How do I stop my computer from crashing?

October 28, 2014 at 15:22:34
Specs: Windows 7 Home Premium, /8 gigs
A year or two ago my computer started getting constant blue screen crashes, mostly while playing games. It seemed to crash mostly while playing World of Warcraft, if that means anything. Well recently-ish my computer doesn't crash to a blue screen of death anymore, but instead just crashes to a bunch of colorful horizontal lines and such. Nothing removed them except for a reboot. I tried updating my drivers, and I have tried to do that, but not sure if I'm doing it right. I don't know where to find further technical details to give you, but if you can give me some steps to find those extra details, I'll be more than happy to follow.

See More: How do I stop my computer from crashing?

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#1
October 28, 2014 at 16:10:11
Let us have the make and model number of your computer and if you see anymore errors let us have the exact info.

Always pop back and let us know the outcome - thanks


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#2
October 28, 2014 at 16:31:00
I'm sorry but how could I find this information? Is make just another word for brand? I'm sorry but I'm not as savvy as I'd like to be.

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#3
October 28, 2014 at 16:57:24
Yep, brand and model number.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
October 29, 2014 at 07:08:09
but instead just crashes to a bunch of colorful horizontal lines and such.

That to me suggests failing video hardware that has been struggling for a while and has finally given up and died completely.

What you do about it is dependant on the information requested by Derek.

Stuart


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#5
October 29, 2014 at 08:58:48
See the following, do any of them look like your "colorful horizontal lines"

http://www.playtool.com/pages/artif...

"I tried updating my drivers, and I have tried to do that, but not sure if I'm doing it right"

To do it, you need to know the make/model of your graphics chip. Then go to the graphics manufacturer's website (usually AMD, Intel, or nvidia) & find the latest available driver that's compatible with your chip & OS. Download & install.

message edited by riider


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#6
October 29, 2014 at 14:42:50
If you download and run belarc advisor (belarc.com) it will scan your entire computer and generate a report - which can be printed and saved - of "everything" it finds in the computer.

It may even produce the make and model number if my memory is correct.

The make (or brand) is often on the back of a desktop/tower and also the model number; both a label.

Laptops usually have it on the front - nice to advertise...; and most desktop/tower systems have it on the front of the case too?

You can also run the built-in utility found in windows XP,7,8 - it's called msinfo32. This link shows how to use it...

http://www.guidingtech.com/5282/msi...

asdoes this one - see entry 4:

http://www.thewindowsclub.com/syste...

You get much the same information as Belarc Advisor - but not make and model as I recall.


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#7
October 29, 2014 at 15:26:45
None of those match the lines in seeing, riider. :( the lines im getting make everything totally unrecognizable. Also I have ibuypower desktop with an AMD graphics card and motherboard(I think)

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#8
October 29, 2014 at 17:12:19
Is it an inbuilt graphics module (chip) or an addon card?

If it's an addon card remove it and clean its edge connectors with a pencil eraser, then pop it in and out a few times to clear any oxide of the socket.

Always pop back and let us know the outcome - thanks


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#9
October 29, 2014 at 17:39:42
Its inbuilt. This computer is hardly 3 years old, it shouldn't be doing stuff like this -_- maybe I'm just a bad owner.

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#10
October 29, 2014 at 18:44:20
No, I don't think you are a bad owner LOL, just that it is not easy to pin this one down from afar. We don't really know if it's a hardware or software issue :(

Another thought though. Games are heavy on resources. Have you looked inside to make sure the vents, fans and CPU heat-sink are clear of dust? The more usual symptoms are shut-downs but it might be cooking a little.

Always pop back and let us know the outcome - thanks


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#11
October 29, 2014 at 18:55:29
Even after a few good cleanings it crashes :( is it possible to replace an inbuilt graphics card?

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#12
October 29, 2014 at 19:01:15
Not easy, the inbuilt graphics are a microchip.

Always pop back and let us know the outcome - thanks


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#13
October 29, 2014 at 19:30:06
I've heard friends and family claim that the internet is to blame. Does this hold any ground? The only proof they have is that it seems to crash less at night, because people get on the internet less at night I guess?

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#14
October 29, 2014 at 19:47:13
The internet can be rickety at certain times but this causes slowness in reaching webpages, getting downloads or running games. Nice thought but I can't fit it in with symptom you are having at all.

Graphics hardware seems the closet fit but there is no easy way to prove it.

Always pop back and let us know the outcome - thanks


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#15
October 29, 2014 at 20:06:06
So I'm guessing my only option is to run belarc and check out the report, and\or run it in to a computer repair shop?

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#16
October 29, 2014 at 20:19:00
Yes by all means run Belarc but stick around as I've asked a fellow helper to see if he has any fresh ideas on this. If he is available and willing he probably won't be around for a few hours.

Always pop back and let us know the outcome - thanks


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#17
October 29, 2014 at 20:23:59
Alright ill certainly run belarc in the afternoon tomorrow in my free time. I'm grateful for all the help and dedication as well! I'm not sure if ill still be awake by the time your fellow helper gets here, so I'm sorry if I can't answer right away.

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#18
October 29, 2014 at 21:01:44
Copy & Paste the dump (.dmp ) file onto your desktop & then upload it using ZippyShare. No account needed. Post the link please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif
Minidump file is located in C:\Windows\Minidump
How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...

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#19
October 30, 2014 at 20:12:15
Please note that it does sound like a graphics problem. Depending on the system you have, its 'upgradability' (graphics port), and the included power supply, you can probably add a graphics card (for probable repair and definitely improved gaming graphics) and stop using the onboard graphics. Getting the detailed info requested above as well as the details on the power supply's label will help us help you on this so get and post this information since many options hinge on this info.
In the mean time, Johnw is going to help you run through a few things as well.

You have to be a little bit crazy to keep you from going insane.


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#20
October 30, 2014 at 20:31:24
I wasn't able to get to getting the minidump this morning but I certainly can at around 4:30 central tomorrow if that's okay?

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#21
October 30, 2014 at 20:42:32
"4:30 central tomorrow if that's okay?"
No problem.

I'm here.
http://www.timeanddate.com/worldclo...


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#22
October 30, 2014 at 21:05:07
Alright John, thanks! I got a friend that lives around there :P

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#23
November 2, 2014 at 17:54:26
I'm so sorry I've wasted ya'lls time because I've taken so long to reply, but I've finally gotten around to looking for the minidump file. I went through the tutorial that allowed me to see hidden files and such, and it went smoothly. I couldn't find the minidump file at Computer\Windows(C:)\Minidump, but I did find the minidump folder in Computer\Windows(C:)\Windows\Minidump. I was able to access the folder, but the thing was empty. Is this normal or is something wrong?

EDIT: There are now 2 new transparent files on my desktop labeled desktop.ini.

message edited by wauve1


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#24
November 2, 2014 at 18:12:56
Just leave the desktop.ini files be - do not delete them.

At a later date (or when Johnw says) you can go back and "Hide protected operating system files" and they will vanish. The other settings you changed can be beneficial and I recommend you leave them in place - particularly showing file extensions.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#25
November 2, 2014 at 19:04:53
Alright, Derek, gotcha. At first I thought that I dun goofed really hard. I'll just wait for John to get back to me :)

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#26
November 3, 2014 at 02:02:05
Startup and Recovery Settings
http://screenshots.leeindy.com/syst...
If the folders are empty > Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (64KB or 128 KB) press OK and OK again.
Now next time the comp has a problem, get the EXACT error message off the screen & see if there is a .dmp file in the Minidump folder.
If it is still empty, repeat the process, but change > Small memory dump to > Kernel memory dump.
How to Enable Kernel Memory Dumps
http://www.mcci.com/mcci-v5/support...

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#27
November 4, 2014 at 19:06:30
Okay I've gone through your instructions, John. One concern I have though, is that the only option under the dropdown menu other than kernel memory dump was Small Memory Dump (256 KB). Is this a concern?

EDIT: I also found some more general information on my desktop, if ya'll still want it.

AMD A4-3400 APU with Radeon(tm) HD Graphics 2.70 GHz

message edited by wauve1


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#28
November 4, 2014 at 23:21:57
" Is this a concern?"
No.

"EDIT: I also found some more general information on my desktop, if ya'll still want it"
Yep. the more clues the better.


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#29
November 5, 2014 at 15:29:15
So I just got another random colored line crash, and when I restarted the computer, there was nothing stored in the Minidump folder. I don't think the computer is even documenting these crashes. Any thoughts on what I should do next?

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#30
November 5, 2014 at 15:37:19
"there was nothing stored in the Minidump folder"
That's because I gave you instructions on how to get an Kernel Memory Dumps, which is stored in a different place.

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#31
November 5, 2014 at 15:59:24
Here's the newest kernel report.

http://www73.zippyshare.com/v/60814...


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#32
November 5, 2014 at 16:03:15
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa800b23a4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003eea038, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

FAULTING_IP:
atikmpag+b038
fffff880`03eea038 ?? ???

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b


CUSTOMER_CRASH_COUNT: 4

BUGCHECK_STR: 0x117

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`05abced0 fffff880`1214b72b : fffffa80`0b23a4e0 fffff8a0`1620599d 00000000`00000000 fffff880`1214b447 : watchdog!WdDbgReportRecreate+0xa3
fffff880`05abd3f0 fffff880`1214c1a9 : fffff8a0`1635cffc fffff8a0`1166bd70 fffff8a0`1620599d 00000000`0015765f : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`05abd440 fffff880`1214ce16 : fffffa80`0b23a4e0 fffffa80`0b23a4e0 fffffa80`099e3c00 fffffa80`07449410 : dxgkrnl!TdrCollectDbgInfoStage1+0x92d
fffff880`05abd4e0 fffff880`1100ff13 : fffffa80`0b23a4e0 00000000`00000000 fffffa80`099e3c00 fffffa80`07449410 : dxgkrnl!TdrIsRecoveryRequired+0x17a
fffff880`05abd510 fffff880`1103ded6 : fffffa80`ffffffff 00000000`0009d033 fffff880`05abd650 00000000`00000102 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`05abd5f0 fffff880`11029d2c : 00000000`00000000 ffffffff`feced300 00000000`00000001 fffff880`11039fe1 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`05abd630 fffff880`11028cfd : fffffa80`08b9c860 00000000`00000000 00000000`80000011 fffffa80`07449410 : dxgmms1!VIDMM_DMA_POOL::WaitDmaBufferNotBusy+0xcc
fffff880`05abd700 fffff880`1102395f : 00000000`ffffd9fa 00000000`0011ed51 fffffa80`099e8230 00000000`00000000 : dxgmms1!VIDMM_DMA_POOL::AcquireBuffer+0x2a1
fffff880`05abd750 fffff880`110264ad : fffff8a0`00000000 fffff880`11021ca9 00000000`00000000 fffff8a0`02094601 : dxgmms1!VIDMM_GLOBAL::FlushPagingBufferInternal+0x4c3
fffff880`05abd8a0 fffff880`1101e8c1 : 00000000`00000000 fffffa80`0b202000 00000000`00000005 fffffa80`09cedb40 : dxgmms1!VIDMM_GLOBAL::EndPreparation+0x14d
fffff880`05abd910 fffff880`110387d9 : fffff6fb`00000000 fffff8a0`03add1e0 fffffa80`00000000 fffffa80`0b4446a0 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xd09
fffff880`05abdae0 fffff880`11038514 : 00000000`00000010 fffff880`11037f00 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`05abdcd0 fffff880`11038012 : 00000000`00000000 fffffa80`0aff3840 00000000`00000080 fffffa80`07449410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`05abdd00 fffff800`0356573a : 00000000`fffffc32 fffffa80`08b9fb50 fffffa80`069ff040 fffffa80`08b9fb50 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`05abdd40 fffff800`032ba8e6 : fffff800`03444e80 fffffa80`08b9fb50 fffff800`03452cc0 00000000`00000001 : nt!PspSystemThreadStartup+0x5a
fffff880`05abdd80 00000000`00000000 : fffff880`05abe000 fffff880`05ab8000 fffff880`05abcf90 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
atikmpag+b038
fffff880`03eea038 ?? ???

SYMBOL_NAME: atikmpag+b038

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME: atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 5417612a

FAILURE_BUCKET_ID: X64_0x117_IMAGE_atikmpag.sys

BUCKET_ID: X64_0x117_IMAGE_atikmpag.sys

Followup: MachineOwner


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#33
November 5, 2014 at 16:05:01
Bug Check 0x117: VIDEO_TDR_TIMEOUT_DETECTED
http://msdn.microsoft.com/en-us/lib...
The VIDEO_TDR_TIMEOUT_DETECTED bug check has a value of 0x00000117. This indicates that the display driver failed to respond in a timely fashion.

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#34
November 5, 2014 at 16:07:20
Anything I(We) could do about this?

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#35
November 5, 2014 at 16:10:31
Run SlimDrivers, no need to change anything, just upload a SS ( screenshot ) of what it shows, you may need to use the scroll bar to show everything.

Also a SS of Device manager.

http://www.softpedia.com/get/System...
http://slimdrivers.com/


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#36
November 5, 2014 at 16:15:51
Newbie question..... how do I screenshot and where are these saved?

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#37
November 5, 2014 at 16:23:00
how to take a screenshot windows 7
http://is.gd/MIbPSz

Here is a start, see how you go with these simple insructions.
http://aprilpierson.blogspot.com.au...
http://www.makeuseof.com/tag/awesom...

Another one here, Snipping tool should be all you need at this point.
http://www.wikihow.com/Take-a-Scree...

message edited by Johnw


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#38
November 5, 2014 at 16:39:48
So when you say you want an SS of device manager, you mean a screenshot of every little thing in all categories right? Just making sure so I don't throw a bunch of unwanted stuff at you.

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#39
November 5, 2014 at 16:41:41
"screenshot of every little thing in all categories right?"
Not now, maybe later, depends on what I see.

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#40
November 5, 2014 at 16:48:03
Here's screencaps of slimdrivers

http://www49.zippyshare.com/v/92920...

http://www49.zippyshare.com/v/15592...

I'll upload pics of the manager upon request :)


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#41
November 5, 2014 at 16:49:59
" I'll upload pics of the manager upon request :)"
Yes please.


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#42
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#43
November 5, 2014 at 16:59:08
Everything is fine in Device Manager so far, is your video onboard or a separate card?

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#44
November 5, 2014 at 17:00:38
I think it's onboard. That's when it's built onto the motherboard, right?

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#45
November 5, 2014 at 17:07:52
Correct, if a PC you will have 2 identical connections where the monitor cable connects, when a card is fitted.
Tell me if you have 2 connections, one will have a cable connected, the other nothing.

message edited by Johnw


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#46
November 5, 2014 at 17:44:43
I'm not entirely sure what you mean :(. Only 2 identical connections i can think of, are the 2 screw-in parts of the blue monitor plug. Nothing around where the plug goes into on the inside looks like what you're describing, or maybe I'm just not looking at the right thing. Can you maybe show me an example? I hate to be slow at this, but I want to make sure that I'm giving you the right information.

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#47
November 5, 2014 at 17:45:39
Harping back to earlier, as it's an ibuypower desktop it really ought to have a number somewhere. It is possible that you could add a graphics card and disable the inbuilt one if faulty.

Always pop back and let us know the outcome - thanks


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#48
November 5, 2014 at 17:51:07
" It is possible that you could add a graphics card and disable the inbuilt one if faulty"
I think it is a card Derek.
I wanted confirmation first, before changing over to the onboard connection.
amd radeon hd 6410d graphics
http://www.3dmark.com/3dm11/2781028



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#49
November 5, 2014 at 17:54:55
wauve1, lets do it, disconnect the monitor cable off the comp, move it onto the other connection.

Turn the comp on & test.


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#50
November 5, 2014 at 18:00:07
I don't see any other outlet to plug the blue monitor cable into on the outside?

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#51
November 5, 2014 at 18:06:36
ibuypower desktop
Give us the model number please.

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#52
November 5, 2014 at 18:14:43
AMD A4-3400 APU

I think


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#53
November 5, 2014 at 18:20:56
AMD A4-3400 APU
http://is.gd/bUm2sd
It's your processor.

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#54
November 5, 2014 at 18:22:31
Oh okay. So please don't kill me haha but where can I find out my model number?

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#55
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#56
November 5, 2014 at 18:29:24
Actually, iirc, there was a number on a sticker on the inside of my computer, could that be it?

EDIT: Found my model number on an awkward spot on the back near the ports -_- HC-S2NS1-WWB

message edited by wauve1


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#57
November 5, 2014 at 18:29:51
" Oh okay. So please don't kill me haha but where can I find out my model number?"

On the front
On the back
On the sides
Underneath.
On a sticker in the above places.
On the front page or In your manual.
On your purchase receipt.


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#58
November 5, 2014 at 18:31:10
"could that be it?"
Google it & see what it says.

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#59
November 5, 2014 at 18:35:24
You will see a lot of numbers here for ibuypower desktops:
https://www.google.com/webhp?gl=US#...

Maybe that will give you an idea of the sort of thing you are looking for.

Always pop back and let us know the outcome - thanks


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#60
November 5, 2014 at 18:50:33
Ya I can't seem to find my exact model :S

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#61
November 5, 2014 at 19:49:49
As far as identifying the graphics card goes, look inside and follow back from the monitor output socket. If it is an inbuilt graphics module it will go fairly directly to a chip on the motherboard. If it goes to a sticking up circuit board then it is an add-on card. It's nearly daylight in the UK so I'm off. Maybe John can dig out some typical pictures before I get back.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#62
November 5, 2014 at 23:26:05
Step1 Uninstall unwanted programs/software and programs/software you never or rarely use.
Step2 If step one doesn't work, when starting up computer hit the corresponding key that it says. ex) F8 or something like that. And then once in safe mode try and uninstall programs and run your security/virus scan.
Step3 You can also go into your computers start menu, then click on control panel. In your computer's control panel there should be a system and maintenance section to go into. There you will find all kinds of tools to clean up your hard drive.

http://www.leedsdatarecovery.co.uk


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#63
November 5, 2014 at 23:39:48
"HC-S2NS1-WWB"
http://is.gd/q4Nes2
Nope.

Did you try Free PC Audit in my post?


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#64
November 6, 2014 at 07:41:01
See #63 above.

Some very general pictures.

Here is onboard video. Picture shows complete motherboard, the module is usually quite near the socket:
http://img.bhs4.com/3A/8/3A87EE6888...

Third picture down shows someone fitting an addon card:
http://www.justanswer.com/computer/...

I've edited my #61. Seems I was getting sleepy and said sound card instead of graphics card - same idea though.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#65
November 6, 2014 at 13:37:52
So I've opened up the computer and double checked how the monitor cable fits in, and according to what I've seen on my comp and in Derek's pictures, it's an onboard, but I still don't see any other connection. I'll run PC Audit.

I ran PC audit and the model and serial slots said nothing but "To be filled by O.E.M."

message edited by wauve1


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#66
November 6, 2014 at 13:43:12
It will probably have slots for an addon card if you want to go that way.

Always pop back and let us know the outcome - thanks


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#67
November 6, 2014 at 13:53:14
I don't even know how I'd go about doing that. Anyways, John, should I go ahead and update the stuff that popped up on SlimDrivers?

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#68
November 6, 2014 at 14:45:44
"John, should I go ahead and update the stuff that popped up on SlimDrivers?"
No need at this point, none of the updates will fix the the display driver.

Follow this screenshot ( SS )
http://i.imgur.com/lvIKwh9.gif


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#69
November 6, 2014 at 15:22:58
Don't let me disturb the flow but as an aside I wondered if you ever ran Belarc as suggested much earlier? If you should need info about your computer there should be plenty in that.

Let's hope #68 sorts it - it can sometimes.

Always pop back and let us know the outcome - thanks


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#70
November 6, 2014 at 17:16:14
John, is there any way that uninstalling that will gunk something up? I trust you, but this computer is used by everybody in the house, so I don't want to mess it up in a way where I can't fix it.

EDIT: Ran Belarc, and I couldn't see any model number listed.

message edited by wauve1


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#71
November 6, 2014 at 17:21:32
"is there any way that uninstalling that will gunk something up?"
Anything is possible, same as when anybody in the house uses the comp.

I have recommended & used this way dozens of times & never had a problem.


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#72
November 6, 2014 at 17:30:24
Alright. Everyone cross your fingers! :P

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#73
November 6, 2014 at 17:49:44
It is not an uninstall in the normal way of looking at things. It effectively unloads the software from the hardware, so that when you restart the computer it finds it as new hardware and re-instates the software afresh.

Always pop back and let us know the outcome - thanks


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#74
November 6, 2014 at 17:53:57
That description sounds a lot less intimidating, Derek :P

Okay so I've gone and followed the steps, and after uninstalling and restarting the computer, it automatically reinstalled something with VGA in the name/description. I'll get back to ya'll if this damn thing crashes again! :D


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#75
November 6, 2014 at 18:01:11
Not even 10 minutes later and it crashed again..... I think we just aggravated it :P.

Anymore ideas?


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#76
November 6, 2014 at 18:04:43
That sounds about right, VGA = Video Graphics Array.

It's probably now that we should all cross our fingers.

Always pop back and let us know the outcome - thanks


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#77
November 6, 2014 at 18:20:31
"EDIT: Ran Belarc, and I couldn't see any model number listed"
We need to see all the info, save the report to a text file & upload.

message edited by Johnw


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#78
November 6, 2014 at 18:23:05
http://www28.zippyshare.com/v/52254...

Belarc report.


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#79
November 6, 2014 at 18:37:30
Motherboard ID
http://i.imgur.com/cH1GsZP.gif

asrock a75m-hvs driver download
http://is.gd/dbNcLA
http://www.asrock.com/mb/AMD/A75M-H...
SS of above.
http://i.imgur.com/Us1WMls.gif

Install the latest driver.


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#80
November 6, 2014 at 18:46:58
Thanks, I'm downloading the installer now. Let's just hope my computer doesn't crash in the amount of time it takes to download 168 MB.

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#81
November 6, 2014 at 18:51:25
You can go to downloads & restart if it does.

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#82
November 6, 2014 at 18:56:23
I know, but it's a pain either way. The download should be done in a few minutes.

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#83
November 6, 2014 at 19:12:05
It's finished downloading, just have a question about install:

File downloaded:
http://www2.zippyshare.com/v/263148...

Inside file downloaded:
http://www2.zippyshare.com/v/556816...

Do I have to put the entire folder into a certain directory, or run the setup.exe found inside the downloaded file?


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#84
November 6, 2014 at 19:15:51
"or run the setup.exe found inside the downloaded file?"
Yes.

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#85
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#86
November 6, 2014 at 19:26:56
Also, Run SlimDrivers & let me see what it is showing.

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#87
November 6, 2014 at 19:41:02
It may also help to know that I was running the installer on express, instead of custom.

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#88
November 6, 2014 at 20:02:23
"Do I have to put the entire folder into a certain directory"
Try that way, Any name, anywhere you like, a temp directory will be fine.

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#89
November 6, 2014 at 20:06:15
I Use WinZip wizard for installs, I see WinRar has a wizard, did you try that?

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#90
November 6, 2014 at 20:28:56
I used the WinRar wizard, and it put everything into a little file. Since the problem last time looked to be Microsoft C++ Redist 2010 or something, could I just uncheck that in the custom install, and see if the install goes through?

message edited by wauve1


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#91
November 6, 2014 at 20:33:27
Give it a try, I have no idea what is going on.

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#92
November 6, 2014 at 20:34:55
"I have no idea what is going on".

Now I know for sure that my comp has a bad problem, lol.


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#93
November 6, 2014 at 20:37:24
As your dump file pointed at display, have you tried/borrowed another monitor?

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#94
November 6, 2014 at 20:41:30
I could try that I guess. That reminds me of something, I let this friend borrow this monitor a while ago, and it just wouldn't work on his computer. Maybe this monitor is just barely working on this computer, and it has compatibility issues with any other computer besides the one it was built for? It's an HP monitor. I switched out my old monitor for this one because it seemed to have better color, but other than that it worked fine. I don't recall the crashes happening on the old monitor at all.

EDIT: Catalyst install manager wouldn't let me install without the microsoft C++ Redist, anyway :P

message edited by wauve1


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#95
November 7, 2014 at 09:37:34
Somehow I don't really see how the system would recognise a bad monitor but no harm eliminating it from the equation. If the graphics module is dicky then it could easily give an incorrect response to the software. I have a feeling an addon card is looking like the way forward.

Always pop back and let us know the outcome - thanks


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#96
November 7, 2014 at 13:50:37
"EDIT: Catalyst install manager wouldn't let me install without the microsoft C++ Redist, anyway :P"
Ok, install it.

" I have a feeling an addon card is looking like the way forward."
Looks that way Derek.

Borrow one to test. Naturally wauve1, if this is past your skill level, you find someone to help.

message edited by Johnw


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#97
November 7, 2014 at 14:38:12
how to install a video card on a pc
http://is.gd/oEz9TA

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#98
November 7, 2014 at 14:55:29
I couldn't install it(the catalyst update) either way, because the whole point of unchecking it in the install was because it was giving me errors when installing. Anyways, I have no idea about the cost of a new video card plus "labor" price needed to install it, if I can't find a friend who can do it for free.

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#99
November 7, 2014 at 15:27:14
"if I can't find a friend who can do it for free"
Where do you live, within a 20 mile radius.

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#100
November 7, 2014 at 16:07:50
What do you mean? Sorry its been a long day

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#101
November 7, 2014 at 16:09:57
Name of city or town you live in.

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#102
November 7, 2014 at 16:12:08
Prices of cards vary widely but if you are a gamer then you need a reasonable quality card. The process is to push the card in and install its driver (maybe a setting in BIOS too) but I've no idea about labor costs. You eventually plug your monitor into the new socket that is part of the card rather than where it is plugged in at present.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#103
November 8, 2014 at 16:49:08
If you purchase a video card locally in a small computer store, they are more likely to install it for a small fee where a big box store or repair center will have a fixed set of prices to cover all sorts of complicated installs. Let them know that you are pricing the card first and then as how much more would it be to install it. Leave your computer in the car until you confirm the cost (toting it in with you means to them that you are purchasing it either way, coming in without it can mean you are more ready to walk or drive down to the competitor and price it there as well).

You have to be a little bit crazy to keep you from going insane.


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#104
November 15, 2014 at 16:25:51
Thanks for the advice, Fingers. And John, I live in Amarillo, Texas. I
m sorry that i've neglected to respond to you guys, I've just been busy with school, and I admit just being pissed off at not being able to resolve this problem.

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#105
November 15, 2014 at 16:50:55
" Amarillo, Texas"
Thanks, I just googled to see if you have a computer support group near you, couldn't find any. We have at least 50 within a 10 mile radius of where I live.

"I've just been busy with school"
These are great source of help, always geeks etc available, just a matter of getting the word out.


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#106
November 15, 2014 at 17:07:54
If I recall correctly, there's a computer service shop called cat-man-du near me. I think I may just bring it in. Should I have them take a look at the graphics card?

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#107
November 15, 2014 at 17:39:01
Worth mentioning to them that graphics card is high on the list of suspects.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#108
November 16, 2014 at 00:06:15
Be wary, wauve1; some of those hole-in-the-wall 'computer repair' places will charge you a fortune to "fix" a bunch of unrelated problems without asking you. Make sure they look at the graphics problem only.

Have nothing else to add, as this problem has already been well hashed by the resident gurus *wizards *demigods.

~oldie
Not everyone can decipher Klingon script...
chay' ta' SoH tlhe' vam Doch Daq

message edited by OLDISGOOD


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#109
November 17, 2014 at 12:22:20
Thanks for the advice, oldisgood. Before I make arrangements to get this graphics problem looked at, is there any more advice/last minute tests I can run?

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