How to fix black screen DISK VOLUME INFORMATION

Nvidia / Cyberpower computer
March 11, 2017 at 06:01:30
Specs: Windows , Dual 2.4G Quad Core/12RAM
I recently purchased a used Dell Precision T3500 Windows 10 Pro. It came with an SSD and no other HDD. It booted fine with no problems.

I added a storage HDD from my older computer. The T3500 didn't recognized the HDD. I checked Device Manager and it wasn't there.

Did an F2 to get into Setting > Drives and it wasn't there. Went to Drives > SATA Operation and it was "ticked" off as RAID. Changed it to RAID Autodetect/AHCI. and exited Settings.

It wouldn't boot. A pop-up requested clicking to troubleshoot. I clicked on it and nothing changed. The same pop-up came up again and I exited out. Did F2 > Settings > General > Boot Sequence and found the order mixed up; the SSD was 3rd in the selection. Don't know how that happen. Put the order to SSD, USB/CD and exited.

The computer booted right up with no problems and the second/spare HDD was now recognized.

The next day it took a good while to boot considering the OS is on the SSD. Going through POST a black screen flashed, DISK VOLUME INFORMATION, it timed out and finished POST; taking a little longer to load Windows.

This DISK VOLUME INFORMATION screen wanted the SSD and HDD to be configured. I've never seen this screen before, I didn't know what to do so I left it alone. It had instructions to hit CNTL + I to change settings.

It listed the Physical Devices and Status:
0 SSD Non-Raid Disk
1 HDD Non-Raid Disk

It had a list of actions to be taken:

1. Create Raid Volume
2. Delete Raid Volume
4. Recovery Volume Option
5. Acceleration Option
6. Exit.

As it stands now, every time I boot up it goes through this lengthy POST with the DISK VOLUME INFORMATION screen before loading windows.

I did an F2 and changed the Settings > Drivers > SATA Operation back to RAID but I'm not confident this is the correct settings. All I know is this is where it was originally, prior to the addition of the storage HDD. I get this black screen DISK VOLUME INFORMATION during POST whether I'm in RAID or RAID Autodetect/AHCI.

I tried googling my way out of this but I lack the understanding on what needs to be done. I did a search here and couldn't find anything specific.

Any help would be appreciated.

Thank you

message edited by PgapRanger


See More: How to fix black screen DISK VOLUME INFORMATION

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#1
March 11, 2017 at 06:53:13
Disable RAID. SSD should be connected to blue SATA port. Change boot order to USB/CD 1st, SSD 2nd, disable others.

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#2
March 11, 2017 at 07:03:00
To add to the above advice I would say that may times ONLY certain SATA ports can be used for RAID arrays and/or for boot disks. Consult your manual to see if that is the case. As riider indicated the different ports may be color coded.

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#3
March 11, 2017 at 07:50:12
@ riider

I gave it a try and lost the OS, now all I get is the light blue troubleshoot screen.

I put the boot order to USB, SSD but I was unable to untick the RAID in the Drives>SATA Operation. I had the choice of RAID or RAID Autodetect AHCI or ATA.

When I restart it came out of POST without the DVI black screen but it couldn't find the OS.

I did the F2 and found the SSD missing from the boot sequence. Not only that but the SSD was no longer listed as an option in the sequence. Did multiple restarts and varying the Drives>SATA Operation but none would bring the SSD back in the boot sequence list.

@ OtheHill

Yeah, I would have went to the manual first but I don't have one.

As for the color of the port.....I have to move furniture around to disconnect the computer. This will take some time, but I'm on it.

Thank guys, I appreciate the help.



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Related Solutions

#4
March 11, 2017 at 07:57:37
Yes sir, the SSD is SATA 0 and it's connected to the blue port.

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#5
March 11, 2017 at 08:43:15
But where is the other drive connected? How many SATA ports do you have on the motherboard?

edit

Below are a couple of useful links

http://www.dell.com/downloads/globa...

http://www.dell.com/support/home/us...

message edited by OtheHill


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#6
March 11, 2017 at 08:58:47
I have 3 SATA ports on the MB in use; SATA 0 (BLUE) for the SSD, SATA 1 for the storage HDD that I added, and the 3rd port is used for the DVD.

I have a total of 5 SATA ports on the MB, 2 are not in use.


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#7
March 11, 2017 at 09:37:56
I disconnected the storage HDD and rebooted.

During POST a black screen came up asking to press F5 to run pre-post diagnostics. I hit F5 and it run through CPU test and passed. Exited and it went into POST but never got out of it; said FAILED TO DETECT DRIVE it offered F1 or F2 or F5 to continue.

I hit F2 and checked Settings:

Drives > SATA Operation and it was "ticked" off as RAID.

Settings > General > Boot Sequence showed the sequence as 1st - USB, 2nd -SSD.

Exited Settings an that's where I left it; FAILED TO DETECT DRIVE it offered F1 or F2 or F5 to continue.


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#8
March 11, 2017 at 10:11:14

Well, trying to solve this problem, without doing more damage.....

After receiving the Disk Error, FAILED TO DETECT DRIVE, I re-plugged in the storage HDD to the SATA 1 port.

Going through POST the DISK VOLUME INFORMATION black screen appeared but this time it stay on waiting for action to be taken.

Again, this DISK VOLUME INFORMATION screen wanted the SSD and HDD to be configured. It had instructions to hit CNTL + I to change settings.

It listed the Physical Devices and Status:
0 SSD Non-Raid Disk
1 HDD Non-Raid Disk

It had a list of actions to be taken:

1. Create Raid Volume
2. Delete Raid Volume
4. Recovery Volume Option
5. Acceleration Option
6. Exit.

It appears I need to do something here....# 6 gets me nowhere, # 2 doesn't seem like a wise choice to delete anything, so that leave me with # 1, 4 & 5. I don't have the correct understanding of either of these to make a choice?

Anyway, this is where it stands.....the OS is on the SSD, and I don't know how to configure it or the Setting?


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#9
March 11, 2017 at 10:57:36
What capacity is the second drive that you installed? Your specs state that drives up to 2TB are supported.

What OS are you running? The computer came with many options.

Are you sure you have 5 SATA ports? The specs state there are 4.


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#10
March 11, 2017 at 11:15:53
OS = Windows 10 Pro 64bit

The storage HDD is 2TB

The MB show 4 ports.
SATS 0 - Blue - SSD
SATA 1 - HDD
SATA 2 - DVD-RW
SATA 3
SATA 4

Thanks for hanging in there with me..!!


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#11
March 11, 2017 at 15:11:05
Try connecting the HDD to SATA 2 port and the DVD to SATA 1.

Try booting without the HDD connected or powered. If you can't boot into Windows 10 then try performing a system repair/restore.

Enter the BIOS and disable any SATA ports not in use.

I don't run Windows 10 so I can't help with the system repair/restore.

message edited by OtheHill


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#12
March 11, 2017 at 15:35:14
The Dell motherboard model number is 9KPNV. As a test, try booting with only the SSD connected to SATA-0 (blue)...nothing else.

Board: https://velocitytechsolutions.com/d...

See if this helps: https://groups.google.com/forum/#!m...


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#13
March 11, 2017 at 16:22:53
"Yeah, I would have went to the manual first but I don't have one"
It is on the CD that comes with the comp.

Or,

dell precision t3500 manual
https://www.google.com.au/?gws_rd=s...
http://www.dell.com/support/home/au...


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#14
March 11, 2017 at 16:41:36
Just got home.....

@ OtheHill & riider

I started with the simplest first.

I took the HDD and DVD-RW off the MB. I moved the SSD/SATA 0 off the blue port and on to the SATA 3 port. At boot I got a Disk Error no Disk Detected.

I then moved the SSD/SATA 0 back to the blue port, leaving the HDD and DVD-RW off the MB.

It booted right up without POST errors/black screens.

I now have the computer back in the original state with nothing other than an SSD with the OS.

I'm guessing clearing the power, re-moving all the SATA drives from the MB caused the single drive, SSD, to be recognized again.

Prior to this I had singled out the SSD on the MB but never moved it or unplugged it from the blue port. I still had the Disk Error.

So my question is:

How do I add/install/connect my 2TB storage drive without going through this all again..??

Thanks everyone so much....I appreciate ya..!!


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#15
March 11, 2017 at 16:54:11
Well....it's not quite right just yet.

I did a restart, got a black screen saying:

Drive 1 Not Found: Serial ATA, SATA1
F1, F2, F5 to continue

I hit F1 and it booted into Windows.

Did another restate and got the same thing...??
I hit F1 and it finished the POST and booted into Windows.

The only drive connect is the SSD - SATA 0.


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#16
March 11, 2017 at 16:58:18
"I hit F1 and it booted into Windows"
Try/borrow another keyboard & then a mouse, one at a time.

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#17
March 11, 2017 at 17:19:03
Other possibles.

If fast boot is enabled, disable it & test.
https://www.tenforums.com/tutorials...

If still having a problem
Change the setting here to the opposite of what you have now.
http://www.top-password.com/knowled...

message edited by Johnw


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#18
March 11, 2017 at 17:28:02
@ Johnw

The logic was lost on me but I gave it a try. I went from a USB keyboard/mouse to a wireless and back and still need to hit F1 to get through the POST and into windows.

I'm thinking the problem must be in the BIOS.....it's looking but not seeing what it's looking for..?? I'd go in there but I don't know what I'm looking at.


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#19
March 11, 2017 at 17:33:39
"The logic was lost on me but I gave it a try"
Process of elimination, we can't assume anything.

"I'm thinking the problem must be in the BIOS"
I agree, lets see how you go after doing what is in my post #17


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#20
March 11, 2017 at 17:51:35
I don't believe this old Dell T3500 has UEFI Firmware, if it did I think it would be listed in Settings > General > Boot Sequence > Boot List Option [Leagcy or UEFI]. There's no boot list option in my settings.

However, in Settings there was a Boot Behavior > Fast Boot > Enable Fast Boot option. I un-clicked it, restarted, and nothing changed.


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#21
March 11, 2017 at 17:55:12
If the machine spent a long time unplugged it may need a new CMOS battery causing it to lose settings (typically when unplugged but then who knows for sure). Especially if you see incorrect date whenever you restart or go into BIOS to reset the SATA options.
Another possibility is that the power supply is going bad and cannot support everything including the hard drive when added.

You have to be a little bit crazy to keep you from going insane.


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#22
March 11, 2017 at 18:13:04
Another to try.

Reset the Bios defaults.


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#23
March 11, 2017 at 18:23:20
I haven't noticed anything else weird going on, other than this.

I don't have a new battery nor power supply but it's good info....thanks.

New subject; tried entering BIOS by way of F12. Boot Device menu opens listing;

SSD
USB
Onboard Network Controller

System Settings
Diagnostics

The SSD is highlighted and to access it requires hitting Enter or arrowing up or down for a different selection.

I can't get into any of it. Hitting Enter does change anything and the arrows are unresponsive also.

On the same screen, below this selection is the Alert message saying; Failed to Detect one or more drives during POST. F1, F2, F5 to continue.

Hitting F1 moves it through POST and into Windows.

Is there another way to get into BIOS other than F12...F8 doesn't get me anywhere.


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#24
March 11, 2017 at 18:38:53
"Failed to Detect one or more drives during POST. F1, F2, F5 to continue"
Did you try all of those?

Extracts from your manual.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...


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#25
March 11, 2017 at 18:45:10
Let me know if you have to go out/bed or other please.
I'm here.
https://www.timeanddate.com/worldcl...

If resetting the bios defaults doesn't help, use the Diagnostics.

message edited by Johnw


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#26
March 11, 2017 at 18:53:42
Thanks for the images.

Yep, I've been in all of them;
F1 - moves through the Alert screen and into Windows
F2 - moves into Settings
F5 - moves into CPU diagnostics (which I ran and Passed)

Hitting F12 at the Dell logo screen is suppose to get you to BIOS. But like I said in #23 above, I can't maneuver or select anything on the screen other than F1. Nothing happens when I hit Enter or arrow up/down. My keyboard response to everything else in all other screens but only response to F1, F2, F5 in this screen.

I've tried, again, changing out keyboards and nothing happens.

Therefore, I can't access BIOS.



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#27
March 11, 2017 at 19:10:46
"Therefore, I can't access BIOS"
Whew, this is really starting to sound like the battery.

Kmart, BigW etc sell packs very, very cheap.

Did you try the Diagnostics?

message edited by Johnw


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#28
March 11, 2017 at 19:21:43
The only diagnostics available is F5, which is the CPU check and it Passed. If you know of another let me know.

The computer is not connect to the internet, if you were referring to a Dell diagnostic or other online checks.

I'll see about doing a wireless router connection tomorrow.

I'll see about getting a battery tomorrow, also.

Unless you got something else, I think we may as well call in a night, in my case; West Texas USA Central Time.

Thanks for the help. Yes sir, I do appreciate it.


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#29
March 11, 2017 at 19:32:02
"The computer is not connect to the internet, if you were referring to a Dell diagnostic"

http://fs5.directupload.net/images/...


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#30
March 11, 2017 at 19:53:15
"West Texas USA Central Time"
Not too late, 14 hrs behind us.

"I'll see about getting a battery tomorrow"
Once you have your manual, put battery into search & you will get a very good visual/text info on what to do.

Here is just a small part of that info.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...


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#31
March 11, 2017 at 19:54:50
This is the F5 CPU test, checking all the cores and memory. It includes the Hard Drives DST Short Test and it Passed. I've ran it twice.


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#32
March 11, 2017 at 19:58:04
Thanks for the images.

If you would, could you give me a link to that pdf T3500 manual?


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#33
March 11, 2017 at 20:07:40
"If you would, could you give me a link to that pdf T3500 manual?"
I have already, refer post #13.

Once the page has loaded, click on File > Save As.


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#34
March 11, 2017 at 20:16:41
When I clicked on the link previously, it opened to the diagnostic page. I wasn't online so I overlooked the manual selection. Thanks you sir, I appreciate it.

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#35
March 11, 2017 at 21:43:51
according to the Dell site, that model may not be fully compatible with Windows 10. That shouldn't have any impact on holding CMOS settings. As suggested by fingers, you may have a weak CMOS battery.

Now, when you reconnect the HDD and the DVD you need to immediately boot into the BIOS and verify the boot order hasn't changed. The BIOS may reset the boot order to reflect the last installed hard drive.

As riider suggested above, set the boot order to CD first, then the SDD, then the HDD. Disable any unused SATA ports and any other internal ports that you are not using.

If you have external hardware connected I suggest you temporarily disconnect it. One of the links I provided above links to the latest Dell drivers for your machine. You need to enter the service tag number in order to get the correct hardware drivers. There are also diagnostics there.

The manuals are also available through the links I provided in #5 above.

message edited by OtheHill


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#36
March 12, 2017 at 03:54:58
More to check.

Make sure Caps Lock is not on ( keyboard )

Does your keyboard have an FN or F Lock key?

https://www.microsoft.com/accessori...


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#37
March 12, 2017 at 05:28:53
IF your computer has the PS2 connector (round one) then you may have more luck with a PS2 keyboard which is more sure to have BIOS access than a USB or wireless one.
https://www.google.com/search?q=ps2...

You have to be a little bit crazy to keep you from going insane.


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#38
March 12, 2017 at 07:02:54
@ Johnw - no, I do not have an FN or F key lock keyboard.

@ Fingers - the computer does have a PS2 connector for a keyboard but I don't have an adapter for my USB keyboard. Thanks for the input, I appreciate it.

@ everyone else reading this who can help.....

I'm back to the original problem.

At Start up or Re-Start this is what happens:

Going through POST a black screen flashes, DISK VOLUME INFORMATION, for a couple seconds, it times out and finishes POST; taking a good while loading doing so then it loads Windows.

This DISK VOLUME INFORMATION screen wants the SSD and HDD to be configured. The instructions are to hit CNTL + I to change settings.

It listed the Physical Devices and Status:
SATA 0 SSD Non-Raid Disk
SATA 1 HDD Non-Raid Disk

It had a list of actions to be taken:

1. Create Raid Volume
2. Delete Raid Volume
4. Recovery Volume Option
5. Acceleration Option
6. Exit.

I ran Speccy prior to adding the HDD and again just recently. Both reports list the SSD RAID Type: None. Therefore, I take it nothing has changed with the SSD.

@ OtheHilll - this morning I swapped HDD. Instead of using the 2TB one from yesterday I dropped in an 80GB HDD.

Thanks everyone.


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#39
March 12, 2017 at 08:42:43
Okay.....let me ask....am I making too much of this?

As it is now....the boot time, from hitting the start button on the cabinet, through POST, to fully loaded windows take 32 seconds.

It take 5 seconds for that DVI screen to time out.

Should I stop trying to find a fix and just say to myself...."Live with it, it's no big deal."

If I do find a fix, all I'm doing is cutting 5 seconds off the boot time bringing it down to 27 seconds...!!


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#40
March 12, 2017 at 09:50:54
OK, trying to get more information on the internal connectors on that board is proving difficult. I have yet to find any information on the SATA ports other than the specs all state there are 4 SATA ports. Yet it is obvious there are 5. I am guessing that when using the Blue SATA port you are automatically building a RAID array. I very well could be wrong. That said, why not see if you can get the computer to boot using the first Black SATA port. If that works then proceed from there.

I am assuming you do NOT have any installed expansion cards other than a graphics card. There was an optional SAS controller card for that model.

message edited by OtheHill


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#41
March 12, 2017 at 09:59:22
@ OtheHill

Your suggestion in post # 35 is what got the computer back to the original problem.

During yesterday's trial-n-errors I did not have the unused SATA drives disabled. After I corrected that, the DVI screen went away but only because I had no other drive mounted other than the SSD. That was one mistake, the other corrective action was unplugging the SSD at your suggestion. This cleared the MB, I imagine.

Once I mounted the storage HDD the DVI screen during POST came back.

As for the boot sequence, I put it to SSD, USB, nothing else after that. Should I include the DVD.

As for accessing BIOS, I haven't been able to. You're suppose to hit F12 at the Dell Logo to access BIOS. After hitting F12 the Boot Device Menu opens but I can't navigate through it. I explained my actions on this in post # 23 and # 26.

All the work we/I've been doing has been in the Settings, F2.



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#42
March 12, 2017 at 10:08:13
@ OtheHill - I have a media card/card reader, a 3.0 USB card, a 1G AMD HD 6670 video card and nothing else. No controller card.

message edited by PgapRanger


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#43
March 12, 2017 at 10:28:16
If there are no other hard drives detected then the BIOS is not attempting to create a RAID array. When you connect the second HDD to the board the BIOS wants to create a RAID array.

That is why I suggested you try booting to ONLY the SSD connected to the first Black SATA port and see if you can boot. If you can't then clear the CMOS. There should be a jumper on the board marked for that purpose.


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#44
March 12, 2017 at 10:34:12
@ OtheHill

I took the SSD off the blue port, unplugged the HDD and DVD, and unclicked everything but the SSD in the SATA 1 port, 1st black port past the blue port.

After restart the computer powered it's self down while loading windows. All three restarts after that worked fine, loading without the DVI screen during POST.

After I connected the HDD and DVD, verified they were clicked "on" in Settings, the computer booted right into windows. However, my HDD and DVD weren't recognized in settings.

I didn't go any further after that.

I don't know why the DVD wasn't recognized but I bet I need to change the Drives > SATA Operation from RAID to RAID Autodetect/AHCI to get it to recognize the HDD.

This simple step is what caused all the problems at the beginning of this thread; it throws off the boot sequence and the SSD is removed from the selection. I/we had to un-connect all the SATA ports on the MB to reset the SSD recognition.



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#45
March 12, 2017 at 11:10:56
Do you know the brand and full model number of your SSD?

Did you enable the SATA ports that were in use. While asking about those ports, can you disable the Blue port in the BIOS?

As I stated above somewhere, Dell has stated that your model may not perform correctly with Windows 10. That said, while in Windows go to Manage> Storage> Disk Management. Are the HDD and DVD drives shown there?

Do you see any BIOS brand and version during the POST screens. I have seen some BIOS screens that are not intuitive. I assume you read the text on screen while in various sections of the BIOS. It doesn't make much sense that you can't make certain changes but can others. That would indicate an improper keystroke/s more than a defective or inoperable keyboard. There could be a setting on a different tab in the BIOS that must be adjusted BEFORE you can disable RAID.

Also check Device Manager to see how your SATA controllers are listed and if there are any references to ATA controllers.

I am beginning to wonder if this computer was setup using RAID 1 mirroring and someone removed the mirror drive.


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#46
March 12, 2017 at 11:40:35
After doing more research I think you may need to update the SATA drivers for Windows 10, if they are available.

If you don't want to connect this computer to the internet you may be able to download the available drivers from Dell from a different computer.

You WILL need the service tag number which should be on the case of the T3500. See the link below for some incite into how Dell sets up the BIOS.

https://groups.google.com/forum/#!t...

See the second link for more useful info.

https://data.technimax.cz/attach/ar...

message edited by OtheHill


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#47
March 12, 2017 at 11:48:00
Yes, I enabled the ports in use and disabled the ones not used.

The HDD and DVD drives are not list in the Device Manager

The BIOS version is A17, as shown during POST.

I can not access the BIOS. I mention this a few times, the last time was post # 41.

Device Manage shows a chipset SATA RAID Controller.

This computer was purchased off of Craigslist, the cpu was supposedly switched out with a Intel Xeon W3550 @ 3.07GHz, 24GB of RAM was added, along with the SSD. No other HDD included.

I have a Dell T5500 with Windows 10, 12GB of RAM, and a 4K video card. That computer runs great. My monitor is a Dell 2715Q, I view 4k video with no problems. Although that computer also has the same warnings about W10, I've had no problems.

This info is what led me to purchase this T3500.

Although I don't understand the workings or the set-up requirements for RAID-1 mirroring, I would agree it's probably what they did if it was an easy thing to do for re-sale.

OtheHill...BTY...the last time I had an in-dept problem you helped me salvage the computer. It took us about 5 months or more. I was working long hours and didn't have a lot of free time to address the issues in one shot. Anyway, that was back in 2007/2008...!!!


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#48
March 12, 2017 at 12:16:11
Well, that is interesting to know. I was already over the hill then.

I didn't bother to read all the replies above but I think there was mention of trying a PS/2 keyboard. Have you tried that.

referring to #44 above, you do boot into Windows 10 OK but you do not see any drives except the SSD. Is that correct?

I am assuming you did NOT install Windows 10 on this computer. Do you have a Windows 10 DVD that you could use for a re-installation if necessary?

I suggest you download Magical Jelly Bean and capture the installation key now in use and write it down. This can only be done if Windows actually boots. Get it at the link below.

https://www.magicaljellybean.com/ke...


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#49
March 12, 2017 at 12:47:54
@ OtheHill - You said; Well, that is interesting to know. I was already over the hill then. - Yes it is, we even email back and forth for awhile. I don't remember you addee but I remember your first name, it's the same as mine.

@ OtheHill - You said; I think there was mention of trying a PS/2 keyboard. Have you tried that. - I don't have an adapter for PS/2 to USB nor do I have a PS/2 keyboard. I have only the PS/2 plug on the back of the computer.

@ OtheHill - You said; referring to #44 above, you do boot into Windows 10 OK but you do not see any drives except the SSD. Is that correct? - Yes, that is correct.

@ OtheHill - You said; - I am assuming you did NOT install Windows 10 on this computer. Do you have a Windows 10 DVD that you could use for a re-installation if necessary? - Yes, Windows 10 is installed and I have the Product ID number but no DVD for re-installation.

@ OtheHill - You said; I suggest you download Magical Jelly Bean and capture the installation key now in use and write it down. This can only be done if Windows actually boots. - I'll do that once I connect the computer to the internet. It's on the bench now.

I went to the Dell Support page and it looks like my BIOS is up to date. It shows updates for SAS RAID and Serial ATA also but I don't know if mine have already been updated., I don't know where to look.

Here the info about the SSD you asked for:

Corsair Force LE SSD
Manufacturer: Corsair
Heads: 16
Cylinders: 14,593
Tracks: 3,721,215
Sectors: 234,436,545
SATA type: SATA-III 6.0Gb/s
Device type: Fixed
ATA Standard: ACS2
Serial Number: 164480910FF119840006
Firmware Version Number: SAFC12.2
LBA Size: 48-bit LBA
Power On Count: 28 times
Power On Time: 1.2 days
Speed: Not used (SSD Drive)
Features: S.M.A.R.T., APM, NCQ, TRIM, SSD
Max. Transfer Mode: SATA III 6.0Gb/s
Used Transfer Mode: SATA II 3.0Gb/s
Interface: SATA
Capacity: 111 GB
Real size: 120,034,123,776 bytes
RAID Type: None

Partition 0
Partition ID: Disk #0, Partition #0
File System: NTFS
Volume Serial Number: 868669B9
Size: 499 MB
Used Space: 352 MB (70%)
Free Space: 147 MB (30%)
Partition 1
Partition ID: Disk #0, Partition #1
Disk Letter: C:
File System: NTFS
Volume Serial Number: B88B336B
Size: 111 GB
Used Space: 41 GB (37%)
Free Space: 69 GB (63%)


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#50
March 12, 2017 at 12:51:02
Use a true PS/2 keyboard, not a USB with PS/2 adapter.

Also, the motherboard is shown in response #12. Model number is 9KPNV. It definitely has one blue SATA port & 4 black SATA ports. There's is also a link in that response that describes the exact same problem with SATA devices & how to fix it.

http://www.ascendtech.us/dell-preci...


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#51
March 12, 2017 at 13:15:04
You don't need to connect the computer to the internet. Simply download jelly bean to another computer and transfer the file to the T3500 with a flash drive.

riider

I missed the link you posted in #12. I posted the same link in #46 above.

Pga, try the link mentioned in #50 and see if that gets you fixed. I mention again that Dell set up the BIOS to enable RAID by default. You need to access the BIOS to change it. Get a PS/2 keyboard. Should be able to find a used one for a couple of bucks. PS/2 is superior to USB for keyboards and mice, IMHO. If you have the ports then use that type. Especially, the keyboard. I am typing on a 12 year old PS/2 keyboard now.

edit

You may be able to download an ISO of Windows 10 and create a bootable DVD or USB drive if you have a legal install key. See the link below.

https://www.microsoft.com/en-gb/sof...

message edited by OtheHill


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#52
March 12, 2017 at 13:24:16
@ riider

Welcome back and thank you for pointing out that link, once again. OtheHill also posted that link.

My difficulty is, I haven't been able to access my BIOS. You're suppose to hit F12 at the Dell Logo to access BIOS. After hitting F12 the Boot Device Menu opens but I can't navigate through it. I explained my actions on this in post # 23 and # 26, which led to the PS/2 keyboard quest.

As for my computer and my current state, I got both drives working with a 32 second boot time into fully loaded windows. The only problem, which is/was my original question to this thread, how to fix the black screen DISK VOLUME INFORMATION which appears for 5 seconds during POST before fully loading windows.

I think I'm accepting this as part of the POST and moving on, seeing how I can't get into BIOS. When I take the computer off the bench I'll do a drivers update from the Dell Support page. The BIOS seems to be current.

I don't know what else there is to do. I thought the DVI screen would be a simple fix but it turned into the monster thread.

Thanks for your help, I appreciate it.

message edited by PgapRanger


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#53
March 12, 2017 at 13:58:52
"I went to the Dell Support page and it looks like my BIOS is up to date. It shows updates for SAS RAID and Serial ATA also but I don't know if mine have already been updated., I don't know where to look".

If you wait to get the T3500 online then you go to this dell link http://www.dell.com/support/home/us... and let Dell perform the system analysis. You need to do that from the host machine.


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#54
March 12, 2017 at 14:27:50
@ OtheHill - Thanks for the links, all of them. I'm not sure there's much else to do seeing how I can't get into BIOS. I'll run the updates and get back if I have problems.

Thank you sir, and everyone else for all the help. I do appreciate it.

/r


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#55
March 12, 2017 at 15:55:53
F2 = BIOS, F12 = Boot Menu. See page 18 of 105 of the Service manual.

BTW, do you have a Goodwill or Amvets nearby? PS/2 keyboards sell for a buck or two.

And here's that link from #12 again, this time I used the title of the post:
Bios settings / adding 2nd HD to a T3500

message edited by riider


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#56
March 12, 2017 at 17:08:19
@ riider

Posted the info about Settings v BIOS in post # 23 and # 26

I tried entering BIOS by way of F12. Boot Device menu opens listing;

SSD
USB
Onboard Network Controller

System Settings
Diagnostics

The SSD is highlighted and to access it requires hitting Enter or arrowing up or down for a different selection.

I can't get into any of Boot Device Menu. Hitting Enter doesn't change anything and the arrows are unresponsive also. (That why the conversation went to talking about a keyboard problem.)

On the same screen, below this selection is the Alert message saying; Failed to Detect one or more drives during POST. F1, F2, F5 to continue.

Hitting F1 moves it through POST and into Windows.

Hitting F2 gets you into (System) Setting.

Hitting F5 get you into Diagnostics

The F12 access BOIS. It (F12) appears at the Dell Logo in the upper right hand corner saying F12 to one time access to BIOS or words similar.

Everything that I/we have done in reference to configuration has been done in F2 Settings, that's what it's call. There's nothing in the Setting "tree" that says BIOS.

There's.....
Settings > Drives > SATA Operation
Settings > General > Boot Sequence

If F2 Settings is in fact the BIOS then I stand corrected, I'm wrong.

There are three choices for SATA operations in:
Settings > Drives > SATA Operation

RAID Autodetect / ACHI
RAID Autodetect / ATA
RAID

The SSD is only recognized with the SSD in the blue port, the HDD in the any other SATA port and the RAID enabled. However, in that configuration you get the DVI black screen during POST followed by fully loaded Windows.

If you select any of the other two option the SSD disappears and is no longer in the Settings > General > Boot Sequence.

As it stand now, the computer is up and running (I'm typing on it) with both drives mounted (SSD & HDD). However, during POST the DVI screen appears for 5 seconds prior to fully loading windows. When I started this thread I though I had an operation/hardware problem that was going to cause trouble. It seems like that's not the case....or maybe it is?

I do have plans to surf Goodwill for a PS/2 keyboard.

riider, I do appreciate ya gettin' back to me. Thank you sir.

message edited by PgapRanger


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#57
March 12, 2017 at 17:49:52
We post all these links for a reason but have no idea if you actually look at them or not. The following is copied from the manual, page 18:

- The boot menu enhancements introduced on previous platforms are as follows:
Easier access — Although the <Ctrl><Alt><F8> keystroke still exists and can be used to call up the [boot] menu, you can also simply press <F12> during system boot to access the [boot] menu.

- Press <F2> to enter System Setup [BIOS] and change the user-definable settings. If you have trouble entering System Setup using this key, press <F2> when the keyboard LEDs first flash.


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#58
March 12, 2017 at 17:57:48
"I can't get into any of Boot Device Menu. Hitting Enter doesn't change anything and the arrows are unresponsive also. (That why the conversation went to talking about a keyboard problem.)"
That obviously is not right.

"Hitting F1 moves it through POST and into Windows"
Try hitting Esc during boot, does it ask for a password?
If so, hit > Enter.

"I do have plans to surf Goodwill for a PS/2 keyboard"
Good, process of elimination.

message edited by Johnw


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#59
March 12, 2017 at 18:36:21
@ Johnw

Yes, you're correct that's not right and it's about the only thing that troubling me right now.

As for ESC, I did not try hitting escape. I'm on the computer now. When I shut down later tonight I'll give it a try, I'm using it for the next few hours.

Thanks for the suggestion.

@ riider

What's your point, sir. You're saying the same thing I'm saying.

I also tried using <Ctrl><Alt><F8> and it does what F12 does so there was no reason to mention <Ctrl><Alt><F8>.

It gets into the Boot Device Menu (F12) but it went nowhere cuz I was unable to navigate the selections or enter the selection highlighted. Therefore, the keyboard conversation.

As for F2 being System Setup [BIOS] once you're in it, it's called Settings; no BIOS or System Setup, the window/page is titled Settings with a content tree i.e. Settings > Drives > SATA Operation, Settings > General > Boot Sequence, and such.

"We post all these links for a reason but have no idea if you actually look at them or not."

Was that snarky remark really necessary? I've read everything posted here, 'fessed to what I don't know or understand, and took action on all suggestions.....which is what made this thread the length it is.

Your post was the 1st post here and I acted on it. The only way to disable RAID was to enable another selection, either RAID Autodetect / ACHI or RAID Autodetect / ATA. You have to select something.

Selecting RAID Autodetect / ACHI or RAID Autodetect / ATA knocked the SSD out of the boot sequence. You can re-read post # 2 on down if you want to re-hash this thread but the outcome is the same; you can change the SATA operation in Settings [BIOS] but it won't boot into Windows.

I think this is leading to re-installing the OS with a new Settings [BIOS] configuration bypassing the RAID check.

That's where OtheHill pointed me in the direction of having a restore/reinstall bootable DVD or USB of the OS.

riider, I Thank You for starting me off on this search. I mean it, I learned a lot. I appreciate ya sir, you helped me out but I think I'm at the end of my abilities right now. Other than updating drivers and re-installing the OS.

I might be thick but not stupid. If you got a direction you want me to go let me know but I'm not seeing it now.

Good night, sir.


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#60
March 12, 2017 at 19:01:00
"I do have plans to surf Goodwill for a PS/2 keyboard"
If that keyboard has an FN or F Lock key, this is how you get into the bios.
FN + F2

Or,

F Lock + F2

For both, you hold the 1st key down whilst pressing F2.


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#61
March 12, 2017 at 19:36:54
@ Johnw

Thanks for the info.

Also, I just restarted the computer. Hit F12, Boot Device Menu opened, hit Esc and nothing happened. Hit Enter and nothing happened. Hit the arrows up and down and the highlight bar moved through the selection. First time that's happened. However, after the highlight bar move to each selection I tried hitting Enter again and nothing happen. On every selection, nothing happened when I hit Enter.

Gotta be a keyboard thing.

Shutting this down for the night. If I find a keyboard tomorrow I'll be back here with an update.

Thank you sir.


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#62
March 12, 2017 at 19:46:45
"Gotta be a keyboard thing"
I agree.

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#63
March 12, 2017 at 20:20:31
"As for F2 being System Setup [BIOS] once you're in it, it's called Settings; no BIOS or System Setup, the window/page is titled Settings with a content tree i.e. Settings > Drives > SATA Operation, Settings > General > Boot Sequence, and such."
Yes, F2, System Setup, and Settings are all together what is being referred to as BIOS or more truly BIOS setting or BIOS set up.

PS2 keyboard was born way back when Windows was born (maybe before) so it has the advantage of being understood always by the system and by the BIOS and does not need any driver or any translation which is why it is important for you to try it when the USB keyboard has not fully worked in set up.

If as mentioned your Windows was installed and RAID 0 and the second drive was removed then that is probably why it is trying to set it up as a RAID or recover the RAID array. If this is the case then you will ultimately need to delete the current partitions and reinstall Windows 10 from scratch (hence the key and install media) to get it to work as a single system drive with storage drive attached and no more stray issues during boot up.

Yes, you need to use the setting that lists AHCI in it for your SATA drive to access as a single drive properly.

When SATA Driver update was mentioned you responded that the BIOS was up to date, this is a confusion because the SATA driver is what Windows uses to properly access the hard drives once it gets to the final boot steps. The BIOS update (not related) was not otherwise mentioned or recommended to you.

I hope that I have clarified everything that was mentioned concisely.

You have to be a little bit crazy to keep you from going insane.


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#64
March 12, 2017 at 22:41:41
Maybe the reverse of locking will help, on your USB keyboard.

How to Lock a Keyboard
https://www.techwalla.com/articles/...


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#65
March 13, 2017 at 16:16:59
I've been telling you all along, F2 = BIOS, F12 = Boot Menu. The BIOS (Basic Input Output System) is also know as CMOS Settings, System Setup, etc. They all refer to the same thing. F2 is the key that needs to be pressed to access it. And I didn't ask if you read the posts, I asked if you click on the links that are given to you in the posts; the T3500 Service Manual for instance? Or the explanation on how to add a 2nd HDD?

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#66
March 13, 2017 at 16:20:03
@ Fingers

Yes, I own the confusion on the BIOS. Gotta say, the last time I was in BIOS was in the late '90 or early 2000's. Didn't look anything like "Settings". Back then it looked like a DOS menu with maybe a light grey tint. That image was stuck in my mind, it's what I was expecting see. A lot like getting stuck on stupid.

riider, if you're reading this I apologize for all the confusion.

As for the BIOS, I mentioned it being up-to-date in response to OtheHill asking if I seen the BIOS version during the Dell Logo display. I did, A17 which per Dell support website shows A17 as the current version.

I understand you're explanation of my boot up, POST DVI screen, interruption. However, I don't have an understanding of a RAID array so I'm not able to make a guess at how this computer was set up.

In post # 49 on the bottom you'll see my cut-n-paste Speccy stats for the SSD. In there it has the SSD RAID Type: None. If an array was set up would that change to RAID-0 or 1 or some other number?

I'm kinda concerned about the OS. I need to get a restore CD or flash drive. The Properties > System page shows W10 activated with a Product ID number so I guess it's a legit copy.

Thanks for the info, I appreciate it.

@ Johnw

2.50$ for a used PS/2 Dell keyboard from Goodwill.

It maneuvers right through that Boot Device Menu; highlighted bar moves up/down with the arrows and Enter works on every selection.

Glad that's taken care of. Thanks for the help, my friend.

/r


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#67
March 13, 2017 at 18:15:35
If you are seeing a DVI on screen then you are already in Windows or close to it. So, drivers need to be updated. I explained how to do that.

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#68
March 13, 2017 at 18:21:20
"It maneuvers right through that Boot Device Menu; highlighted bar moves up/down with the arrows and Enter works on every selection"
Beautiful.
I was on the right track in my post #16 but completely forgot to try an PS/2.
Fingers nailed it in his post #37.

"fix black screen DISK VOLUME INFORMATION"
Now you can get into the bios, you may be able to hide that. Look for something like splash screen
If at any time F2 doesn't get you into the bios, F12 will also get you there. Click on System Setup.
http://fs5.directupload.net/images/...

Or, you may be able to to do it via the .ini file.
For me, it is not a problem as it is, as long as you can boot into Windows, many computers do not use candy to hide that info.

message edited by Johnw


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