HP director problem

December 20, 2011 at 00:56:57
Specs: Windows XP
I am trying to use HP Director with Scanjet 4070. When clicking for document scanning I get the error message that it can't communicate with the scanner. How do I fix this?

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#1
January 6, 2012 at 13:31:38
How do you have the unit connected? Is it via USB or ethernet or..?

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#2
January 7, 2012 at 01:19:56
Via USB

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#3
January 7, 2012 at 01:24:50
do u have the scanners drivers installed? usually these types of scanners come with a cd driver did u install it? u can try it on another pc or another usb root hub in ur pc,
keep us posted

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#4
January 7, 2012 at 01:36:00
I think I have tried everything. The HP Director says that it can't communicate with the scanner. I found a way around the problem by installing SimpleOCR. With this program I can scan typed documents, open them in Word and make all the corrections I need. A super program!

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