How do you recover files from a Verbatim external HDD?

December 23, 2014 at 04:18:31
Specs: Windows 7, 64
I have a verbatim external hard drive that I had nearly all my files on and now my computer will not recognize it. All my files are gone. Can anyone help me.
I have a hard time finding my place back here. I just now found an answer to something I posted back in October.
I know one time when Windows did an update and I awoke to "press any key to boot from USB" and I did not know what to do. I just took all my usb storage devices out. Then I turned my computer off and back on and nothing was left on my verbatim. I had a flash drive it in too, but I never lost those files. Can anybody tell me what I did wrong and if there a way for me to recover my files from my Verbatim external hard drive when my computer does not see it. The blue light is on, but now drive letter shows up. I have two phone letters and that is really confusing when I only one magic jack hooked up.
Anybody's help would be greatly appreciated. I do not know if you are allowed to reply to my email or not, but if you can, I would appreciate it.

See More: How do you recover files from a Verbatim external HDD?

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#1
December 23, 2014 at 04:41:16
Have you tried connecting the external drive to another computer?

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#2
December 23, 2014 at 05:02:38
Hi, I have not tried yet, but my son is fixing to bring his laptop in and we are going to see.

I just now tried. No, it will not open on my son's laptop.

message edited by Raven2014


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#3
December 23, 2014 at 08:35:30
A poster persisted on something like this and eventually this did the trick:
http://www.z-a-recovery.com/downloa...

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
December 23, 2014 at 09:13:35
Hello. I downloaded it, but it was not of any use to me since my computer does not recognize the drive. The blue light comes on, but there are so many drives showing that I do not know what is what.
Thanks anyway for trying to help me but I just do not know enough about computers to understand what disk is what. It was called J before and now it is not there.

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#5
December 23, 2014 at 09:15:10
I have checked places that do this on the internet but they want hundreds of dollars and I cannot afford that.

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#6
December 23, 2014 at 11:05:57
The download in the link at #3 is zar92setup.exe which is on the page. It can be Run (installed) online, although I prefer always to Save these sort of things as a file somewhere, then double click on it to install.

It will put it on your main drive (almost always C). You then run it and get it to look at the drive with the issues. What it finds has to be put somewhere else of your choice. could be a desktop folder, or a pen drive, or wherever you like. It doesn't fix the faulty drive, but only (hopefully) allows you to retrieve the contents and save them.

EDIT: Maybe you have a friend who can help you.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
December 23, 2014 at 16:12:56
Have you looked for the external in Windows DISK Management? If it shows there then post ALL the information listed for THAT drive.

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#8
December 25, 2014 at 08:35:30
Hello, I did download it and install it, but it wants me to choose the drive that I want to recover the files from, and how can I do that when my computer does not recognize the drive. It is as though it is not even there, even though the blue light is on.
I guess I have just lost all those years of work. I am totally lost without it, but I am at my ropes end of knowing how to fix it.
I did try to open it on my son's computer, but it says it needs to reformat drive to use it. Reformatting it will lose my files for sure. So.....I am lost as to what to do. I cannot afford to pay someone hundreds of dollars to fix it.

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#9
December 25, 2014 at 10:38:52
Did you look in Disk Management or not? Sounds like that drive was disconnected improperly.

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#10
December 25, 2014 at 15:25:07
First double check in Disk Management as requested.

"Reformatting it will lose my files"
Not quite true. It will lose their visibility but if the drive hasn't failed completely then it will work again but look empty (no normal access to files). However recovery programs find "the traces that still exist", which have to be saved onto another disk (folder on your system drive, such as the desktop, will do fine). Use Quick Format if at all possible.

You might not get all the files back but there is a chance you will restore a fair number.

EDIT:
Here's another program (not one I've used personally but a "known name"):
http://www.easeus.com/datarecoveryw...
I'm not sure about the limitations of the free version but it will at least tell you if you have a chance. The website also happens to explain what I have said above in more detail. Trying to recover will not create any further corruption so you can try as many programs as you like. Probably obvious but do not write anything to the disk as it reduces your chances of success.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#11
December 26, 2014 at 06:21:02
You might want to test the drive with SeaTools to see if it's faulty. SeaTools will tell you:
http://www.seagate.com/gb/en/suppor...

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#12
December 27, 2014 at 09:42:48
1st of all, you should "NEVER put all your eggs in one basket". Is the external HDD the only place you stored your important files? If it is, you just learned a valuable lesson. You should have at least a 2ndary backup, but keep in mind that all hard drives will eventually fail & USB flash drives are unreliable. CDs & DVDs are best as long as quality media is used & they're stored correctly, but eventually they will deteriorate too.

Did you try taking the HDD out of the external enclosure & connecting it directly to the motherboard?


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#13
December 30, 2014 at 06:36:04
Hello, there is no danger of me writing to it considering it does not even exist according to my computer. I will check out this link but my hopes are sure vanishing fast. I have just about decided to quit using a computer period. My spirits are so crushed because everything I have done for years was on that drive. I am using windows 7, not Linux. Does that make a difference which windows when I download this program? Something tells me I will not be smart enough to use it. I have to go delete some of these that I have download I guess. I have about four already that I have downloaded and tried to use, but none of them can find the drive either.
How can any of them recover files off a drive that does not even exist according to the drive letters?
I am really confused.
Thanks and I will go look at that link.

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#14
December 30, 2014 at 06:41:02
Hello. No, I have not done that. I would not even know how to do that. At one time I knew the insides of a computer, but I "died" or "flat-lined" as some call it, and I was dead over 10 minutes. A good amount of my brain cells died. Now I cannot remember things.
I used to know all about the motherboard, the cpu, the heat sink, and how to install memory and drives, but that was before. Now I recall learning them but not what I learned.
Can you give me instructions? Sorry I am so dumb.
Thanks.

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#15
December 30, 2014 at 06:45:02
Hello, I am so sure. I have looked a jillion places. Where is disk management? Am I looking for the same drive letter it was before, or am I looking for something that says "verbatim" or will it be a new drive letter? I get confused with these drive letters because I have a magic jack and that is the only phone that I have hooked up; yet I have two phone drive letters part of the time. It is so confusing.
Do I go through the control panel to get to the disk managedment and look under something called hardware or hard drives?
Sorry, I am quite dumb anymore when it comes to computer parts.
Thanks,

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#16
December 30, 2014 at 08:04:34
Hi Raven,

I would suggest you have someone more computer literate than yourself look over your shoulder, and maybe use a different computer.

It may be a simple matter to ''recognise' the drive and once this is achieved, see if your files are there

Did the external drive require a driver when it was installed? if so, the driver need be installed on any other pc used to access the drive, *before* the drive is connected..

Whatever happens do not attempt to write to the drive.

Good Luck - Keep us posted.

message edited by Mike Newcomb


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#17
December 30, 2014 at 08:32:10
Raven

Right click on Computer and choose manage> Storage> Disk Management. If the External disk shows up there then post all the information listed on all the lines for just that external drive.


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#18
December 30, 2014 at 08:37:38
You can find many things but just typing them in the search box (click on the start orb). Now type Disk Management and it should find it.

Always pop back and let us know the outcome - thanks


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#19
December 30, 2014 at 14:04:29
More info.

Disk Management
http://pcsupport.about.com/od/terms...
How To Access Disk Management in Windows 7
http://pcsupport.about.com/od/windo...
Using Disk Management in Windows 7 and Vista
http://ancillotti.hubpages.com/hub/...
How to open Windows 7 disk management?
http://windows7themes.net/how-to-op...


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#20
December 30, 2014 at 22:52:14
I do not know if I can paste a pic in here or not, but I am going to try. I captured the screen a few pieces at a time and pieced them together so you can see. I cannot make beans out of it. Well, it would not paste and I am not sure if this is right for you to see it, but here goes:
<img alt="" height="930" src="http://www.kickstartenergy.com/dskmang.png" width="1000" /></p>
Well, that never helped, did it. It is on a site called kickstartenergy.com/dskmang.png
If you can figure it out, please help me. I need my files bad.

message edited by Raven2014


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#21
December 30, 2014 at 23:02:11
I tried time and again to copy the info but it would not let me, so I captured the screen. I had to split it between three pieces and then piece it back together, but if you can help, I would really appreciate it. I could not figure out how to put a hypertext reference to a link in here so I am just going to tell you where it is so you can see it. Go to http://www.kickstartenergy.com/dskm... and see if you can see it. I am sooooooooooo confused. I do not know one drive from the other. The only one I am really sure about is c: and my DVD.

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#22
December 30, 2014 at 23:07:48
I tried to reply to this once. I do not know what happened to it.
Anyway, I captured the screen at the disk management. I had to capture it in several parts and then paste it back together. I hope you can get to it and see so you can help me.
It is on a serve at kickstartenergy.com/dskmang.png
If you can see it, I hope you can help me. I tried to put a link here by using the tool above, but it never worked. So I am hoping you can figure out where it is and help. Kickstartenergy.com is the root drive and it is on the root drive. It is titled dskmang.png.
Do the drives in the disk management section include USB ports on your computer, or just the ones where something is connected?

message edited by Raven2014


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#23
December 30, 2014 at 23:13:01
I have tried to reply to this, but it is not posting for some reason. Maybe because it had some incorrect html coding. I do not know. If you will go down below to number 20, I thihk that was the right one, you will see where I tried to insert a link. However, the link did not work, so...I just put the name of the site followed eith the title of the file. It was kickstartenergy.com/dskmang.png
This pic shows you the screen capture of the dsk management; though pieced together, it shows all the info plus my notes.

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#24
December 30, 2014 at 23:14:08
This is about the 10th time I have tried to reply to your post. I finally am copying something that did post and putting it here:
I have tried to reply to this, but it is not posting for some reason. Maybe because it had some incorrect html coding. I do not know. If you will go down below to number 20, I thihk that was the right one, you will see where I tried to insert a link. However, the link did not work, so...I just put the name of the site followed eith the title of the file. It was kickstartenergy.com/dskmang.png
This pic shows you the screen capture of the dsk management; though pieced together, it shows all the info plus my notes.
I right clicked the drives K and L and they both say they are my magic jack. How could both be one magic jack phone?

message edited by Raven2014


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#25
December 30, 2014 at 23:18:08
I did have them on my old computer but windows ultimate messed up. I still had them on my external Verbatim drive so I did not panic. Now, for some reason, my Verbatim drive is wiped clean. I went to disk management as one the hill suggested, but I was as lost as a goose when I got there. I did put an image of the disk management up on a server. It is at kickstartenergy.com/dskmang.png
I never could figure out the hypertext coding for putting it in a post. I tried several times, but failed. It does show up at kickstartenergy.com though. I checked. If you could look and help, I would appreciate it. I do not know one drive from the other. It is so confusing.

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#26
December 30, 2014 at 23:22:20
I captured a screen of the disk management. Can you tell if it is there? The image is on the root directory: kickstartenergy.com/dskmang.png

Thanks.
Donna


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#27
December 30, 2014 at 23:26:11
I am going to try one more time. The image is on the root directory of kickstartenergy dot com. The file name is dskmang.png
It said I was spaming. I truly am not. I just am trying to get help and I do not know how to use that link deal above.There is not even any way to contact me from that link. It is just some images I put up for my sister. There are no links or any way to spam anyone.
That is the only place I had to put the capture of the image.

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#28
December 30, 2014 at 23:29:27
I can see why it thought I was spamming. Many of the posts that I thought were not posting were posting. I thought spam was luring someone to your site to buy products. My site does not even have a way to contact me to buy any. It is jut one page of images. But....after looking at all these posts, I can see why it could see spam.

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#29
December 31, 2014 at 06:54:58
What was the approximate capacity of your verbatim drive?

If it is not appearing in device manager and cannot be seen on other computers then most likely it has failed mechanically.

Always pop back and let us know the outcome - thanks


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#30
December 31, 2014 at 06:56:02
I found device manager and I typed up what is in it:
Computer
Disk Drives
ATA MTFDDAK256MAY-1A SCSI Disk Device
ATA MRFDDAK512MAY-1A SCSI Disk Device
Generic- USB3.0 CRW-CF/MD USB Device
Generic- USB3.0 CRW-MS USB Device
Generic- USB3.0 CRW-SD USB Device
Maxtor OneTouch II USB Device
YMAX MagicJack USB Device

I am assuming the first two are the sold state drives and the last two are my external hard drive and phone. How do I tell which one is the Verbatim drive?


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#31
December 31, 2014 at 07:00:50
There are three generic ones. Surely one of them is the Verbatim but I do not know how to tell. I am surprised that I even got far enough to find the disk manager. I know a little about graphics, but nothing about a computer.
I replied to someone above just a few minutes ago, but it put it below so I do not know if you saw it or not but I listed the disks it shows in my device manager. Can you tell if any are the verbatim drive?

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#32
December 31, 2014 at 07:12:35
I forgot to tell you this after you ask me. I think my Verbatim was 300 or 350 GB. I am not sure. I know it was just on the brink of being full. I think it had about 11 GB left of free space.

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#33
December 31, 2014 at 07:24:07
I have had this drive for about five years I think. I do not recall installing anything but I cannot say for sure. What would I search for to find it if I had installed something?

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#34
December 31, 2014 at 07:27:15
If I did disconnect it improperly, is it ruined, or can the files be recovered? I usually go to the thing at the bottom and click it where it says "safely remove hardware and eject media" but I was in a motel, had vertigo so bad I could barely think and could not see either because everything moved and tipped. I may have done that. Does that mean I have lost everything?

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#35
December 31, 2014 at 07:50:33
If a drive is disconnected improperly it can corrupt the contents. In which case it can be formatted to make it useable and much of the original can still be restored afterwards.

It is less usual for an improper disconnect to cause a mechanical failure but right now this appears to have been the case. Unless the verbatim can be formatted or made accessible somehow then the only way I know is to have it dissected and the platters put into another drive to be read - an expensive specialist job.

However, keep watching just to see if anyone else has some bright idea on how to get around this.

Normally one would use a backup data drive to "duplicate" important files. In this case I assume they were only kept on the verbatim and not on any of the hard drives as well. Is this the case? If not, have you searched the other HD's for any of them (by name). If you find one there you will probably find all of them.

Always pop back and let us know the outcome - thanks


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#36
December 31, 2014 at 08:01:55
You guessed right. I always saved them on my other computer as well as the external but then because there were heavy animations I had done and many files, it slowed my other computer down. I had never had a problem until I stayed in that motel with that nonsecure internet. But....because I had never had a problem with my Verbatim, when I got my new Z420, I decided to keep it as clean as I could by saving everything to L and J which at that time were my two external drives. I do not k now how L go switched to M unless I unplugged it when I was at the motel. I was sick all the time I was there. The bed weaved and the floor tipped back and forth and everything on the walls moved around. My doctor said it was Vertigo and I was so drunk there is not telling what I did on my computer. It was moving around too. I have never been that drunk without alcohol.

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#37
December 31, 2014 at 08:04:51
I just remembered something. I went to sleep with the computer on. I woke and the screen was black and it was saying "press any key to boot from USB". I took the usb out, but that was my flash drive I thought, not my my Verbatim.
Wow, this is so confusing and has caused me to cry and cry. I never thought I would cry over my files; I never thought I would lose them either.

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#38
December 31, 2014 at 08:16:04
You have made this much more difficult than it needed to be. All I asked for was for you to type a couple of lines.

You typed over the external listing but I think you are correct that Disk 5 - labeled M is the drive in question.

I want you to go back into Windows Disk Management and RIGHT click on the M drive. Choose OPEN. If you see folders then the drive is healthy.

I think in that case you simply need to take ownership of the drive. Click on the link below and look at some of the links there to find one that you can perform. Post back NOW if you do see the files.

https://www.google.com/search?q=How...


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#39
December 31, 2014 at 10:48:42
I am sorry I made it so difficult. the M drive I think is my Maxtor drive which has really old files on it. I got it back about 2001 or 2002. My Verbatim drive I got back just a few years ago, maybe four or five. The Maxtor drive has not always been M. I think it must have gotten put in another port or something.
So is what you are telling me if I right click on the drives, if I get to the right one and I see my folders, I can still recover them?
I guess I confused you by saying it used to be M and then it wasn't and then it was again. Sorry. I know M is not my verbatim file. It is the old Maxtor file that is like a 300 or 350 GB also. The Verbatim was about the same size.
If you want to give up on me, I will understand. I know my being so dumb about this has made it extra difficult for you.
Before I go right click some more drives, I need to know if I right click and then choose open, will I lost them if they do not open. Seems I recall someone saying not to try and open them. I don't know, maybe not. This is about to cause me to lose what few brain cells I have left I think.
I will get back to you. Thanks again.
Raven (I guess I need to use my screen name, right?)

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#40
December 31, 2014 at 10:59:55
I just clicked on M and chose open, but it was not the right drive. Those files are from like 1999 through 2007. They have some of the files that were on the Verbatim, but very few in comparison to how many was on it.
The other drives like the DVW and CD ROM do not have open; they have eject but I know they are not the right drives either. One is my DVD and one is my Magic Jack phone.
G, H, I, L do not give me a choice of open. It says to change drive letter or path, properties and help, but no open is there.

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#41
December 31, 2014 at 11:16:08
I am trying to use ZAR. I am looking at my disks in and it shows them all there now. It never before. I right clicked on each generic disk drives and they all say:

Define partition manually
Scan for missing partitions
Load image file
Open in disk viewer
Define Raid manually
Define address translation

I do not know what to do. I would think scan for missing partitions but I am just guessing. It seems drive K: is not here. This was what showed the magic jack phone earlier. Now it is saying L is the magic jack and K is not there at all.

I wish I could copy and paste, I would just copy both the one I did in disk drives under device manager and the one I did in disk drives under disk management. After doing the scan with the ZAR, It does not show K drive. The device manager has one more drive the best I can tell than the than the ZAR found in the disk management. I am so tired my brain is getting fuzzy. I have spent so many hours in this that none of it is even close to making sense. I just keep getting more confused.

message edited by Raven2014


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#42
December 31, 2014 at 17:46:27
If the verbatim is visible on another computer then run Zar on it from there. If it recovers anything you could always tell it to put what it finds on a flash drive.

Just for info, if a drive goes missing it is not unheard of for the drive letters to shuffle up and change. Also some of the other drives might be a for a card reader (often more than one drive shows), camcorder, smart phone. etc.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#43
February 26, 2015 at 19:13:34
can it be recognized by Disk Management or PartitionGuru?
have you tried to open it in My Computer? what error information did you get?
How about changing a new external hard drive enclosure and clearing USB port history?
If the drive can be seen in Disk Management or partitionguru, then you can retrieve files from the external hard drive with the help of recovery software. But it it can't be detected by computer, then you have to ask help from computer professionals. Because hard drive may get physical problem.
http://www.eassos.com/eassos-recove...

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