Solved how to remove hdd password with locked black screen

October 2, 2015 at 23:41:12
Specs: Toshiba with satilight, Not sure
I called the phone number provided on my screen just before it went black . After a machine answers Here we go again.I phone fumble . Lost the call .a so called tech. Calls me back when she rattles off here company ........ she never mentions Toshiba ....still after talking ....she wants me to give her $169.00 to remotely fix it this the only solution. I know they caused this issue. ,I feel like they r just robbing me and I am the original owner ..........I am just angry I don't like being pushed in a corner like that, please sometimes need help

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October 3, 2015 at 00:24:32
It sounds like it might be a ransomware scam. They put malware on your computer that disables it and then charge you to remove it. Besides, how can they fix it remotely if it doesn't boot up?

Do you recall what else showed on the screen besides the phone number before it went black? What phone number did you call?

Oh, and edit out your email address. Sometimes that results in your being spammed. Besides it's best to work on the problem in this forum so others may benefit.

message edited by DAVEINCAPS

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October 3, 2015 at 04:57:43
✔ Best Answer
There is no way to unlock a password protected HDD other than to enter the password, even Toshiba can not/will not help you with that.

From Toshiba: "If you forget your HDD User Password, TOSHIBA will NOT be able to assist you, and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERABLE. TOSHIBA will NOT be held responsible for any loss of data, any loss of use or access to your HDD, or for any other losses to you or any other person or organization resulting from the loss of access to your HDD.
If you can not accept these conditions, do not registere the HDD User Password."

That being said, it sounds like your system is infected, not password locked. You will have to remove the infection by booting off an anti-virus rescue disc.

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