Solved HP OfficeJet 6700 printer cartridge problem?

January 19, 2019 at 11:37:01
Specs: Windows 10, AMD A6 - 6GB
Had a print job stop mid print and indicated that the magenta cartridge was empty and unable to complete the job (even though I have the printer set for black ink only). When I go into my HP help screen, it indicates that I should be able to complete the print job by changing the print to black only....but that's already done and it will not work. Can I assume that these bloody printers can't print unless all four cartridges have ink?? Have always had HP printers in the past and I could always print in black regardless of the colour cartridge capacity.

Wellgo


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✔ Best Answer
January 19, 2019 at 16:12:42
Hmmm... I wonder how many people are aware of that problem/issue before they buy the printer.

Seems the some manufacturers are going to even greater lengths to force end users to replace tanks not empty; which presumably is why the printers are sold cheaply so as to trap the buyer into expensive ink tank replacements.

When I have to buy another printer - whatever brand - I’ll remember to check that issue very carefully.



#1
January 19, 2019 at 12:09:53
"Can I assume that these bloody printers can't print unless all four cartridges have ink??"

You nailed it.

"Your printer is designed to print only when all ink cartridges have ink. Some ink from all the ink cartridges is used in periodic servicing tasks. This helps to prevent issues such as printhead clogs and poor print quality. There is no way to bypass this feature."

https://support.hp.com/us-en/docume...

message edited by riider


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#2
January 19, 2019 at 13:03:37
The reason I (and many others here) advise to go for/use printers which have separate tanks - is to avoid the situation you find yourself in...

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#3
January 19, 2019 at 14:57:55
trvlr

I believe the printer in question does have 4 ink tanks. I have the same issue with an Epson that also has 4 tanks. riider's post most likely explains it.


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#4
January 19, 2019 at 16:12:42
✔ Best Answer
Hmmm... I wonder how many people are aware of that problem/issue before they buy the printer.

Seems the some manufacturers are going to even greater lengths to force end users to replace tanks not empty; which presumably is why the printers are sold cheaply so as to trap the buyer into expensive ink tank replacements.

When I have to buy another printer - whatever brand - I’ll remember to check that issue very carefully.


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#5
January 19, 2019 at 16:26:31
Many thanks to all for your quick replies.

Wellgo


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#6
January 23, 2019 at 11:16:56
Don't know what happened but now a popup appears and tells me that one of the colour cartridges are empty but allows me to select "Print in Black Only" and allows me to print off my document. No idea what I did but it works.

Wellgo


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