how to change service tag in dell xps 420 desktop

Dell Xps 420 desktop (intel core 2 quad...
December 29, 2011 at 18:37:57
Specs: Windows Vista Home Premium, Intel(R) Core(TM)2 Quad CPU Q6600@2.40GHz,4096MB Ram
My service tag on top of desktop shows different service tag in BIOS, I want to change BIOS service tag to match, so that I can download the drivers and software relevant to the service tags on top of desktop? Because on the web, it tries to find my service tag and it says service tag is not support?

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#1
December 29, 2011 at 19:25:06
The only way to change the service tag in the BIOS is to flash the BIOS. If it is different than the one shown in the case then it would indicate that sometime in the past someone has flashed the BIOS with the wrong code.

However, the service tag shown in the BIOS should not matter. You can manually enter the service tag into the Dell website and get the information you need. You dont even need to use a Dell computer. I can find out all I need to know about my Dell Laptop from this computer and that's a Packard Bell.

Stuart


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#2
December 30, 2011 at 09:10:31
I'd contact Dell and have them fix it. They should not have made that mistake.

I get the feeling you bought some black market junk from some crook.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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#3
December 31, 2011 at 01:04:16
Stuart,

Thanks for a solution! I've tried to download on My Deal Downloads "Access and download Software installed on my PC from the Dell Factory" The only way to download is to use service tag method given. It tries to varified the service tag and it says service tag not supported. That is the reason I want to change service tag to match.

I can get the download for other drivers using what you suggested, it has a list of things to download and I've to make sure that is what my PC need.

Please advise how to use the flash method. I've read somewhere that you need to restart on some mode that I still don't know how to do it. May be you can help me?



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#4
December 31, 2011 at 01:22:24
It is a legitimate purchase and it's list the "service tag" as serial number.

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#5
December 31, 2011 at 05:12:39
"Please advise how to use the flash method"
I'd advise you not to do it. if you do it wrong, you will have turned it into a shinny new paper weight. download th drivers you need and leave it at that

larry


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#6
December 31, 2011 at 11:23:26
I agree that the service tag ought to be correct and I have never heard of one changing. We used to us only dell systems and out of a few thousand I never had one bios change it's service tag number.

I find it almost impossible that dell sold it that way. I'd contact them and ask them to fix it.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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