How to clear support code error 1311 from Canon printer

August 29, 2014 at 17:53:01
Specs: Macintosh
Canon printer MG6360 says error support code 1311 paper jammed in upper cassette but paper has been removed. Turned it off overnight but cannot clear the message

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#1
August 30, 2014 at 00:53:01
From printer manual:

"If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact a Canon service centre"


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