HP LaserJet P2055d Local / Network Print Counter problem

July 16, 2013 at 00:19:12
Specs: Windows 7
hi dears
we have a problem printing hp laserjet p2055d , it can not diagnose print jobs page count for both network and local jobs, so print queue shows "N/A" for "pages" column...
we tried it on xp,7 x86,x64 enviroments but the problem still exists.
can anyone help us..?

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#1
July 16, 2013 at 07:32:21
What do you mean it cannot diagnose print jobs page count? Do you mean it won't print the page count on a given document or do you mean it isn't accumulating the page count for all the pages ever sent through it?

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#2
July 16, 2013 at 21:58:14
hi THX

when a print job sent to the printer ,it(printer) can not diagnose number of pages the job has,then print queue at the "pages " column shows "N/A" but printer prints the job,
we have a print manager system that gets number of pages from print queue and calculates the cost of printing,while we have this problem it can not work correctly.


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#3
July 17, 2013 at 20:07:37
How is the print manager connected to the printer, are you using a print server? How does the print manager get information if you print locally? When you say print locally, I assume you mean through a USB cable from a computer straight into the printer? Also, could you provide some info about the print manager?

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#4
July 23, 2013 at 08:06:13
while we have this problem we didn't installed print manager,
the main problem is that we can not see the number of pages of each job in the print queue.
yes I mean localy as you said(using usb cable)
in both local and network print jobs we have this problem.

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