Solved HP Elite desktop tower turns on, but displays nothing?

October 11, 2015 at 20:45:11
Specs: Windows 7, AMD Atholon II X4 (Quadcore) @ 3.2 GHz
So recently I've been having problems with my computer so some users suggested that I unplug my Sata cables from my HDD and plug them back in. I also reinserted the RAM sticks (Three total).
But after doing that, my computer turns on but displays nothing. I even tried plugging into both my VGA monitor, and my TV via HDMI. I just get "no signal" on both.

So I unplugged my DVD drive's Sata cable and also reinserted my HDD's power cable.
I then reinserted the CMOS battery. None of these fix the issue.

Thing is, my computer was working just fine JUST before I touched the Sata cables and RAM sticks. It might be the HDD, or even the CMOS battery. I have my eye on both on Newegg and Amazon. But I'm hoping to get further help on this before I buy them.

So here's my specs:

Desktop tower: HP Elite (HPE-500z) (Had since the year 2011)
Processor: AMD Atholon II X4 (Quadcore) @ 3.2 GHz
RAM: 6 GB (Three 2 GB sticks)
Graphics card: AMD Radeon 6570
Operating system: Windows 7 (64-bit)
Hard drive: Seagate 1 TB


See More: HP Elite desktop tower turns on, but displays nothing?

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✔ Best Answer
October 13, 2015 at 01:24:09
"And windows explorer still crashes for the same reasons"
Run Tweaking.com - Windows Repair

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...

Right click on the exe & click on > Run as administrator.
Start at Step 1 ( very important ) go through the steps ( Exclude Step 2 the Malware scan ) until you get to the final step ( Repairs ) Reboot when finished.
http://i1-win.softpedia-static.com/...
http://www.softpedia.com/get/Tweak/...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
http://i.imgur.com/Xc9NBsk.gif
http://i.imgur.com/1C7FdRr.gif
http://i.imgur.com/TLWWxuk.gif



#1
October 11, 2015 at 22:10:38
"Thing is, my computer was working just fine JUST before I touched the Sata cables and RAM sticks"
So you shouldn't have to buy anything.

Have you tried Safe mode?

message edited by Johnw


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#2
October 11, 2015 at 22:25:39
My screen isn't displaying anything when I power it on, not sure if I can access safe mode.

Before this error came to be, I was having problems in Windows, even after a fresh install of Windows 7 from recovery. I was unable to load any videos or launch games, they'd crash instantly. Then I was having problems where windows explorer would crash if I load system information, or right click on flash drives/SD cards. A friend of mine suggested it would be a problem with the HHD so thats why I went and unplugged it and plugged it back in. It was a very simple procedure, yet my computer will no longer turn on which baffles me right now. Even today I reinserted the sata cable for the HDD, making sure I did it right. I'm not sure if I either need a new HDD or a new CMOS battery.

My monitor shouldn't be faulty or not hooked up right because I was just using it normally before I unhooked the sata cables and put them back in. I even used a anti wrist band (Though I wasn't even using it right, I had it clamped to the rug)

So now my problems are even worse than before, I have no idea what can be wrong.
I appreciate the response, each one gets me further and further to solving the mystery.


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#3
October 11, 2015 at 22:38:40
Are you using a video card?
If so, make sure your cable is connected to it & not the onboard video connection.

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Related Solutions

#4
October 11, 2015 at 22:46:54
Are there any signs of activity on the machine (LED's lighting, drives/fans spinning up, beep code errors)?

"Channeling the spirit of jboy..."


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#5
October 11, 2015 at 23:04:55
Yep all fans are spinning, LED's are on. But it only beeps if I remove all the ram and try to power it on. But I heard that even if all of these things are on, it doesn't mean all is okay. Like for example you can have the CPU and RAM removed, yet still have fans/etc running.

I put everything back the way it was (The HDD's Sata cable, the RAM) and my computer just won't do anything. I can tell mainly because I use a wifi adapter that will blink yellow when connected to the internet. If my OS loaded up, it would have eventually turned yellow. I watched it for a while, but it didn't do anything so I can tell that my computer isn't even doing anything at all (As if the HDD isn't connected or failed)

I had this HDD since 2011 when I got my computer. I had my very first HDD fail on me, and this HDD is the replacement I got from my manufacturer. I'm wondering if my HDD is faulty lately and just finally gave up. But really, all I did was unplug it and plug it back up so I don't see how it could possibly have failed on me right now out of nowhere. Once I messed with the HDD's sata cables and RAM sticks, I never can do anything on my computer, not even the BIOS screen.


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#6
October 12, 2015 at 00:14:41
If you never see *ANYTHING* on the monitor -- it stays black -- then
the problem has nothing to do with your hard drive or software.

Since the problem started when you went inside the case, it is not a
problem with the monitor, but with either the motherboard, the video
board, or connections to them, including connections to the power
supply. One possibility is that you shorted something out on either
the motherboard or video board. I fried a hard drive that way once
while trying to fix something unrelated.

If all power and data connections are good, and the memory and
video cards are well-seated, but with the hard drive disconnected,
then you should see the same lights blink and hear the same sounds
and beeps (if any) that you normally hear when you start up, up to
the point that the computer tries to start loading an operating system.

With the hard drive also properly connected, and no serious problems
in how Windows is configured to start up, you should see and hear
the normal boot process continue through startup of Windows. With
no monitor display it may not be possible to tell whether Windows is
loading and starting normally, though. It helps a bit if you have the
Windows startup sound turned on. It only plays if Windows starts.

-- Jeff, in Minneapolis


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#7
October 12, 2015 at 05:29:57
You can't fix a software problem by messing with hardware, or a hardware problem by messing with software.

"I'm not sure if I either need a new HDD or a new CMOS battery"

You probably don't need either. The fact that you get a beep code when all RAM is removed is a glimmer of hope...it means the CPU & board appear to be working so I suggest you try the following:

- Unplug the power cord, then unplug the cables for ALL drives (HDD, optical, etc).
- Remove all RAM except for one stick & make sure it's fully seated in its slot.
- Disconnect ALL external devices except for the keyboard & monitor - be sure to use a wired keyboard, not wireless, PS/2 would be better than USB.
- Find the Clear CMOS jumper & move it to the clear position, wait a few seconds, then move it back.
- Plug in the power, boot the system, then immediately entire the BIOS & run thru ALL the settings & correct as necessary.
- Assuming the above works, shutdown the system, unplug the power, then reinsert the rest of the RAM. Plug in the power cord & reboot. If it appears to be OK & ALL the RAM is detected. shutdown, unplug the power cord, & reconnect the drives.

SPECS: http://h20564.www2.hp.com/hpsc/doc/...

message edited by riider


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#8
October 12, 2015 at 19:42:33
I couldn't find the CMOS jumper, but I did find two jumpers. I took one and moved it from pins 1-2 to 2-3. Then moved it back. I did the same for the other jumper next to it to be sure.

When I plug in my computer and turn it on, I'm getting a beep error code, which goes (Beep beeeeep) 1 short beep one long beep.

I'm not sure if I'm inserting the RAM correctly. Which way is it supposed to face? I have it facing the CPU, and I clicked in both ends of it successfully. So I don't know if I put it facing the wrong way or not.

I also removed and put back the GPU from the PCIe slot. I'm sure I put that in correctly, I was even able to screw it back up.


EDIT: So I'm facing the RAM in the right direction, there's only one way to face it based on the space between it on the gold parts. So I tried placing another RAM stick, this time in a different slot. And my computer is finally displaying something, and I can enter the bios menu now. The bios settings seem to be all good and defaulted already.

I inserted all three ram sticks in this time and I can't even see the bios screen. Is this a sign that one of the RAM sticks are dead? The computer can't boot if one of them are dead? Perhaps I didn't insert it correctly. I definitely clicked all of them in the same way, one of them is definitely dead. Maybe even two of them.

message edited by MattKimura


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#9
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#10
October 12, 2015 at 20:01:35
"EDIT: So I'm facing the RAM in the right direction, there's only one way to face it"
Correct.

"And my computer is finally displaying something"
Now is the time to get the Exact motherboard model & tell us what it is.

Free PC Audit
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Free-P...
http://www.freewarefiles.com/screen...
http://www.misutilities.com/free-pc...


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#11
October 12, 2015 at 20:10:18
Reading how you handle the components, damaged may have been done already.
RAM can only be inserted one way, If you managed to inserted it in 2 ways, damage is done.

Setting jumpers not knowing what the jumper are for is a no-go.

Start with disconnecting all peripherals (disks, extension board, USB, etc.) and connect the display to the On-Board video. Anything displayed?


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#12
October 12, 2015 at 20:14:53
My motherboard's model number is: 618937-002

I'm wondering if I should test out which RAM is the one causing it not to boot, or just stick to using just one.

Whenever I insert the RAM (I've always inserted it facing the right direction) I can hear this crunching noise when I apply pressure to attempt to lock it. Sometimes it doesn't lock so I have to end up taking it out and try again. It's not easy to handle, as it doesn't successfully insert every time. If I apply pressure to one side to lock it, the other side will move upward. Am I supposed to use two hands, even though one hand has the anti static wrist band?

EDIT: I now have two RAM sticks in, and the computer boots successfully on the BIOS screen. I'm gonna try reinserting the third RAM stick once again to make sure it's not totally dead.

Also I can select ONBOARD video in the BIOS, but how do I connect my display to it via VGA?

EDIT2: Yep that ONE ram stick is definitely dead, I retried it twice. But with the other two, I can get back into windows again!
Edit3: So I tried loading videos, but they still crash. On top of that, I get an error that says "the instruction at 0x00000 referenced memory. The memory could not be read".
And windows explorer still crashes for the same reasons. So I tried safe mode, and videos won't load. But for some reason if I load a video with VLC media player, it played!! But I wasn't able to play a video after that though, it was one lucky moment. But safe mode fixes the windows explorer messages I'd normally get. I was also able to load up dxdiag with no issue.

message edited by MattKimura


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#13
October 13, 2015 at 01:20:57
Just in case you need it.

download service manual for 618937-002 motherboard
http://bit.ly/1PcusC5

If your comp is one of these models, this is your manual.
HP Pavilion ze5200 Notebook PC
HP Pavilion ze4200 Notebook PC
HP Pavilion ze4100 Notebook PC
Compaq Evo Notebook N1050v Series
Compaq Evo Notebook N1010v Series
Compaq Presario 2500 Series Mobile PC
Compaq Presario 2100 Series Mobile PC
Compaq Presario 1100 Series Mobile PC
Technology Code KE

http://www.hp.com/ctg/Manual/bph084...


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#14
October 13, 2015 at 01:24:09
✔ Best Answer
"And windows explorer still crashes for the same reasons"
Run Tweaking.com - Windows Repair

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...

Right click on the exe & click on > Run as administrator.
Start at Step 1 ( very important ) go through the steps ( Exclude Step 2 the Malware scan ) until you get to the final step ( Repairs ) Reboot when finished.
http://i1-win.softpedia-static.com/...
http://www.softpedia.com/get/Tweak/...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
http://i.imgur.com/Xc9NBsk.gif
http://i.imgur.com/1C7FdRr.gif
http://i.imgur.com/TLWWxuk.gif


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#15
October 13, 2015 at 18:50:24
Thanks I tried running it within safe mode, following step one then going to the repair. I let it repair and it rebooted my computer, I booted up safe mode immediately and ran the repair a second time, rebooted into full windows. I tried to load a video, same problem (Minus the memory error code). And loading system information still crashes windows explorer.

So reinstalling windows 7 fresh doesn't fix the issue, and using tweaking windows repair also didn't fix it. I'm thinking this is something to do with either bad memory or perhaps a bad sector on my hard drive. Maybe it's my 300 watt PSU dying out and not giving enough power to my components?

Also I used "Iobit Uninstaller 5" and went on an uninstalling spree to get rid of a bunch of programs in case one of them were causing issues. But there's this one program always loaded up on the bottom right task tray, called Rocket tab. Not sure how to get rid of it.

message edited by MattKimura


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#16
October 13, 2015 at 18:57:09
"I tried to load a video, same problem (Minus the memory error code). And loading system information still crashes windows explorer"

Lets see if I can get a clue from these logs.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using Zippy ( No account/registration needed ) or upload to a site of your choosing. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif


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#17
October 13, 2015 at 19:27:37
Here's the logs from FRST: http://www64.zippyshare.com/v/NUcRM...

Let me know if you find anything, or need additional tests!


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#18
October 13, 2015 at 19:31:29
"Let me know if you find anything, or need additional tests!"
Ok, will start going through the logs now, back in about 1/2 hour.


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#19
October 13, 2015 at 19:48:19
Copy & Paste the text in Blue below & save it into Notepad on your Desktop & name it fixlist.txt
NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
NOTE: It is important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

closeprocesses:
emptytemp:
Task: {0919A544-F357-42C5-8B8C-BEE498B00042} - System32\Tasks\NetEngine => C:\ProgramData\NetEngine\bin\D9\netengine.exe [2015-05-03] () <==== ATTENTION
Task: {8F33FB7E-FE1F-4088-A603-8129B5FE172C} - System32\Tasks\RocketTab => cmd.exe /C start "" "C:\Program Files (x86)\Search Extensions\Client.exe" /Preferred=true <==== ATTENTION
GroupPolicy: Restriction - Chrome <======= ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\.DEFAULT\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://go.microsoft.com/fwlink/?LinkId=56626&homepage=hxxp://go.microsoft.com/fwlink/p/?LinkId=255141
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = hxxp://go.microsoft.com/fwlink/?LinkId=56626&homepage=hxxp://go.microsoft.com/fwlink/p/?LinkId=255141
HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://go.microsoft.com/fwlink/?LinkId=56626&homepage=hxxp://google.com/
HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://g.msn.com/HPDSK/1
SearchScopes: HKLM -> DefaultScope {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = hxxp://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = hxxp://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKLM -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = hxxp://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKLM -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = hxxp://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = hxxp://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Desktops
SearchScopes: HKLM -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = hxxp://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKLM-x32 -> DefaultScope {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = hxxp://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = hxxp://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKLM-x32 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = hxxp://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKLM-x32 -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = hxxp://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM-x32 -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = hxxp://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Desktops
SearchScopes: HKLM-x32 -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = hxxp://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKU\S-1-5-21-3868302455-2844258124-1734494315-1000 -> DefaultScope {61C40448-5DFD-4767-83A6-BA12E3D0EDA2} URL = hxxps://www.google.com/search?q={searchTerms}
SearchScopes: HKU\S-1-5-21-3868302455-2844258124-1734494315-1000 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = hxxp://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKU\S-1-5-21-3868302455-2844258124-1734494315-1000 -> {61C40448-5DFD-4767-83A6-BA12E3D0EDA2} URL = hxxps://www.google.com/search?q={searchTerms}
SearchScopes: HKU\S-1-5-21-3868302455-2844258124-1734494315-1000 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = hxxp://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKU\S-1-5-21-3868302455-2844258124-1734494315-1000 -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = hxxp://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKU\S-1-5-21-3868302455-2844258124-1734494315-1000 -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = hxxp://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Desktops
SearchScopes: HKU\S-1-5-21-3868302455-2844258124-1734494315-1000 -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = hxxp://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
CHR HKLM-x32\...\Chrome\Extension: [bopakagnckmlgajfccecajhnimjiiedh] - hxxp://clients2.google.com/service/update2/crx

Run FRST/FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.


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#20
October 13, 2015 at 20:35:42
Fix result of Farbar Recovery Scan Tool (x64) Version:12-10-2015
Ran by Matt (2015-10-13 23:25:10) Run:1
Running from C:\Users\Matt\Desktop
Loaded Profiles: Matt (Available Profiles: Matt)
Boot Mode: Normal
==============================================

fixlist content:
*****************
closeprocesses:
emptytemp:
Task: {0919A544-F357-42C5-8B8C-BEE498B00042} - System32\Tasks\NetEngine => C:\ProgramData\NetEngine\bin\D9\netengine.exe [2015-05-03] () <==== ATTENTION
Task: {8F33FB7E-FE1F-4088-A603-8129B5FE172C} - System32\Tasks\RocketTab => cmd.exe /C start "" "C:\Program Files (x86)\Search Extensions\Client.exe" /Preferred=true <==== ATTENTION
GroupPolicy: Restriction - Chrome <======= ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\.DEFAULT\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://go.microsoft.com/fwlink/?LinkId=56626&homepage=hxxp://go.microsoft.com/fwlink/p/?LinkId=255141
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = hxxp://go.microsoft.com/fwlink/?LinkId=56626&homepage=hxxp://go.microsoft.com/fwlink/p/?LinkId=255141
HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://go.microsoft.com/fwlink/?LinkId=56626&homepage=hxxp://google.com/
HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://g.msn.com/HPDSK/1
SearchScopes: HKLM -> DefaultScope {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = hxxp://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = hxxp://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKLM -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = hxxp://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKLM -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = hxxp://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = hxxp://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Desktops
SearchScopes: HKLM -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = hxxp://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKLM-x32 -> DefaultScope {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = hxxp://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = hxxp://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKLM-x32 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = hxxp://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKLM-x32 -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = hxxp://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM-x32 -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = hxxp://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Desktops
SearchScopes: HKLM-x32 -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = hxxp://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKU\S-1-5-21-3868302455-2844258124-1734494315-1000 -> DefaultScope {61C40448-5DFD-4767-83A6-BA12E3D0EDA2} URL = hxxps://www.google.com/search?q={searchTerms}
SearchScopes: HKU\S-1-5-21-3868302455-2844258124-1734494315-1000 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = hxxp://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKU\S-1-5-21-3868302455-2844258124-1734494315-1000 -> {61C40448-5DFD-4767-83A6-BA12E3D0EDA2} URL = hxxps://www.google.com/search?q={searchTerms}
SearchScopes: HKU\S-1-5-21-3868302455-2844258124-1734494315-1000 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = hxxp://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKU\S-1-5-21-3868302455-2844258124-1734494315-1000 -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = hxxp://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKU\S-1-5-21-3868302455-2844258124-1734494315-1000 -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = hxxp://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Desktops
SearchScopes: HKU\S-1-5-21-3868302455-2844258124-1734494315-1000 -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = hxxp://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
CHR HKLM-x32\...\Chrome\Extension: [bopakagnckmlgajfccecajhnimjiiedh] - hxxp://clients2.google.com/service/update2/crx
*****************

Processes closed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Boot\{0919A544-F357-42C5-8B8C-BEE498B00042}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{0919A544-F357-42C5-8B8C-BEE498B00042}" => key removed successfully
C:\Windows\System32\Tasks\NetEngine => moved successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\NetEngine" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{8F33FB7E-FE1F-4088-A603-8129B5FE172C}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{8F33FB7E-FE1F-4088-A603-8129B5FE172C}" => key removed successfully
C:\Windows\System32\Tasks\RocketTab => moved successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\RocketTab" => key removed successfully
C:\Windows\system32\GroupPolicy\Machine => moved successfully
C:\Windows\system32\GroupPolicy\GPT.ini => moved successfully
C:\Windows\SysWOW64\GroupPolicy\GPT.ini => moved successfully
"HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer" => key removed successfully
"HKU\.DEFAULT\SOFTWARE\Policies\Microsoft\Internet Explorer" => key removed successfully
"HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\SOFTWARE\Policies\Microsoft\Internet Explorer" => key removed successfully
HKLM\Software\\Microsoft\Internet Explorer\Main\\Start Page => value restored successfully
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Start Page => value restored successfully
HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\Software\Microsoft\Internet Explorer\Main\\Start Page => value restored successfully
HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL => value restored successfully
HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value restored successfully
"HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}" => key removed successfully
HKCR\CLSID\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} => key not found.
"HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}" => key removed successfully
HKCR\CLSID\{2fa28606-de77-4029-af96-b231e3b8f827} => key not found.
"HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}" => key removed successfully
HKCR\CLSID\{b7fca997-d0fb-4fe0-8afd-255e89cf9671} => key not found.
"HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}" => key removed successfully
HKCR\CLSID\{d43b3890-80c7-4010-a95d-1e77b5924dc3} => key not found.
"HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{d944bb61-2e34-4dbf-a683-47e505c587dc}" => key removed successfully
HKCR\CLSID\{d944bb61-2e34-4dbf-a683-47e505c587dc} => key not found.
"HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{ec29edf6-ad3c-4e1c-a087-d6cb81400c43}" => key removed successfully
HKCR\CLSID\{ec29edf6-ad3c-4e1c-a087-d6cb81400c43} => key not found.
HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value restored successfully
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}" => key removed successfully
HKCR\Wow6432Node\CLSID\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} => key not found.
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}" => key removed successfully
HKCR\Wow6432Node\CLSID\{2fa28606-de77-4029-af96-b231e3b8f827} => key not found.
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}" => key removed successfully
HKCR\Wow6432Node\CLSID\{b7fca997-d0fb-4fe0-8afd-255e89cf9671} => key not found.
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}" => key removed successfully
HKCR\Wow6432Node\CLSID\{d43b3890-80c7-4010-a95d-1e77b5924dc3} => key not found.
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{d944bb61-2e34-4dbf-a683-47e505c587dc}" => key removed successfully
HKCR\Wow6432Node\CLSID\{d944bb61-2e34-4dbf-a683-47e505c587dc} => key not found.
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{ec29edf6-ad3c-4e1c-a087-d6cb81400c43}" => key removed successfully
HKCR\Wow6432Node\CLSID\{ec29edf6-ad3c-4e1c-a087-d6cb81400c43} => key not found.
HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value removed successfully
"HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}" => key removed successfully
HKCR\CLSID\{2fa28606-de77-4029-af96-b231e3b8f827} => key not found.
"HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{61C40448-5DFD-4767-83A6-BA12E3D0EDA2}" => key removed successfully
HKCR\CLSID\{61C40448-5DFD-4767-83A6-BA12E3D0EDA2} => key not found.
"HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}" => key removed successfully
HKCR\CLSID\{b7fca997-d0fb-4fe0-8afd-255e89cf9671} => key not found.
"HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}" => key removed successfully
HKCR\CLSID\{d43b3890-80c7-4010-a95d-1e77b5924dc3} => key not found.
"HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{d944bb61-2e34-4dbf-a683-47e505c587dc}" => key removed successfully
HKCR\CLSID\{d944bb61-2e34-4dbf-a683-47e505c587dc} => key not found.
"HKU\S-1-5-21-3868302455-2844258124-1734494315-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{ec29edf6-ad3c-4e1c-a087-d6cb81400c43}" => key removed successfully
HKCR\CLSID\{ec29edf6-ad3c-4e1c-a087-d6cb81400c43} => key not found.
"HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE" => key removed successfully
"HKLM\Software\Wow6432Node\MozillaPlugins\@microsoft.com/GENUINE" => key removed successfully
"HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh" => key removed successfully
EmptyTemp: => 84.7 MB temporary data Removed.


The system needed a reboot.

==== End of Fixlog 23:25:52 ====


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#21
October 13, 2015 at 20:38:08
"I tried to load a video, same problem (Minus the memory error code). And loading system information still crashes windows explorer"

Test again please.


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#22
October 13, 2015 at 20:48:55
Still the same issues, video crashes and asks me to either close it or find a solution online.

And right clicking on computer, to get to system information still crashes Windows Explorer once I get to system information, and asks me to restart windows explorer.

What will we do next? You guys gave me the most support out of any community I've ever went to. Nobody even tried on other places, happy to finally get help on this problem after 2 years. I've been using my chromebook ever since then. But now I miss the ability to play games on my desktop, or at least edit videos.


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#23
October 13, 2015 at 21:07:38
The errors are in the logs, it's a step by step process. Lets see if we can fix this > Error: (10/13/2015 09:23:54 PM) (Source: .NET Runtime Optimization Service) (EventID: 1103) (User: )

Try the fixes in this post.
http://community.spiceworks.com/win...


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#24
October 14, 2015 at 03:16:23
I tried the fixes there, I was able to set the service "Microsoft .NET Framework NGEN v4.0.30319_X86" to manual.

I then tried downloading the two updates "KB974417" and "KB976569" Which were two different versions of microsoft .net 2.0. Neither of them will install, and I don't have them installed either.

Not sure if the first solution fixes the problem or not. But this hasn't fixed the video issue or windows explorer crashing issue yet. If there's anything else we can do, I'm down to trying it. I hope we haven't hit a wall yet!

Edit: If I test using a bootable USB for Linux and try running a video from there, wouldn't it mean that this whole thing isn't a Windows issue and just an issue with my hardware?

message edited by MattKimura


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#25
October 14, 2015 at 04:04:00
"If I test using a bootable USB for Linux and try running a video from there, wouldn't it mean that this whole thing isn't a Windows issue and just an issue with my hardware?"
To me it means the opposite, the hardware is the same, only the operating system has changed.

What happens when you try Linux?

"If there's anything else we can do, I'm down to trying it"
Run Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Tutorials
http://www.lazesoft.com/guide.html
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://i.imgur.com/DdozUxq.gif
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...


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#26
October 16, 2015 at 14:04:40
Sorry for the late reply, I finally got around to using lazesoft Recovery Suite, I did the windows recovery quick fix shown in the screenshots you sent. It finished in 2 seconds, and I restarted my computer. But videos still crash and windows explorer crashes on system information.

I'm gonna try making a Linux bootable USB to see if a video crashes even on Linux.
My computer is so bad, that I can't even load up Solitaire without having the program crash instantly.


EDIT: Videos work perfectly in Linux Mint!! It's definitely a Windows problem, maybe just a Windows 7 problem.
I have a Windows 10 iso, should I do a clean install of Windows 10 to see if this will fix my video/games problem?

EDIT2: I ran the Windows 10 iso through the USB within windows 7 and tried to upgrade. The same way I would when I downloaded windows 10 through the task tray icon. And it will get the same error near the end "modern host setup has stopped working" and it makes me close it or search for a solution online.

I guess I'm gonna have to do a clean install of Windows 8, because I can't do a clean install of windows 10 because there's no activation keys for it right now. You have to upgrade THEN do a clean install for windows 10.


EDIT3: So I looked up a hot fix and I actually got Windows 10 to install!! Not only that, but Windows 10 is awesome. Videos work and I don't get windows explore crashes anymore. Plus it keeps all my old files and programs. It was just my windows 7 OS the whole time. Thanks for trying to fix it though, all of you.

I'll accept an answer, this is the best community I've ever asked a question on.

message edited by MattKimura


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