HP 5510 - paper jam message

Hewlett-packard Officejet 5510 all-in-on...
January 5, 2010 at 18:35:29
Specs: Windows 7
My printer which was working alright for the last 4 years has suddenly started showing this message and is consistently repeating this like a parrot. Is it time for 5510? Can anyone help? I installed this printer from site downloaded driver as I have lost the original CD that came with the printer.

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#1
January 5, 2010 at 19:58:17
And a paper isn't jammed in it--not even a torn piece?

Ubuntu Cheeta, Ubuntu !


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#2
January 5, 2010 at 20:54:23
That is right, Ubuntu. Thanks for responding. There is not a shred of paper anywhere. There were messages like 'the door is open' but that has disappeared and assigned the responsibility of not working to this new message.

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#3
January 6, 2010 at 01:15:09
I doubt it's drivers. Printers usually have a lever switch that a paper will hold down as it passes through. Perhaps that switch is stuck. Might also be a problem with the electronics. Most likely the fix will be to take it apart and that's usually not an easy thing to do.

Well, first try replacing the data cable (it's USB, right?) or attach the cable to a different port. If the connection is flakey you may get oddball error messages.

Ubuntu Cheeta, Ubuntu !


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Related Solutions

#4
January 6, 2010 at 01:39:14
My printer which was working alright for the last 4 years
Printer circuitry and gears and rollers and clutches fail

Replace the printer with a new one

Please throw the old one in the bin


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#5
January 6, 2010 at 01:44:20
Hi Ubuntu, I am impressed with your effort to set things right with my computer printer - I am located in Calcutta, India. I do not know where you are located but the feeling is great. I do not know how to thank you.

I tried your tips but all failed to trigger a success.

You know, the whirring of rotor to catch the paper is clearly audible but the paper is not even touched. The contact between the paper and the rubberised surface of roller is in place. Perhaps it is the other end where pinions of driver spindle or shaft is not connecting with the driven roller / shaft. The two seem to have gone out of sync. Are the pinions are not contacting? Worn out? Can't be sure. Repair may not be worth the effort and money because the two rotating shafts may have to be replaced at a cost. What do you say? Do you see a possibility? I will be on the lookout for your reply. Thanks a million. Anis


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#6
January 6, 2010 at 01:55:23
My reply remains above

Throw the faulty printer away

4 years is pretty good, but now its gone

I was Printer Technician before Computer Technician, and I can tell you now that printers are throw away items now when they fail (hardware wise)

Good luck


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#7
January 6, 2010 at 02:10:04
Many HP printers had a problem with the rollers where they would start pulling through multiple pages. For some models HP provided a fix for awhile but no longer have it now.

Anything is repairable but as kimsland says it may not be practical. If it is a roller issue they would need to be replaced.

Ubuntu Cheeta, Ubuntu !


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