how do i remove a DVD ROM drive from a laptop computer?

Hewlett-packard / Hp prodesk 400 g1 mt
June 3, 2018 at 16:05:43
Specs: Windows 7Home, Intel Core i5-4690 @ 3.GHz/16.0 GB
I have an old 32 bit Toshiba Laptop that seems to be having some drive issues (HDD, or DVD ROM drive;, .. pxe error messages)

I removed the mother board cover and keyboard but can't remove the DVD-ROM drive

(so I can replace it)

any suggestions???

and yes, as far as I can tell I've removed all of the screws ...


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#1
June 3, 2018 at 16:55:19
What is the model number of the laptop?

What is the exact PXE error code or message?

EDIT:
In the meantime make sure the system drive is first in the boot sequence (BIOS).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
June 3, 2018 at 17:02:31
They’re usually in a bay accessed beneath a cover on the base of the laptop?

I’ve not had to remove a keyboard or motherboard assembly to access either a hard drive or dvd unit on any windows based laptop.

As above, what is the exact model of your laptop?


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#3
June 3, 2018 at 18:41:47
If you're getting a pxe boot screen, it means it's trying to boot from the network because it can't can't find a bootable device and is indicative of a bad hard drive.

Why are you trying to remove the DVD drive?

message edited by THX 1138


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#4
June 3, 2018 at 20:47:12
If you’re (still) able to power up and start the boot process, can you access the bios setup area? If so then check what the boot order is set to, and let us know.

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#5
June 4, 2018 at 04:23:55
This is a Toshiba Satellite L455-S5975

I am getting PXE error messages no matter which HDD I have installed in the computer, the original HDD or a new replacement HDD

I can't get the exact error message right now as I have disassembled the unit in an attempt to remove the DVD-ROM optical drive

I have posted the exact verbiage of the PXE error messages on this forum in the past and was told the same thing; bad HDD

I purchased a new HDD and installed it

I am still getting the PXE error messages

I think the BIOS is set to factory default; HDD, optical drive, network

i'm not sure though

so if it isn't the HDD, then what component of the computer talks to the HDD???

maybe that is what is failing

(i have a bad feeling that this old laptop is toast)

....

:)


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#6
June 4, 2018 at 05:25:56
Maybe this video can point you in the right direction on how to remove the CD Drive...

http://www.laptopinventory.com/Lapt...


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#7
June 4, 2018 at 06:21:14
If you can get into BIOS check the boot order, just to ensure that it is not seeking the network drive as mentioned earlier. Bit of a long shot - more likely the HDD has failed.

Not much to do with the DVD drive but presumably you have your own reasons for looking at that.

Always pop back and let us know the outcome - thanks


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#8
June 4, 2018 at 06:37:50
Just installing a new hard drive isn't going to make it work, you still need to install an operating system.

Do you have a Windows CD and are you trying to boot from it?


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#9
June 4, 2018 at 18:48:39
If you're seeing a PXE error, the laptop is attempting to boot from a network drive, so either the HDD is bad or the boot order is configured incorrectly in the BIOS.

"I can't get the exact error message right now as I have disassembled the unit in an attempt to remove the DVD-ROM optical drive"

Why are you removing the DVD drive? Did you google the removal process? https://www.ifixit.com/Guide/Toshib...


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#10
June 4, 2018 at 20:31:02
I asked before and I ditto riider's question, why are you trying to remove the DVD drive. What do you hope to gain by doing this?

message edited by THX 1138


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#11
June 11, 2018 at 04:24:03
Windows 7 is installed on both of the HDDs and loads after the PXE error messages

But I can't access the OS as the password has been changed

the BIOS is set to look at the HDD then optical and network drive last

the DVD-ROM is probably OK

so I will leave it where it is and just reassemble the unit (laptop ) someday and go from there

thanks for your assistance

len


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#12
June 11, 2018 at 07:41:46
OK thanks for letting us know.

Always pop back and let us know the outcome - thanks


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#13
June 11, 2018 at 11:50:21
If needed >

The Toshiba Support site for your Satellite L455-S5975 - https://support.toshiba.com/support... Drivers, Manuals etc.

______________________________________________________________________________

Dell Optiplex 780, intel Core2 Quad 3.0ghz, 16gb Crucial DDR3 Ram, GT710, Windows10 Pro 64bit


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