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How to troubleshoot computer shutting off.

October 4, 2010 at 10:57:45
Specs: windows xp sp1, 784MB
I have a computer problem that I can't solve on my own. When I run intensive programs, like photoshop or playing .flv videos, my computer shuts off without warning sometimes. Often times I happen to have my still camera connected doing usb operations.

It NEVER does it idle. I can leave it on 48 hours and it's fine. Just when it's "doing stuff" it shuts off randomly. I'd say it does it about once every week.

This is the only computer I've ever had that does this. Any other one will just hang and freeze, but still be on.

I checked the event viewer. It says:

"Faulting application ffplay.exe, version, faulting module ffplay.exe, version, fault address 0x00428413."


"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x00000004, 0x0000001c, 0x00000001, 0x804fc257). A dump was saved in C:\WINDOWS\Minidump\Mini100410-01.dmp"

I'm not sure what specs you need, but here's a start.

This computer is a pc.

xp sp1 build 2600
motherboard: pt800-8237
processor: x86 intel 3.0 ghz
bios: phoenix ltd 6.00 pg 8/4/2004
smbios version: 2.2
ram: 768MB

See More: How to troubleshoot computer shutting off.

October 4, 2010 at 15:40:57
I'd run memtest or microsoft's memory diagnostic.

Check psu voltages, check temps too. Check that your bios settings are set to default to failsafe.

Why did it take me over a year to phone in a problem to ATT?

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October 4, 2010 at 20:04:19 has never heard of ffplay.exe

Do you know what it is and what it does?

Goin' Fishin' (Some day)

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October 5, 2010 at 02:58:55
Ok this makes more sense now. I hear one of the hard drives trying to die, and the other doesn't show up at all. If had several hard drives die connected to this same motherboard. Is it possible for a motherboard to kill a hard drive? Or is it just coincidence? they are not new hard drives either, they are old.

The small error box says something similar:

GetDriveLayout: Create file fail.

A semaphore timeout has occured.

@jefro- i check temps all the time, they are fine. voltages... they are pretty close but not exact. like 12 volt is actually 11.68 or something like that. is that close enough?

@richard- ffplay is a small module of winff. which is a media conversion program that, along with ffplay, uses the ffmpeg library from linux(ported to windows) to play or convert media files. check

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