Netflix does not yet support Linux OS.

Anyone have a clue what I can do to get this s-video port to work with Windows XP

See More: HP ZV5000 no s-video output in Windows XP

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✔ Best Answer
January 15, 2012 at 16:54:30
OK then, thanks for closing the thread.

January 15, 2012 at 07:00:40
I suggest you start over by first completely removing all ati (AMD) software. See the link below to learn how.

Then install the drivers from the HP site. You may be installing the wrong drivers. See the link below.

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January 15, 2012 at 07:11:57
Thanks for the quick response!

As I stated in the first paragraph, I did try the AMD drivers, but they did not install. After installing the Win XP OS, I downloaded and installed the driver from HP for this model. When I found the S-video did not work, I downloaded legacy drivers from AMD, but none of them recognized the hardware, so those installations failed.

The driver I am currently using is the one from the HP site.

Additional info: I have downloaded all relevant drivers from the HP site for this laptop. All hardware shows installed properly (no yellow exclamation marks in the Hardware Device list).

I have enabled the 2nd monitor, set the TV to the correct Input, changed the display resolution to the lowest setting for that display, all to no avail.

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January 15, 2012 at 08:27:12
Access the ATI Displays tab:
1. Select Start > Control Panel > Appearance and Themes > Display > Settings.
2. Select the Advanced button.
3. Select the ATI Displays tab and select the TV Power button.

Color television formats are modes by which television video
signals are sent and received. To send signals between the
notebook and a television, both the notebook and the television
must be using the same color television format.
The NTSC format is common in the United States, Canada,
Japan, and South Korea. The PAL format is common in Europe,
China, Russia, and Africa, and the PAL-M format is common in
Brazil. Other South American and Central American countries
might use NTSC, PAL, or PAL-M.
Region-specific formats are set at the factory for most notebooks,
but the region setting can be changed on any notebook.

To change the color television format:
1. Select Start > Control Panel > Appearance and Themes >
Display > Settings. Select the Advanced button and then the
ATI Displays tab.
2. Select the TV button, and then select the Format tab.
3. Select a television format either by name or by
a. To select a format by name, select Format, select a format
name in the list, and select the OK button.
b. To select the default format for a region or country, select
Country/Region, select a location from the list, and
select the OK button.
4. At the prompt, restart the notebook.

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Related Solutions

January 15, 2012 at 08:47:36
Hi Jolicloud -

I've gone through those steps previously, but did it once more. On the ATI Display's tab, the TV shows "not connected" with no way to enable or select the TV power button.

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January 15, 2012 at 09:18:13
Did you read the link I posted. AMD drivers are fussy. You must remove what is currently installed and then start fresh. Also, don't use the drivers you think are the correct ones from the AMD site. Use the drivers from the HP site.

According to the HP website you do NOT have an ATI mobility Radeon 9000 IGP. If that is correct, then that would explain why the drivers won't install.

Go to the link below and use the support assistant to download the correct drivers for your laptop.

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January 15, 2012 at 10:14:40
OtheHill - Yes, I read the link you posted. As I stated previously, I have not installed any video drivers from AMD. I attempted the installations, each one failed.

The driver I did install successfully was from the HP website for the service tag:ZV5160us. The only driver listed there is SP30791.exe, which when installed, shows ATI Mobility Radeon 9000/9100 IGP. Since this is the only video driver shown on the HP website for this service tag, I am at a loss as to why it says that I don't have an ATI Mobility Radeon 9000 IGP.

For the sake of trying anything at this point, I just now used the ATI removal program to remove all ATI software and rebooted the laptop. Then verified that the MS default VGA driver was being used.

I downloaded the the driver listed on HP website for this specific service tag, again, and installed it, again.

As before, the adapter details shows ATI Mobility Radeon 9000/9100 IGP.

And....still no s-video out.

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January 15, 2012 at 12:02:45
"I've tried downloading and installing various drivers from AMD(ATI)"

I just checked the AMD/ATI are site & there are NO drivers available for the ATI M9/M10/RC300M. I don't know what you tried, but there are no notebook drivers that fit the bill & desktop drivers don't work with Mobility GPUs.

Did you see this?

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January 15, 2012 at 12:11:30

In #6 above Teresa stated she got the drivers from the HP site, which what I suggested. The issue may be what you have linked to and what you mentioned in another thread here at CN linked below.

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January 15, 2012 at 12:18:44
Hello Riider - Yes, I've been to most sites on the Internet with any information for HP and S-Video.

You are right concerning the available drivers from AMD/ATI. I downloaded versions 9.3 and 10.2 of the Legacy drivers for ATI Radeon cards:

However, neither installation was successful. I currently have the driver installed from the HP website for this specific laptop.

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January 15, 2012 at 12:24:05
OtheHill - Yes, I found that post using the FN+ F4 key. It does nothing. Also, the TV is already set to use S-video. As I stated before, prior to installing Windows XP, the s-video on this laptop worked with Linux Ubuntu OS. I had output on both the TV and the Laptop.

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January 15, 2012 at 12:50:35
Maybe a dumb question but do you have the TV plugged in and turned on?

If you previously installed any ATI site drivers since running the uninstall tools then you should do that again.

It wouldn't hurt to also download a run both the cleaner and rigistry modules of Ccleaner Slim. If you are squeamish about registry cleaners then save a backup to the desktop before removing the found files.

This will remove any orphan files left from previous driver installs. The ATI tool is supposed to do that but may not work on the HP stuff.

As far as using the Fn + F4 key is concerned, is that the correct keystroke for your laptop? Check the manual.

You might want to disconnect the S video cables when performing the cleaning process.

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January 15, 2012 at 12:54:26
"The issue may be what you have linked to and what you mentioned in another thread"

I think you must be confusing me with someone else ;-)

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January 15, 2012 at 13:24:18

My mistake. Another senior moment.

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January 15, 2012 at 13:44:10
Hi OtheHill -

LOL! Is it turned on? Yes, the TV is connected and turned on when I start the laptop with the S-video cable connected. I only laugh because it is the same question I have asked others when doing tech support over the past 20 years (we may be close to the same age). :)

Since I removed and re-installed the same ATI driver, I doubt the CCCleaner will do any good, but since I did try to install others (that failed) they may have pieces left over that need to go away. I'll give it a shot and post the results here.

Thing is though, is the s-video has failed from the start, when I first installed the Win XP OS and all the needed drivers from HP, which was this past Friday.

I'm a computer professional, although I work more with the biz analyst side of things than with hardware support now, so I thought...perhaps, I'm missing something. I had hoped there would be a simple fix that I was overlooking.

I'm beginning to think that this is a lost cause, and seriously considering just buying a PCI card for an old desktop I have and turn that into my Netflix server.

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January 15, 2012 at 14:35:05
Silly question, have you tried another S-Vid Cable ??

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January 15, 2012 at 14:55:32
I was just going to ask about the cable myself.

If the same cable is in use as when you used Linux then the cable probably isn't the problem. You didn't respond about the keystrokes to toggle the second display.

BTW, I am turning 68 next month.

I don't know if AMD has improved the usability of the CCC and the ATI drivers but I had lots of problems getting a second display working back when I had a home built Tivo using a PC with an AIW card. Seemed like the only thing that worked was the CD that came with the card. Een though I downloaded the correct files and followed all the read me files.

The biggest issue was any orphan files. I never had the issue you are having though. The ATI software not seeing the second display. That has to be the output on the laptop or the cabling.

I couldn't find much documentation on your laptop. Seems there were many versions of the zv5000. Some had nvidia graphics.

Have you tried a different TV?


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January 15, 2012 at 16:41:17
I downloaded and ran CCleaner Slim. The only thing found in the registry was some orphaned .Net Framework files, which I let it fix.

I'm not going to spend any more time trying to get the s-video to work with this laptop.

Thank you, everyone for the suggestions. I'm going to go the desktop route instead.

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January 15, 2012 at 16:54:30
✔ Best Answer
OK then, thanks for closing the thread.

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