HP printer error 'failure to print'

Hewlett-packard Photosmart d5460 inkjet...
January 1, 2011 at 08:57:12
Specs: Windows XP
hp photosmart D5460 printer is only 2 years old. I have used online diagnostic, cleaned print head and downloaded driver again. Checked paper & no jam.

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January 1, 2011 at 10:13:11
It must be connected to a USB port it can actually work with.
If the USB cable you're using did NOT come with the printer, it may NOT be adequate.
Printers will often NOT work correctly when they're connected to a port in a USB hub.
If you're connecting it to a desktop computer, you may have an IRQ sharing problem you need to fix.

Troubleshooting USB device problems
See Response 1:

You must un-install the software that was previously installed for it BEFORE you install software for it again - did you do that ?
When the software has been un-installed, you must have the USB cable to the printer DISCONNECTED before you install the software - you will be prompted to plug that in later after some of, or all of, the software has been installed - did you do that ?

You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device or New Hardware while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.

If you DID install drivers that way,

(The following also applies if you want to re-install the software)

- go to Control Panel - Classic View - Add/Remove Programs and Un-install the software you installed, reboot, DO NOT install drivers while booting.

Install the software properly by running the proper download you got from the web, or if you have the CD that came with the device, run the software installation from the installation program on that.

Are you getting error messages other than failure to print? E.g. about a paper jam?

Are you sure the printer isn't in a error state ? Are the leds on the front of it indicating that ? Have you tried switching off the printer, switching it back on? Are you sure the cartridges are installed properly in the right places and that they still have enough ink for every color?

If you try to print something and that wasn't successful, there will be a printer icon in your taskbar - you must click on that and clear all failed printing tasks before you try to print again.

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January 2, 2011 at 09:59:40
I have tried all the things you suggest - I uninstalled before installing driver again etc. I have just repeated same process - error message reads 'Ink System Failure'. Cartridges are all more than two thirds full and in correct order.

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January 2, 2011 at 10:19:46
"I uninstalled before installing driver again etc"

You don't un-install and install just the "drivers".

When was it that you last used the printer and it worked fine ? You're supposed to use an inkjet printer a minimum of at least once a week, and preferably print something that uses all the colors.

You could try removing the cartridges one by one, wiping off the contacts on the cartridge with a tissue or soft cloth, and plugging them in again.

Do you have any other cartridges you could try installing ?

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Related Solutions

January 2, 2011 at 11:16:48
Apparently the photosmart D5460 has multiple cartridges that are ink tanks with chips that keep track of the ink level and probably the number of times the cartridge has been used , and one large print head on the printer.

The print head (a.k.a. printhead) is removable. You could try removing that, wiping off it's electrical contacts, and plugging it back in again.

How to remove print head starting page 179 of the User Guide pdf
You probably already have that User Guide, at the very least on the CD that came with it, if not already on the computer - if not you can download it here:

Other than that,
when I search the web with: photosmart D5460 "Ink System Failure"

I get lots of "hits", for this printer model, and other HP printer models.

It appears that at least some of the time you get the message when the print head (a.k.a. printhead) has failed.





You could go here, scroll down, and find the Product Number on the label on the printer,

then go here and click on the same number to find the parts listings,

however, none of the ones I looked at list the print head (a.k.a. printhead).

The HP part number may be obvious on the print head (a.k.a. printhead) itself when you remove it - you could try searching with that on the web.
If you can't find one, if you have a lot of cartridges you would like to be able to use up, you could search the web for a used D5460 that still works, or the model is still available new, or other HP models may use the same cartridges.

If you'd rather get another printer, I recommend Canon printers - you CAN get new or good used print heads (a.k.a. printheads) for those if you need to, and you're a lot less likely to ever need to.

Or if you'd rather get one that has the most economical ink cartridges, get a Kodak model.

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January 3, 2011 at 10:07:17
I had removed printhead and cleaned all contacts / also searched web for printhead for this model. I will try websites you recommend - looks like new printhead is the answer or failing that another printer. Thankyou for suggestions

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January 3, 2011 at 15:48:10
I didn't find anything related to a print head for sale when I searched using:
D5460 print head
D5460 printhead.

You could try using D5000 series print head or printhead, or similar.

If you can find the proper HP part number for it, you MAY be able to find one when you search using that.

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