how to refresh a computer driver

December 11, 2010 at 16:59:47
Specs: Windows Vista
My laptop will no longer log into the internet. Everytime I go to put in my password for the secured network it is saying that I have the wrong password. According to Comcast I need to "refresh the driver" in order to fix the problem. I am wonder how I do this exactly?

See More: how to refresh a computer driver

Report •

December 11, 2010 at 17:23:49
Is this "Secured Network" to which you refer your home wireless router? Did you set up the wireless and it's security? Is it possible the wireless security protocol or password has been changed? "refresh the driver" advice coming from an ISP's tech support sounds to me like they don't know what they're talking about. At least with my ISP they are honest enough to say they cannot help with anything downstream of the modem. Generally they do not offer assistance with router/wireless and LAN problems.

If the secured network to which you refer is a mobile broadband service accessed using a USB wireless modem provided by comcast then they certainly do have a responsibility to assist resolve your problem. In this event I would suggest you uninstall any/all software that came with the modem, Uninstall the device in Devicemanager, reboot then re-install.

Goin' Fishin' (Some day)

Report •
Related Solutions

Ask Question