Solved HP computer won't boot up or go into BIOS

Hewlett-packard / Hp g62 notebook pc
February 7, 2014 at 13:16:04
Specs: Windows Vista (64bit), AMD Phenom X4 /8gb
I am trying to fix a computer for a friend. It's an HP desktop, running Windows Vista. I don't know much more about it, because I cannot get it to turn on.
The message I get is

"Reboot and select proper boot device or insert boot media in selected boot device and press a key"

I tried to get into BIOS but it won't go. I have tried F2, F8, F11, esc, I dunno. What should I try first? This is the problem they were having with it and were hoping that I would be able to fix it. I do not have a copy of the Vista install disk.

OMG don't judge me!


See More: HP computer wont boot up or go into BIOS

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#1
February 7, 2014 at 13:28:22
Ok, never mind that. I got into BIOS and it is set in the correct order, but BIOS is also not detecting the hard drive says there is not a hdd installed. Also, it is saying that there isn't a CD rom drive either...

Any suggestions or ways to maybe fix this? hmmm?? :-)

OMG don't judge me!

message edited by shanna99


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#2
February 7, 2014 at 13:34:41
✔ Best Answer
Is it saying anything else? It sounds like it can't recognize any bootable devices. This is most likely due to a bad hard drive. You could try buying an external USB hard drive case, and testing the drive with another computer. Having a Vista Boot Disc would be very nice in this situation because you could use system recovery to try and restore the drive.

Another option would be to create a MS-DOS boot disc on a flash drive:

http://www.sevenforums.com/tutorial...

Boot the computer with the flash drive in it, and it should load dos by default. Then you could run CHKDSK on C:\ to see if it's a problem with the drive.

It is very odd that it won't let you into BIOS, which indicates that it might just be a problem with the motherboard. Does the screen say anything else when you boot the computer?

Please list exact make/model of the computer.


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#3
February 7, 2014 at 13:36:42
If it isn't detecting either a HDD or CD drive, then probably it is a problem with the motherboard. Definitely test the hard drive, and maybe put a different HDD in it and see if it recognizes it. If the computer has multiple SATA ports you could try hooking the drive up to a different one, although usually laptops do not.

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#4
February 7, 2014 at 15:14:32
"If it isn't detecting either a HDD or CD drive, then probably it is a problem with the motherboard"

Not necessarily. It could be bad or loose data cables or if they are IDE drives, the master/slave jumpers could be configured wrong. Or if they are IDE drives sharing the same cable & one of them is bad, it could cause neither to be recognized. HP made a hell of a lot of different desktop models & my over-the-net mind reading ability isn't working too well. We haven't been provided enough info by the OP.


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#5
February 7, 2014 at 20:12:31
I suppose you've opened it up and actually verified there is a hard drive and that it's properly connected?

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#6
February 7, 2014 at 20:13:49
Yeah that would be important...(I sort of just assumed)

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#7
February 7, 2014 at 22:41:02
Sorry, I thought it added the right computer, somehow it just chose my laptop, probably because that is where I am posting from. It is not a laptop. its an HP Pavilion p6130y. AMD Phenom 9750 Quad Core processor and 8g ram
Yes, there is a hard drive, lol
I thought about loose wires, and checked them. I am going to try to put it in my other computer and see what happens tomorrow.

OMG don't judge me!


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#8
February 7, 2014 at 22:41:38
Oh, and I wasn't hitting the right key to get into BIOS, it is f10 on that computer

OMG don't judge me!


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#9
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#10
February 9, 2014 at 06:19:51
So I tore it apart and realized my other computers all have IDE hard drives and this is a SATA...and the other motherboards don't have the SATA connectors.

I put it all back together (I cleaned the heat sinks and fans) and then turned it back on, and it started up...just to the HP start screen, then it went blue, like it was going to load Windows, but it stopped and wouldn't continue. The HDD light was on solid. I shut it off, then back on, and got the reboot message again.

I checked all the cables and everything is in tight. I know they never opened it up or anything to mess with the cables before, and I know that movement can jar them loose, but I don't think it's a matter of the cables being loose.

So I unplugged the cables and plugged them back in. And it booted again, but only to that blue screen and then nothing. it is sitting a the blue screen, and this time the hdd light is not on. any suggestions? I have a feeling that if I shut it off, it's going to give me the reboot message again....

OMG don't judge me!


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#11
February 9, 2014 at 06:42:10
I am making the MS-DOS boot disk now. Is there somewhere I can download a Vista boot disk? I have the original product key for the system, so I wouldn't need that. It's Vista Home Premium 64-bit

OMG don't judge me!


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#12
February 9, 2014 at 07:10:27
What exactly did you use to clean the heat sinks? If you used a petroleum based cleanser (such as WD-40) the fluid will get stuck in the microscopic pores of the heat sink's surface, and can greatly inhibit heat transfer. Even just touching the heat sink can reduce it's performance, what with body oils and all. If you just wiped it down with a rag, that may have hurt it too, many manufacturers suggest using a lint-free cloth to clean heat sinks (these are the same as lens cleaning cloths).

Once you get the boot disk made (it shouldn't take too long) just put the flash drive in the broken computer, and boot it up. By default, it should boot straight into dos, although you might have to open the boot menu and select it manually. Once in dos, just type chkdsk C:\ and it should test the drive for errors.

Another thing you can do with dos is run programs straight from the flash drive. If the drive is F:\, the program should be in F:\, not in any folders. Then you should be able to run the program while in dos.

At this point, you should probably just contact the manufacturer and see if either they'll fix it for you, or at least send you a vista boot disc if the computer didn't come with one.


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#13
February 9, 2014 at 07:16:22
I used a plastic stick from a q-tip without the cotton on it and a vacuum - I just loosened the dust and sucked it away. It wasn't a serious cleaning, just some of the built up dust.

If it comes down to contacting the manufacturer, I will have them do that, since it isn't my computer and I offered to try to fix it for them for nothing. I would rather them know what they are getting into money wise before it happens. She really just wanted to save stuff on the drive, that was the goal, but if I were to get it working, that was a plus. Unfortunately, I am afraid this is one "repair" I can't do. That's frustrating, cause with the knowledge I have and the awesomeness of the people on this site, I haven't failed a repair yet!

OMG don't judge me!


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#14
February 9, 2014 at 07:39:59
Yeah, the heat sinks should be fine, at least last time I checked, metal is stronger than plastic so it shouldn't have damaged the surface.

If it's under warranty, then they should repair the computer for free, but that most likely entails scrapping the drive.

You could always pay a professional company to recover the contents of the drive, but that can often cost upwards of $1000 dollars, so it usually isn't worth it.

But run chkdsk and tell us the results. There may be hope yet!

message edited by NT56erbx


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#15
February 9, 2014 at 08:04:45
I doubt it is under warranty.
I can't get chsdsk to work. The computer isn't recognizing the hard drive, ugh
I am going to take a break, I have some errands to run, I will try again when I get home

OMG don't judge me!

message edited by shanna99


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#16
February 9, 2014 at 16:18:08
If it won't recognize the HDD, and it isn't under warranty, your only option would be to test the drive in another computer to determine whether it is a motherboard or a hard drive issue. If you can't find any compatible computers to plug the drive into, you could buy a case for the drive that allows it to be plugged into a usb port.

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#17
February 9, 2014 at 19:04:23
A dos bootdisk won't do you any good anyway. Dos won't recognize a SATA drive nor an NTFS partition on any drive.

You have a hardware or maybe a bios setup issue, not an OS problem.

Check the manual for your system. Make sure you're configuring the sata drive correctly. Sometimes sata and IDE setup is different.


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