hp printer will not copy, prints online thou.

April 7, 2011 at 12:31:02
Specs: Windows 7
I find my printer works f rom the computer but will not do a simple copy no matter what I try, unplugging, readjusting paper. I know my ink is low but tried computer printing again and it works. I need help to change the ink and that will take a few days, meanwhile want to photo copy. Printer is less than a year old. Sandra (a Sr. Citiz.)

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#1
April 7, 2011 at 12:46:30
Did the copy function ever work in the present setup? Post the model of the multi-function printer.

Are you stating you can't get the printer to copy in a stand alone mode, without using the computer at all?


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#2
April 7, 2011 at 13:29:28
yes the copier portion did work well two months ago or less. No problem getting a photo copy then., Did computer printing since then even today to check out the ink and it worked,. Tried photo, did not work, tried scan, it clicked a few times etc. but nothing happened.,no paper moved. Actually with scan I have no idea what is supposed to happen maybe it is connected to the computer. Anyway I just want copy to work. Feel I am doing it right, press copy, press ink colour (tried both), number of copies, and paper size. Press OK No action

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#3
April 7, 2011 at 17:07:53
You may need to re-install the software that came on a CD.

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