How do I repair the Device not recognized Error 43?

April 21, 2016 at 18:07:47
Specs: Windows 10
I've tried several waterproof mp3 players. My first one worked wonderfully for a while. When my computer started giving me a "device not recognized" error 43, I just bought a new one. Same problem. Bought another one of a different brand. Same problem. I've read enough web Q & A to drown. I've done all the update drivers, made sure the computer doesn't turn the device off to save power, uninstalled problem drivers, everything. I still can't use any of my players. Is there someone out there, with advanced knowledge who will chat with me while going over everything I've tried? I'm really frustrated. I'm a swimmer and it's really important that I have music to swim to. BTW, I've had this problem since Windows 8. I'm at Windows 10 now.

Thanks!

Debbie


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#1
April 21, 2016 at 18:51:48
"I'm a swimmer and it's really important that I have music to swim to"

What did swimmers do 30-40 years ago, before the invention of MP3 players? Somehow they managed.

You didn't post any info about your system or the MP3 players. Is it an older laptop or desktop PC? Did it originally come with Win8 or did it have an older OS that you replaced with Win8 & then "upgraded" to Win10? The probable cause for your problem is a driver issue.

"I've done all the update drivers"

Explain how you did that. Did you go to the computer manufacturer's website & manually download & install the latest available Win10 drivers? Did you visit the MP3 player manufacturer's website to see what's available? Whatever you do, do NOT use or rely on "driver finder" programs. Most are snake oil & many contain malware.


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#2
April 21, 2016 at 22:11:47
You bring up very valid questions. My laptop came with Windows 7. I would dearly love to go to the MP3 players' website but they are not branded. I did go back to the seller on ebay but their advice was to get a new laptop and they would not direct me to any website and I asked several times. I'm not afraid to pay more for a quality product but, since I've tried two different sellers with two different "brands," I'm a little gun shy. If I could find a product that would work with my computer, then I'd buy it in a second. Problem is, I've seen so many other people having the same problem with different quality brand names, like Sony and Walkman (to name a couple), that I don't have much hope of success with them either. I will go to the Toshiba site and check out the downloads from there. That is one thing I HAVEN'T done. I believe it's a driver problem but it's just a really stubborn issue. Thanks for your suggestions.

BTW, I didn't said I HAD to have music to swim with but that it's important. What's more...it drives me nuts to have something not work. I'm just a little anal.

message edited by fishyshrink


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#3
April 22, 2016 at 03:46:28
Anything you can identify on these images?

https://www.google.com.ph/search?q=...

What is the rating of the manufacturer? IPX8? or any specs how deep it can go for how long?


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Related Solutions

#4
April 22, 2016 at 08:00:29
A longshot but try this. Create a text document on your desktop, then copy and paste the following text into the document -

Set devmgr_show_nonpresent_devices=1
Devmgmt.msc

Now save the text file and rename the extension to .bat
Now double click on the file and when device manager comes up click on View, Show Hidden Devices. You should see all your devices including the MP3 player. Delete all entries for the MP3 player, especially the ones that are lighter in color. These are ghost entries that have become corrupt and can keep the real device from working properly.

Reboot your computer and then plug in your MP3 player and see if it shows up.

message edited by THX 1138


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#5
April 22, 2016 at 14:34:04
This is the device:

ideo ยป MP3 Players
T-03 Swimming Diving Waterproof MP3 Player w/ FM Radio + Earphone - Deep Pink + Orange (8GB)

message edited by fishyshrink


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#6
April 22, 2016 at 22:18:33
Do its specs give any info about port requirements--USB 1.1, 2.0 or 3.0?

Are the players seen when connected to other computers?

In the future you may want to buy them at walmart or some other local supplier rather than ebay. At least you could take them back if they didn't work.


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#7
April 23, 2016 at 02:01:36
Hi Debbie, according to:-

http://www.dx.com/p/t-03-swimming-d...

the Player comes with a User Manual.

Are there any details in the manual relating to driver(s) and if so where to download from?

Some computers have both usb1 and 2 ports.
You need to check which yours are, as if the player is usb 2 it probably will not be recognised if connected to a usb1 port.

Dave - strangely the Player's adverts I checked seem not to specify which USB, however would think it unlikely to be usb3.

THX1138 - would it not be simpler to first try add/remove hardware and delete the player if it shows, then install again?

Good Luck - Keep us posted.

message edited by Mike Newcomb


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#8
April 23, 2016 at 09:31:41
Mike, no because that doesn't always remove the drivers.

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#9
April 23, 2016 at 10:53:11
Thank you to all for your input. The player worked when I first purchased it. It was only a year or so later that the problem cropped up. Rarely, and I do mean rarely, one of them will work for once or maybe twice. None of them came with a manual or any type of instruction. This is so frustrating! I'm going to take my music to my apartment management office and try on their computer. It's not a laptop. I tried on my other laptop but had the same problem with all of the players.

BTW, the players are seen in the device manager as "Unknown USB device. (Device descriptor request failed.)" They're not shown anywhere else on the computer.

message edited by fishyshrink


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#10
April 24, 2016 at 01:14:48
Hi Debbie, both websites I looked at advised a Chinese / English Manual was supplied for the device you described above, see:-:

http://www.dx.com/p/t-03-swimming-d...

http://shop.nohoho.com/product/t-03...

Often these manuals are a single small sheet covered in small print,. that can only be read with the aid of a Magnifier.

Suggest if you are able, approach the suppliers of your devices and ask for copies, as almost certainly some information contained will be most pertinent. Especially (if I understand correctly) you have purchased a number of various players.

However, sometimes dealing with Chinese can be difficult and one needs be patient.
e.g. in the first instance, they suggest downloading a copy, using the instructions on how to do this, which can be found in the manual. :-)

If I had purchased one, if the manual was missing on receipt, l would insist it be supplied or a refund, as the product is not as described. Have just done same for some Laptop Stands purchased using ebay, which were all missing a small vital component..

A further thought, if the player is usb1 *SOMETIMES* a usb2 port will not recognise - which is not supposed to happen.

Normally any device drivers should be installed *BEFORE* a device is FIRST connected. The reason is, if on connecting there is no driver present. the os tries to find one and if successful, although has found an incorrect driver, then 'associates' it to the device. This can cause improper working. Hence THX1138, advising removing ALL entries.

Good Luck - Keep us posted.

message edited by Mike Newcomb


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#11
April 24, 2016 at 13:08:04
Thank you for your wonderful feedback. I have gone to the supplier three times but haven't accomplished anything.

I did take my player to my apartment's computer tower. It did the same thing EXCEPT it gave a different cause. It said my device required more power than was available to the USB port. I came home, tried the fix but no deal. However, I read that unplugging the power from the laptop was another option. It loaded the player but wouldn't open it. So now, I'm trying to figure out how to open it.


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#12
April 24, 2016 at 15:43:06
Ok, the beat goes on. I have been able to get my device on my computer but it still will not open. It's a Roku 3-632 but Roku doesn't list it nor any assistance. It's connected but it's not connected. :|

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#13
April 29, 2016 at 09:18:28
I don't know what I did but I finally got it to accept one of my players long enough for me to load it with everything I wanted. Now I don't care if it works or not. I don't have to connect the mp3 anymore and, if something else starts with the same error, I'll buy a new laptop.

Thanks everyone for all your suggestions.


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