HP 3740 Deskjet (no install CD) not printing

February 14, 2010 at 18:37:38
Specs: Windows XP
Have a borrowed HP 3740 Deskjet - no install CD.
Downloaded basic drivers from HP. Using USB

Will not print - paper goes through but comes out

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February 15, 2010 at 08:48:59
HP's are very particular. You have to load the software first and then wait for it to ask you to turn the printer on, etc. If you plugged in the printer first, and then did the software, you have along journey through the registry coming up to delete all the references to that particular printer.

Best of luck

We were the unwilling, led by the unqualified, to do the unnecessary, for the ungrateful.

VietNam War Poster

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February 15, 2010 at 10:23:34
USB devices may not work correctly when they're connected to certain USB ports

In most cases, when you install a printer, the first time, or install it after having un-installed it's software, you DO NOT plug the USB connection to it in until AFTER you have installed at least some of the software for it

See Response 2 for more details:

You DO NOT install drivers for the printer while booting, when you have not installed the software for the printer yet - when Windows detects the printer while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop.

If you DID install drivers for the printer that way, go to Control Panel - Classic View - Add/Remove Programs, and Un-install any software listed for the printer BEFORE you install the software for it properly.
Whether or not any software for the printer listed in Add/Remove Programs, ALSO go to Control Panel - Classic View - Printers and Faxes
RIGHT click on the icon for the printer if it's there and DELETE it .

If it still won't print after you have done everything right and you're SURE it's plugged into a USB port it should work with...

- when was the last time this printer was used successfully?
E.g. If it's been sitting un-used the printhead(s) may be clogged with dried ink.

- are you SURE the cartridges are not empty?
Go to Control Panel - Classic View - Printers and Faxes.
RIGHT click on the icon for the printer, choose Properties.
Somewhere in there is something you can click on that will show you the estimated ink level in the cartridges.

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February 15, 2010 at 11:28:19
Thank you both.

I feel so stupid, both ink cartridges were bone dry.

Problem resolved.

Guess you shouldn't look for zebras when you see horse prints!

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Related Solutions

February 15, 2010 at 16:43:07
We're glad to you solved your problem.

I help out at a place that has two similar HP models - the cartridges are tiny.
If you're interested, if they have not been sitting there empty for more than a short time, the cartridges in your model do not have chips and can easily be refilled by a local commercial refiller, for about half the price of a new cartridge, or less. If you're not sure how long they've been sitting, if a local commercial refiller refills them and they find a cartridge won't work for them, most will not charge you anything - ask them what their policy is.

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February 15, 2010 at 21:55:56
Thanks everyone. Problem is solved, got cartridges refilled.
Printer works like new.

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