HP mouse won't install

Dell / INSPIRION
July 23, 2009 at 14:06:38
Specs: Windows XP, 2Gb
I am trying to use a basic USB mouse in XP.
It's an HP mouse. However, when I plug it in, XP trys to install a logitech driver for it. It runs through the process and then says HID mouse error during installation.
Any ideas?
I have uninstalled all other mouse software to check it's not a conflict of drivers.

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#1
July 23, 2009 at 14:25:18
"I have installed all other mouse software"

You shouldn't have to install anything. USB mice are generally "plug & play"


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#2
July 23, 2009 at 14:29:49
Sorry I meant uninstalled all other mouse software.
I plug this USB mouse in, it picks it up automatically but it returns an error during install. It is trying to install a logitech USB optical driver rather than an HP or generic one.

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#3
July 23, 2009 at 16:11:59
Could it be the mouse was manufacturered by Logitech for HP?

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Related Solutions

#4
July 23, 2009 at 16:15:30

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#5
July 23, 2009 at 17:18:09
I tried that but when you actually click on the mouse choices, it just says
"Downloads for this product are not available through this website. Please contact your local HP representative for information on the specific update methods available for this product."
Useful driver page! ;)

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#6
July 23, 2009 at 21:12:16
Which one did you try? I randomly tried one of them and got to the download box.

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#7
July 24, 2009 at 05:19:31
HP Optical 3-button (PY081AA) USB Mouse
HP Optical Mouse (USB)

The others are 4 or 5 button and not for my mouse.
It only has 2 buttons and a scroll wheel.


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#8
July 24, 2009 at 14:26:29
I'd think XP would install it OK. Maybe it's interferring with the on-board mouse function of your inspiron. But if it has a part or model number on the bottom you could enter that in the HP product search on that page.

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#9
July 24, 2009 at 18:54:00
Tried that, doesn't work. Strange that it doesn't work with this mouse although every other mouse I have had software installed first.
Any generic mouse drivers I could try?

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#10
July 24, 2009 at 19:51:22
Like I said, it should be plug & play. I can't remember the last time I had to install mouse drivers. Where are these Logitech drivers coming from? Were they installed from a previous mouse & you never uninstalled them?

Is this the mouse?
http://h10010.www1.hp.com/wwpc/us/e...


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#11
July 24, 2009 at 20:36:24
I know, same here - never had this.
That's the mouse, yes.
XP is picking it up as a Logitech mouse and I have no way to install it manually without the specific driver. Never had a logitech mouse installed on this PC...not an optical one anyway. I did have a logitech thumb wheel but I uninstalled that recently.

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#12
July 24, 2009 at 22:24:29
I looked at a few sites describing that model and they say that XP has native support for it and additional drivers aren't needed. So I don't think it's a driver issue unless they've been corrupted. Can you go through 'add new hardware'?

Have you tried a different USB port?


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