Solved HP 19-2009 AIO Desktop PC from thrift store not reading DVDs

Hewlett-packard Deskjet 6127 inkjet prin...
February 22, 2015 at 09:06:09
Specs: windows 8.1, 2.60GHZ/4GB RAM
Hi I picked up the above item at a thrift store. I haven't bought until yet until I check it out. I restored to factory setting, installed some programs and so far all looks good. I next went to install something from a DVD-R and the drive won't read it. I tried a DVD+R and got the same thing. I tried a CD-R and it worked fine without any problems. Unfortunately I don't seem to have a CD+R around to try. Is there a reason why I can read CD's but not DVD's. The specs say it is suppose to read both as well as DVD RW a long as they are not DL.

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✔ Best Answer
March 1, 2015 at 16:17:24
Hi All,

Sorry for the delay in responding. I have done some more testing and once the drive worked with a commercial DVD and one time it didn't. As mentioned in this post, my home grown DVD may not be closed, so that might be why it couldn't be read. I couldn't seem to find a way to close it manually, so I have a small file that I can rewrite to the drive and then close it.

AS was also mentioned, if worse comes to worse, I could replace the drive. Thanks to everyone who responded.



#1
February 22, 2015 at 09:18:00
"DVD-R ... the drive won't read it"
With the DVD-R in the drive it does it show as a drive, or does it show but you cannot explore the contents? Can it play commercial DVD's?

Several possibilities - a dirty drive lens (DVD) is one of them. There are cleaning kits available which comprise a disk with brushes and some gel.

Also look in Device Manager and see if there are any errors showing.

Always pop back and let us know the outcome - thanks


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#2
February 22, 2015 at 10:03:16
Thanks Derek,

When I open File Explorer, the drive does not show on the left pane, vut it does show in the right pane where all the devices are. When I mount a DVD it tries and tries to read it. If I double click on the drive in the right pane, it tells me to 'insert a disc'.

I will try a commercial DVD later and try a disc cleaner. I will get back to you tonight. Have to go for mom's b-day. I have been told that trumps all...lol


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#3
February 22, 2015 at 11:00:33
if it cant be fixed a new drive isnt that expensive and maybe the place will knock some off the price.

Davidw

message edited by Davidw


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#4
February 22, 2015 at 11:10:30
If the home brewed DVDR media were not finalized they will not play on another computer. Could that be the case?

I need to shop where you do. You state you have possession of the unit but have yet to purchase it?

Is the unit running Windows 8?


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#5
February 22, 2015 at 12:50:04
Some more info here:
http://answers.microsoft.com/en-us/...

I would doubt is was firmware drivers (mentioned above) unless someone has replaced the drive with a different one.

Always pop back and let us know the outcome - thanks


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#6
March 1, 2015 at 16:17:24
✔ Best Answer
Hi All,

Sorry for the delay in responding. I have done some more testing and once the drive worked with a commercial DVD and one time it didn't. As mentioned in this post, my home grown DVD may not be closed, so that might be why it couldn't be read. I couldn't seem to find a way to close it manually, so I have a small file that I can rewrite to the drive and then close it.

AS was also mentioned, if worse comes to worse, I could replace the drive. Thanks to everyone who responded.


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#7
March 1, 2015 at 16:24:21
OK, thanks for the feedback - hope your fully sort it.

Always pop back and let us know the outcome - thanks


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