Solved How get stuck disc out of desktop DVD drive

August 22, 2014 at 18:46:10
Specs: Windows 7, 2.93hz 6.00gb
I have same problem but cannot find a hole in the DVD player. This is a Dell Inspiron. The DVD player is built into the front of the computer. When I right-click on the player, and hit Eject, I can hear it wants to come out, but can't. HEEEELP!

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✔ Best Answer
August 23, 2014 at 08:55:11
If it is anything like my Inspiron, when the front flap is pulled down the only part of the drive that is visible is the tray. The pin hole is below the tray and covered by the computers front bezel. The only was to get to the pin hole is to either remove the drive or to remove the front bezel of the computer completely. The latter is the easiest option.

To achieve that, remove the side panel and gently prise the three plastic clips free down the front edge and the bezel should swing out revealing the complete drive..

Stuart

message edited by StuartS



#1
August 22, 2014 at 19:52:56
Hi.

What is the model number of your Dell laptop?


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#2
August 22, 2014 at 19:55:44
It's not a laptop. It's a Dell Inspiron Desktop. I don't know why the Moderator changed it. I put Dell Inspiron, assuming anyone would recognize that as a DESKTOP.

message edited by Aspasia


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#3
August 22, 2014 at 20:09:35
Some optical drive tray doors have a bezel over the top of them for cosmetic purposes. Beneath the bezel lies the pin hole emergency eject.

This may be the case with your optical drive.

Have a look here:
https://eshop.macsales.com/tech_cen...

message edited by btk1w1


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Related Solutions

#4
August 23, 2014 at 01:32:40
I probably would have thought it was a laptop too.

You say it's 'built into the front of the computer'. That sounds like the arrangement btk1w1 describes. So yeah, flip open the flap and see how the actual front of the drive looks.

In some cases a computer manufacturer removes the optical drive cover/bezel and only uses the flap on their front cover. Since the original pin hole is in the drive's cover, with that cover missing you won't know where to insert the straightened out paperclip. The purpose of using that method to open the drive tray is to manually push the plastic gears to force it open. But if you can see the gears you may be able to figure out where it goes.

If you are able to do it that way make sure the computer is off. Otherwise the drive will try to close itself while you're pushing it open.

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide.


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#5
August 23, 2014 at 07:39:16
Just for info, Dell Inspiron can be either a laptop or desktop.

Please supply the model number.

Always pop back and let us know the outcome - thanks


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#6
August 23, 2014 at 08:55:11
✔ Best Answer
If it is anything like my Inspiron, when the front flap is pulled down the only part of the drive that is visible is the tray. The pin hole is below the tray and covered by the computers front bezel. The only was to get to the pin hole is to either remove the drive or to remove the front bezel of the computer completely. The latter is the easiest option.

To achieve that, remove the side panel and gently prise the three plastic clips free down the front edge and the bezel should swing out revealing the complete drive..

Stuart

message edited by StuartS


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#7
August 23, 2014 at 11:38:41
Just goes to show that complete PC specs would help to give more accurate answers..
Go to start menu then right click on my computer and click properties! You will find all your computer info/specs there

HELP in posting on Computing.net plus free progs and instructions


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#8
August 23, 2014 at 12:57:58
Thanks to you & DAVEINCAPS. Sorry I didn't realize Inspiron could be laptop. Mod, pls. forgive my little snark <g>

Here's info from the computer.

CZN3JK1 That brought up a lot of Dell Inspiron links, but didn't identify mine specifically

28276500673 That didn't bring up anything. Svc code

J502 That brought up same list of Dell Inspiron links, plus
http://www.driversshow.com/drivers-...

Could not find pictures.

However, this link:

http://www.microcenter.com/product/...

looks something like the front of my computer, showing vertically-oriented drive.

I have looked & looked, w/flashlight, both doors open, but can't find pinhole.
Also do not see 3 clips, either in the "carrier"side where you put in the disk, or the other side -- presumably the business side. See 2 clips on the "business" side, but am afraid to manipulate in case I make things worse,

This may be what Dave meant:

******"In some cases a computer manufacturer removes the optical drive cover/bezel and only uses the flap on their front cover*****. Since the original pin hole is in the drive's cover, with that cover missing you won't know where to insert the straightened out paperclip. The purpose of using that method to open the drive tray is to manually push the plastic gears to force it open. But if you can see the gears you may be able to figure out where it goes."

HTH, & many thanks so far.

Aspasia


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#9
August 23, 2014 at 19:31:29
He is referring to the removal of the from of the computer's case itself, not the drive's front. Once the front bezel of the computer is removed, it may be possible to access the pin hole with little trouble. The two or three clips will be along the front inside of the case near the front of the door that is removed. Some cases need both sides to be removed before the front bezel can be removed due to clips on both sides. Very few use screws for this part.

You have to be a little bit crazy to keep you from going insane.


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#10
August 24, 2014 at 02:31:35
I should have mentioned that it is the left side panel that is removed. The front bezel is hinged on the right so there is no need to remove the right side panel.

Stuart


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#11
August 26, 2014 at 15:46:47
I hated to select a "best answer" because they were all so helpful, but orders are orders.
I just sent a victory message; I hope it got through.

Thanks to all.

Hypatia


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#12
August 26, 2014 at 15:53:04
Sounds like you got it sorted - glad to hear it and thx for letting us know.

Always pop back and let us know the outcome - thanks


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#13
August 26, 2014 at 16:21:46
StuartS's detailed answer looks like it hit the nail on the head for you.

Good choice and good work!


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#14
August 26, 2014 at 20:39:10
Folks, I sent an email with the end of the "stuck disc" story, but I it didn't show up. . You'll get a chuckle out of this!

My neighbor laid the case flat and found the pinhole right against the top where I did not see it. But the paper clip did not work, though he tried & tried. We were about to give up & take it to the shop, when I asked him to give the case a good slap in the side. Bingo! Out pops the disc! The DISC was the problem, not the player. I tried a different disc & it works fine! Reminds me of the astronauts that were getting a faux warning signal & finally solved it the same way -- gave the dashboard a good slap & the light went out.

Thanks, good people, for your efforts on my behalf. Sometimes a little brute force...!

Hypatia



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#15
August 26, 2014 at 21:23:31
I would start calling him "the Fonz"!!!

Aaaaeeeyyy!!!


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