how do i get my computer to see modem

October 16, 2009 at 11:38:54
Specs: Windows XP
2 modems show up in device manager but will not connect to either. It comes up no dial tone and or no modem. I have a dial tone on my phone. I have tried both places to plug phone in on back of computer(dial-up aol. I am absolutely not computer savvy so I need instructions in dumb blond mode please.

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#1
October 16, 2009 at 13:35:13
If both modems are the same in Device Manager, right click and uninstall BOTH of them, then reboot your Computer. Windows will detect your modem and reinstall drivers.

Re-check in Device Manager.

Be sure your Phone cord is plugged into the port marked "LINE".

There is nothing to learn from someone who already agrees with you.


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#2
October 16, 2009 at 14:50:44
Modems both have different names. I tried the removing both on
the other computer and had to reinstall the whole operating
system afterwards. Now just using it to play cd-roms, no
internet. This is for my daughter who has never been on the
internet and I just gave her this computer. It has XP and worked
great when I gave it to her but she says it says no modem but
under system resources it shows 2 different named ones. Is it ok
to remove them both then? She has 2 phone lines on back and
says she tried them both with same results.

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#3
October 16, 2009 at 14:57:31
Yes, if you have the drivers for that computer. If not I would download the drivers first because you are going to need them to reinstall.

Also, you do not have to reboot XP for it to detect new hardware. You just simply wait 5 seconds and it will do it automatically. If it doesn't then Right click the device manager and chose Scan for New Devices or reboot then.


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Related Solutions

#4
October 16, 2009 at 15:20:05
Where do get drivers downloaded with no internet connection. This problem has to be solved without using the internet. She has no internet.

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#5
October 16, 2009 at 18:17:12
Can't you download any necessary drivers using the computer you're on now?

Are there 2 actual modems in the computer or just one? The '2 phone lines on back' may be the line (for the wall jack) and the second a connection for an optional phone as most modems have both.

If you have one modem then uninstall both from device manager. Then reboot and install drivers, if necessary.

If you have two modems, well, why? For some modems there's software to link the two for faster downloads but otherwise you shouldn't need it. In that case uninstall both from device manager, shut down and open the case and remove one of them. Then reboot and install drivers for the remaining one, if necessary.


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#6
October 17, 2009 at 06:06:46
I cannot download drivers on this computer for her computer because she is too far away plus she knows nothing, I mean, hooking up the mouse was a trail for her. I had that computer open and there is only one modem. I had it online here before I sent it to her. I am so scared to tell her to remove the devices from the device manager and uninstall because I did that with the windows 98 and it never did start back up and say reinstalling modem. It just uninstalled them and that was that. I reinstalled the operating system and the modem was then recognized. Your going to say the modem must have been jarred loose which could have been the case, I do not know. I just do not want to tell her to delete both modems if it will leave her modemless. Thank you, buy the way, for taking the time to help me with this. You are very considerate! God Bless, Kathy

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#7
October 17, 2009 at 12:03:18
With 98, device manager doesn't have an uninstall option. If you choose 'remove' it just removes it from device manager leaving the driver info intact. But on next bootup or even a new hardware search the device will be found and set up as it was previously. With XP if you choose 'uninstall' it removes the driver info and on next bootup or hardware search the drivers will need to be reinstalled.

I'm on the 98 machine right now but I believe XP has a 'remove' option also, which will leave the drivers intact. I'd have her do the 'remove' on both modems, reboot and hope that only one will then show.

But there's a better than even chance that XP will have native support for the modem. So if she has to uninstall it there's a good chance XP will be able to set up the modem without additional drivers.


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#8
October 18, 2009 at 04:10:45
I will have her try thank, thank you! Now I have a new problem
with my computer. I deleted a bunch of files to free up my hard
disk so I could install windows 7 and when I started it back up it
just shows 2 folders--one on each side of computer passing
paper back and forth. Any idea what that means?

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#9
October 18, 2009 at 13:28:54
It's probably trying to find one of the things you deleted. Are they in the recycle bin? If so try booting to safe mode and restoring them. If that works, only use add/remove programs or disk cleanup to get rid of excess stuff.

If it's not in the recycle bin you could try installing 7 as it is by booting from the windows 7 disk.

Or you may want to repost that particular problem in the XP forum and see what they have to say.


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#10
October 18, 2009 at 13:43:51
This is a vista problem. I finally got it to allow me to boot into
bios so i could change it to boot from cd-rom, and I was able to
system restore but when it rebooted, it went to the stupid files
passing again. I am at a loss as to what to do now. It is stuck in
administrator mode too

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#11
October 18, 2009 at 19:27:28
System restore can't restore everything. You probably deleted something it can't restore. The computer might have a restore partition on the hard drive if it was a Dell, HP, Compaq or other major brands. You'd need to consult the manual on how to restore using that. Or, restore disks would work too, if you made a set or they were provided with the initial sale.

But have you tried installing windows 7 by booting from the 7 disk? If it's a full version you shouldn't have any problems. Even if it's an upgrade disk there may be enough of Vista left to qualify.


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#12
October 19, 2009 at 04:30:37
I used the reinstall disks I received with the computer but I will
try the Vista 7 today, I did not know they would not restore all
the info--thanks for letting me know that. thank you, Kathy

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#13
October 19, 2009 at 11:04:40
The reinstall disks that came with the computer should have worked if they were able to reinstall the complete system. It's the system restore from within windows that can't recover everything. But as long as you can get the windows 7 disk to work you should be OK.

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#14
October 19, 2009 at 14:06:02
All night and all day now it is on the:
Do not turn off your pc during this one time setup process
Your pc restarts several times during this set-up process
Messgaes may pop-up on your screen. Ignore these messages
until you are prompted to restart or shut-down your pc.
HP invent-------please wait-------
This is from using the recovery disks not even the Windows 7
yet. Is is supposed to take this long? It will be 24 hours at about
9 o'clock tonight.

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#15
October 19, 2009 at 16:58:27
No, it wouldn't take that long. Should take an hour or so depending on how fast the system is. Something else is going on. Are you seeing any drive activity--is the red LED flashing or do you hear drive noises other than the motor spinning?

Could be a problem with the drive or cd or ram. Might want to start over. Make sure you follow the instructions. I'm not familiar with that particular setup.


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#16
October 19, 2009 at 20:09:21
I have a ton of repair programs so I put in a maintenance one and
it says my partition drive was corrupted and did I want it fixed so
I said yes long scan. So it is hopefully repairing it right now.
Thanks for your input. Night, Kathy with a K

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