Solved How to set up external monitor

Dell / Insperion
January 31, 2018 at 14:35:49
Specs: Windows 10, AMD/2 mB
I am trying to set up an external monitor. When I go to “display” and click on monitor 2, I get “didn’t detect another display” and the monitor shows “auto saving mode.” I am using a hdmi to vga cable.

Thank you.
Brian W


See More: How to set up external monitor

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✔ Best Answer
February 3, 2018 at 16:03:25
Sometimes a different or even older driver will sort issues out.
Run this tool, don't do anything, just upload SS of everything it finds please.

SlimDrivers
http://www.softpedia.com/get/System...
http://slimdrivers.com/
http://i.imgur.com/iXZx7kX.gif



#1
January 31, 2018 at 15:14:59
"I am using a hdmi to vga cable"

Why? Which has the HDMI & which has the VGA? Are there no other options?


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#2
January 31, 2018 at 15:16:07
Make/model of computer and what display ports does it have - would be useful details to have here...

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#3
January 31, 2018 at 15:17:51
"didn’t detect another display"
Try the first 2 options in this video.
https://www.youtube.com/watch?v=-4C...

If unsuccessful, use the 3rd option in the video.
Snappy Driver Installer ( Lite should be Ok for most situations )
http://www.softpedia.com/get/System...
https://sdi-tool.org/
https://sdi-tool.org/download/.


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Related Solutions

#4
January 31, 2018 at 15:28:37
Is the external monitor VGA? Or the Computer Video output VGA?
The HDMI to VGA cable (dongle) needs to get (5V) power from the HDMI connector.

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#5
January 31, 2018 at 16:56:01
riider,

The hdmi is on the computer side and the vga is on the monitor. There are no other connectors that could be used.

Thank you for your assistance.
Brian W


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#6
January 31, 2018 at 16:58:06
Trvir,

It is A Dell Inspiron 17R.

Thank you for your assistance.
Brian W


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#7
January 31, 2018 at 16:59:30
sluc,

The external monitor is vga.

Thank you for your assistance.
Brian W


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#8
January 31, 2018 at 17:50:32
These are the specs for that model:

https://www.cnet.com/products/dell-...

It has both hdmi and vga ports...

To enable an external display one can usually use the F key function to have either laptop display only, external only, or both internal and external...

Also see if the info here is of any help:

https://www.dell.com/community/Gene...


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#9
January 31, 2018 at 18:01:30
trvir,

The label on the computer says “Inspiron 17R”; it has a HDMI port but does not have a VGA port.

Thank you for your assistance.
Brian W


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#10
January 31, 2018 at 18:30:25
How to Setup Multiple Monitors in Microsoft Windows 10
https://www.dell.com/support/articl...

Using dual monitors with Inspiron 17R
https://www.dell.com/community/Gene...


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#11
February 1, 2018 at 06:32:40
Johnw,

I have tried your suggestions and unfortunately they did not work. My next plan will be to try another monitor with the same cable and then the same monitor with a different cable. If these do not work, could the problem be in the operating system which is Windows 10 version 1709?

Thank you for your assistance.
Brian W


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#12
February 2, 2018 at 17:19:20
I have tried all of the suggestions given including using different monitors and different cables but still the external monitor will not work. I am beginning to think that there is a problem with the HDMI port on my laptop. How would I check to see if that port is working correctly?

Thank you.
Brian W


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#13
February 2, 2018 at 17:33:22
how to check laptop hdmi port is working
http://bit.ly/2GJfzGY

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#14
February 2, 2018 at 17:57:16
Do you have a TV with HDMI ?
Try to connect to your TV to check if it is HDMI problem.

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#15
February 2, 2018 at 18:15:35
Sluc,

Thank you for response. The cable is HDMI to vga so it would not work on a tv.

Brian W


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#16
February 2, 2018 at 18:19:45
Johnw,

I checked both of my laptops and HDMI was not listed on either of them. It just seems strange to me that both were missing .

Thank you for your assistance.

Brian W


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#17
February 2, 2018 at 18:26:14
"not listed on either of them"
Listed where Brian?

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#18
February 2, 2018 at 18:38:02
Johnw.

I opened Device Manager and then opened Display Adapter. HDMI was not listed.

Thank you.
Brian W


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#19
February 2, 2018 at 18:53:01
Upload a SS ( screenshot ) of Device Manager with Display Adapter expanded please Brian.
Use this.
No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the link please.
http://www.fileconvoy.com/index.php

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#20
February 3, 2018 at 07:01:12
Johnw,

Here is the link that you requested.

http://www.fileconvoy.com/dfl.php?i...

Thank you.
Brian W


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#21
February 3, 2018 at 11:12:44
Should have caught this sooner. HDMI is digital, VGA is analog. You need an active converter.

"HDMI contains no analog signal so it is not possible for any combination of passive adapters and/or cables to convert it to VGA."

For example: https://www.amazon.com/Cable-Matter...

message edited by riider


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#22
February 3, 2018 at 14:59:15
"Here is the link that you requested"
All good Brian W, had to make really sure Device Manager was 100% clean.

"HDMI was not listed"
That is normal.

message edited by Johnw


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#23
February 3, 2018 at 15:57:41
Read your manual Brian W on what these keyboard functions do.

fn + f8
fn + P


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#24
February 3, 2018 at 16:03:25
✔ Best Answer
Sometimes a different or even older driver will sort issues out.
Run this tool, don't do anything, just upload SS of everything it finds please.

SlimDrivers
http://www.softpedia.com/get/System...
http://slimdrivers.com/
http://i.imgur.com/iXZx7kX.gif


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#25
February 3, 2018 at 20:55:48
please see response #21

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#26
February 3, 2018 at 21:24:09
riider,

I am quite confused. I had two identical Dell laptops. I had connected Computer #1 to a vga monitor using a HDMI to vga cable without any adapter and the external monitor worked correctly in the “extend” mode. I recently discarded Computer #1 as it had stopped working correctly. My problem started when I tried to connect Computer #2 to the vga monitor. However, in the interim before trying to use Computer #2 with the vga monitor, I updated Windows 10 to the most recent version. Could this update have caused the problem?

Thank you.
Brian W


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#27
February 3, 2018 at 21:29:29
" Could this update have caused the problem?"
Anything is possible Brian W, lets see what Slim Drivers reveal.

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#28
February 4, 2018 at 07:11:27
Johnw,

Here is the link to the screens shots. There were 10 updates noted but I did not do any of them.


http://www.fileconvoy.com/dfl.php?i...

Thank you.
Brian W


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#29
February 4, 2018 at 12:15:38
"There were 10 updates noted"
Very good Brian W, I would install all of those, except the Realtek High Definition Audio, it is very large & is for Sound purists. Install if you are a purist.

Put a checkmark in the Ignore box if unwanted.

Do one download at a time, starting at the top.

Reboot after each download has installed as per the onscreen instructions.

message edited by Johnw


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#30
February 6, 2018 at 10:33:51
Johnw,

I ran the diagnostic test that is contained in the BIOS and everything passed. I then did all of the updates and tried the external monitor again but it still did not work with my two cables. Running out of suggestions, I bought another HMDI to vga cable (the third one) and to my surprise it worked.

Thank you for your assistance.
Brian W


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#31
February 6, 2018 at 11:42:33
"I bought another HMDI to vga cable (the third one) and to my surprise it worked"
Whew!

"I recently discarded Computer #1 as it had stopped working correctly"
Do you want to try to fix?


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#32
February 7, 2018 at 07:41:59
Johnw,

Computer #1 would not boot; I tried the recovery usb I had made but the computer would still not boot. Other than using the recovery usb, I do not know what else to try.

Thank you.
Brian W


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#33
February 7, 2018 at 10:23:22
Johnw,

This is the never-ending story about setting up the external monitor. I can move the file from the external monitor using the mouse; however, after the first move, the mouse will not go past the edge of the laptop. I checked the mouse under Control Panel and it said the mouse is working correctly.

Thank you.
Brian W


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#34
February 7, 2018 at 12:39:24
Johnw,

I have solved the problem with the mouse. I had been moving it to the left because the external monitor is to the left of the laptop. When I moved the mouse to the right, it appeared on the external monitor and worked correctly.

Thank you for your help.

Brian W


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#35
February 7, 2018 at 13:45:59
"Computer #1 would not boot"
Try this boot disk Brian W.

How to use a Lazesoft Windows Recovery CD or USB device to fix the boot problems if your Windows operating system does not start correctly.
"It is very common for PC users to be faced with a Windows crash. When this happens, the dreaded 'Blue Screen of Death' pops up, or your PC has a black screen and can not boot or start up"

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://fs5.directupload.net/images/...
Lazesoft Recovery Suite Home Edition video tutorial
https://vimeo.com/106789683
Tutorials
http://www.lazesoft.com/guide.html
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...
How to Burn a Lazesoft Recovery CD
http://www.lazesoft.com/burn-a-boot...


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#36
February 10, 2018 at 05:12:10
Johnw,

Thank you for your assistance.

Brian W


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