HP USB mouse won't work with Dell netbook

January 20, 2010 at 23:16:10
Specs: Windows XP
When I tried to get my new use HP mouse to
connect to my inspiron 910 (dell mini) it said it
had a problem downloading the HIDClass
hardware and thus it wont work. Anyone know
what I can do to get it to work?

Atemu Morrel

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January 21, 2010 at 07:21:08
You're obviously connected to the Internet if you're reading this on the netbook.

Perhaps there is a firewall issue with Windows Update. Check it out in the control panel. Of course, the system would be screaming at you if Windows Update wasn't working properly, but please check it anyway.

Whatever is happening, the software is not loading on your computer. Usually when hardware is found, it checks the computer, and then removable drives (but you don't have those, b/c it's a netbook... maybe you do.) If the software is not found, it connects to Windows Updates, compares your hardware to a database. If a match is found, the software downloads and installs. This happens in a few seconds.

What I'll bet is going on is that you're running a 64-bit version of Windows and the drivers for the mouse are not compatible with 64 bit Windows. So far, I've only seen this with very cheap knockoff Chinese stuff on Ebay, and the Palm HotSync cable/dock. Palm really is on the cutting edge, you know.

Check to see if you have 64 bit windows on your computer. Right click Computer, and select properties. You'll see in the window towards the bottom if it says '64-bit operating system.'

Whether or not you're running a 64 bit OS or not, go to the HP website to determine your hardware's compatibility. I'll even provide you with the link:

Enter the full name of your product in the search box of the page, select downloads and drivers, and download the appropriate SoftPaq for your system. Install it, and try again.

Best of luck.

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January 21, 2010 at 13:43:20
USB devices may not work correctly when they're connected to certain USB ports e.g. ports in a hub or on the front of a desktop case. If you have a desktop computer, you may have an IRQ sharing problem you need to fix, or your power supply may be starting to fail.
See response 3 in this:

Also - if you are using a USB extension cable, some of them have inadequate wiring and will not work properly with some USB devices.

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