HP Envy 20 TouchSmart d034- blank screen

January 28, 2017 at 16:05:45
Specs: Windows 10
I'm running Windows 10, and a couple of days ago, I turned it on and it was getting power, but had a black screen. I'm trying to reset the CMOS Jumpers, but I have no clue what they look like!!! Can someone please help me locate them?!

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#1
January 28, 2017 at 16:51:10
See blue plugs here - center:
http://psg.i.lithium.com/t5/image/s...
Ensure power is off when you use them.

Also this post might be of interest (particularly the long one on first page):
http://h30434.www3.hp.com/t5/Deskto...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
January 30, 2017 at 07:01:43
Why do you want to tamper with the CMOS jumper. If the computer worked before with the CMOS settings that are there why do you think clearing the CMOS would help?

Better to describe your problem here so we can steer you in the right direction.

Post your computer specs or model and exactly what led up to your current issue.


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#3
January 30, 2017 at 07:16:29
If you never ever see anything at all on the screen then it is almost certainly a hardware fault. Let us know whether the screen stays completely black or not.

Always pop back and let us know the outcome - thanks


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