Solved HP Printer won't print but is detected

Microsoft Windows 7 professional - upgra...
August 13, 2011 at 19:39:33
Specs: Windows 7, Quad Core i7 12 giggs

I have a Dell XPS 8300 i7 12 gig of ram and a 2 tb hard driver. My HP 2710 all in one printer was working fine up until I decided to find a work around to install the CD that came with the printer. Win7 gave me a message that said it was not compatible.

I went to Control panel and then to Programs and Features where I clicked Run programs made for previous versions of windows. I clicked not on the list and then clicked browse and pointed to the D drive and clicked the Setup. The software installed but when it came to the part where it asked me to plug in the usb cable, it was already plugged in. I unplugged it and plugged it back in thinking it would see the printer but it didn't. So I checked the box that said it did not communicate with the printer hoping it would detect on boot up. I rebooted and then when I went to HP Image Zone, it said the scanner could not communicate with the printer. I went to control panel and uninstalled the software. I tried scanning and printing but it won't work.

I went to Devices and Printers and now see my HP2710 but it has an exclamation point in a yellow triangle. I also see under Devices PC Properties my name followed by a dash and says PC and it too has an exclamation point in a yellow triangle. I don’t know if both are related but from what I can see, the printer issue might be driver related. When I go to HP’s website to download the driver, it says that the driver is already in Win 7. I put the Win7 OS CD in the drive but the only option it gives me is to install again. This is a new Dell system and it came bundled with software that if I do a system restore, it will wipe everything out. Is there a way I can do a setup and repair using the installation CD without having to do a complete install? I used to be able to do this in XP but I don’t know how to do this in Win 7. If someone can please help me, I appreciate it.

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August 14, 2011 at 08:51:51
✔ Best Answer
Using "compatibilty mode" in Windows 7 to install an application is all well and good, but it doesn't work for device drivers.

Make sure the printer is all connected up and switched on, then open windows Control Panel and click "Windows Update".

Now click "Check for updates"

The updates offered should include the correct driver for your printer.

That's what I had to do for my Canon printer when I got Windows 7.
Canon said "it's included in Windows 7" but what they failed to say was the bit about having to use Windows Update to get it.

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August 22, 2011 at 18:12:47
Thanks so much! This worked!!!

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