HP mobo not reading SATA drives DVD or HD

November 25, 2011 at 21:26:38
Specs: Windows XP, amd athlon ll x4 620
Hi i have a HP p6228p-b and it stopped working. it slowed down at first and a diognostic said that the CPU or something was fried. It doesn't look like it would be the CPU. Now it won't detect the HD and DVD drive. I think it is the mobo, but have no sure shot way of checking it. Is there anything i should do before buying a new mobo? I switched around all the ram tried a ram in each slot.

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#1
November 25, 2011 at 21:51:23
So it will boot up into BIOS and give you a SETUP display screen? But no drives are detected when you check the device list? How about the ram. Is all of it recognized?

Google has given very few hits on that model, May have been a small release only through Office Depot. You may have a partial powersupply failure. The slowing down thing however may have been a sign of overheating. Have you checked the CPU fan/heatsink for dust & crud buildup?

Goin' Fishin' (Some day)


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#2
November 25, 2011 at 22:24:35
yeah i can get into bios, and it detects the all the ram, but not the drives. The heatsink has been cleaned, but was pretty dusty when i received it. I can try plugging in my p/s from my other comp into it, but i think it's the mobo. any way to diagnose these problems? the error i get is that it says no device detected 'reboot and select proper boot device'.

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#3
November 25, 2011 at 22:59:44
The fact the drive is not detected leads to a few possibilities.
1. the drive has failed.
2. the drive is not getting power
3. The drive data cable is dislodged from either the drive or motherboard.
4, the drive controller on the motherboard has failed

Can you test the drive in another system just to see if it spins up and is recognized?
What are the specs on the powersupply and are you running a graphics card or the onboard graphics?

Goin' Fishin' (Some day)


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#4
November 25, 2011 at 23:14:56
well I built my own computer a while back, but had to buy a new power supply after it died and its a 550w max ocz fatality series so no worries on power once i check it (this is on my custom build computer not the HP). I'm very sure it's not the hard drive failure because even then the dvd drive should still be able to be detected. And i can easily see that the cables are in snug and have a few cables to check cable error.
It is an onboard graphics card. pretty much everything is stock. and stopped working all of a sudden.
I'll try the drive in another computer tomorrow and check the power to confirm it. If not I think I'll have to get a new mobo.
What do you mean by the drive controller on the motherboard and anyway to fix it?

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#5
November 26, 2011 at 06:28:06
If the drives are IDE type and you have two drives on one cable then either drive failing will affect the other. Try just one at a time. Adjust the jumper as required.

One other possibility is that the controller/s for the drives are disabled in the BIOS screens.


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#6
November 26, 2011 at 09:26:08
there's not even an ide port for the drives only sata.

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#7
November 26, 2011 at 09:44:55
The HP link below shows some generic specs for that model. Try clearing the CMOS while the computer is unplugged. You can do that with the CMOS jumper, or by momentarily removing the CMOS battery.

http://h10025.www1.hp.com/ewfrf/wc/...

I just reviewed your #2 response. The error you are receiving does not necessarily indicate a faulty hard drive.

Have you checked the boot order in the BIOS (setup) screens. You get there by tapping on of the F keys at start up. Watch the screen for instructions on what key to hit.


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#8
November 26, 2011 at 15:45:11
I reset the cmos and it came up with a different startup screen and im able to do a diagnostic, but mobo still doesn't recognize any drives at all. even if i go to the boot setup it says that no drives are detected. I'm starting to think it's a motherboard problem.

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