How did this happen?

May 17, 2016 at 03:57:08
Specs: Windows 0
My asus Q302L is two months old. I bought it at best buy and really have rarely used it..It is continually booting into the bios. no matter what I try. It is not recognizing the hdd. I am sick about it. Best buy wants $149 just to lookat it. ???

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#1
May 17, 2016 at 04:26:18
Try these settings in the BIOS.
1. Disable secure boot/fast boot - Save
2. Reboot into the BIOS
3. Enable CMS Boot - Save

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#2
May 17, 2016 at 05:21:47
If it's two months old, it should be under warrantee. Instead of taking it to the Geek Squad, take it to the service desk and get a working one.

How To Ask Questions The Smart Way


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#3
May 17, 2016 at 08:09:39
It's that new... take it back, and as per Razor2.3 ask (firmly but politely) for a working computer...; a full replacement...

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#4
May 17, 2016 at 08:14:53
Unfortunately, I tried that and Best Buy told me that because I didn't buy the service plan I have to go back to the manufacturer warranty and back to manufacturer but thank you

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#5
May 17, 2016 at 08:15:37
I'm going to try these settings now

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#6
May 17, 2016 at 08:20:12
Johnw...the option to launch csm is there only it can't be highlighted and enabled ...i only have fastboot and delete boot option

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#7
May 17, 2016 at 08:29:01
I see an option to launch EFI Shell from file system device, but I'm thinking if it's not recognizing the hdd then how would it find the efi shell..

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#8
May 17, 2016 at 09:20:17
Is not the vendor responsible for a defective item - when under warranty; including to repair/replace it - even in the USA? Under UK law the vendor is required to sell goods fit for the purpose for which they are sold and intended...

Best Buy are the agents for the manufacturer/wholesale distributor; and that you haven't a service plan with them in now way disassociates them from dealing with a defective item - which they sold?

I suggest you have a serious chat with the manager - rather than a floor body etc.; and perhaps also contact the local Chamber of Commerce and give them the details... If that doesn't resolve it all for you - perhaps contact your "local" radio/tv station; they usually enjoy local stories like this and Best Buy will certainly not wish to get the adverse publicity...

I know that in SLC (Utah) there is local tv station that often takes up similar tales (gets involved in it on the viewers behalf) - and gets results...

BB are simply passing the buck...


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#9
May 17, 2016 at 10:28:28
Also if you bought the item with a Credit Card, contact them, and tell them you are contesting the payment, because the item is defective.
You will probably have to fill out a form or two, but that should get Best Buys attention.

MIKE

http://www.skeptic.com/

message edited by mmcconaghy


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#10
May 17, 2016 at 13:32:32
"My asus Q302L is two months old"

You're out of luck. BestBuy's standard return/exchange policy is just 15 days...longer if you're an "elite member". Your only recourse would be to contact Asus & request an RMA. Did you at least register the product with Asus after you bought it? Hopefully you have the receipt & other documentation.

http://www.bestbuy.com/site/help-to...

https://cms-am.asus.com/ecp/Rma.htm...

message edited by riider


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#11
May 17, 2016 at 14:05:21
Such restrictive (and I suggest inadequate) terms of sale etc. ought to discourage anyone from buying anything from BB that costs more than few dollars; especially computers etc... Seems they feel arrogant enough to ride roughshod over fair practice; preferring to charge for what ought to be proper warranty and after sales support?

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#12
May 17, 2016 at 16:12:06
"Johnw...the option to launch csm is there only it can't be highlighted and enabled ...i only have fastboot and delete boot option"
Do you have UEFI or Legacy Boot?
If so, try changing.

You know you will have a manual with the comp?
Often it is in the CD that came with the comp.

Uploading photos of what you see in the bios, will help us.

Image Uploader ( I upload to Imgur.com for images & zippyshare for files. Neither need an account ) Give us the links please.
http://www.softpedia.com/get/Intern...
http://zenden.ws/imageuploader_ru
How to use for images.
http://i.imgur.com/mWxzNlv.gif
http://i.imgur.com/ODCCcPf.gif
http://i.imgur.com/zalhLtW.gif
For other files.
http://i.imgur.com/FhtnM6c.gif
http://i.imgur.com/Wg3nZ4G.gif
http://i.imgur.com/txFkgpT.gif


message edited by Johnw


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#13
May 17, 2016 at 21:29:37
As above, I would go back to the credit card company and tell them that the store sold you defective merchandise and is not honoring the warranty. Today in the US the CC companies are charging it back from the stores and then waiting for them to answer the charges. If they do not answer or it is not satisfactory, you get the credit back. They will find it difficult to prove their case.
If you paid cash then you are screwed so you have to demand to talk to the manager. Start out quietly but get loud if needed, they hate a fuss on the selling floor in front of other customers laying their money down so use phrases like 'you are selling junk', 'you do not honor the warranty', 'selling defective merchandise and then not taking it back', 'I will tell all of my friends and family never to shop here', and flavor it with 'Rip Off' occasionally.

You have to be a little bit crazy to keep you from going insane.


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#14
May 19, 2016 at 19:48:00
So are you sure the problem isn't with the hard drive--since the bios isn't seeing it?

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#15
May 20, 2016 at 18:22:46
Hi...thank you all how very nice to know so many willing to assist. .as rider states above bb won't deal with it...i have called asus and have gotten an RMA...I'm just sick over this...from what i understand the manufacturer will never take responsibility...beyond frustrated

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#16
May 20, 2016 at 18:29:52
Yes i paid cash...:( I'm sure it could be the hdd..this actually happened when the power ran out...i don't think I've ever let that happen on any laptop...so after charging it and turning it on...it now only boots to the bios...i have 30 days to send it in....i would love to try another hdd only i haven't removed that sticker that voids the warranty ..ty again

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#17
May 20, 2016 at 22:04:18
The drive will have its own warranty from its manufacturer so if that turns out to be the problem you can RMA it back to them for a new one. Of course it'll be blank and you'll have to procure OS installation disks on your own.

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#18
May 20, 2016 at 22:50:56
Thank you. I'm skeptical to send it in to asus. I guess i have no choice.

message edited by 1sassafrass007


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