Solved How did my LaCie shut down

December 4, 2018 at 10:37:40
Specs: Windows 10
My LaCie (2 T) just .. gave up. It's not even old, bought it in the spring. I have tried all the device manager/disk managment suggestions (doesn't show anywhere), plugged it into another laptop, nothing.
If I plug/remove the cable, there seems to be some life by the sound of it, but it's just .. gone. Can they brake up this easily??

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✔ Best Answer
December 5, 2018 at 09:52:24
Hi T4v4,

a) have you tried a different cable?

b) Am concerned about how you remove the device.
Do your first use the 'Eject ' facility and wait until advised 'safe to remove' before unplugging?

Good Luck- keep us posted.

message edited by Mike Newcomb



#1
December 4, 2018 at 10:53:30
did you drop it?

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#2
December 4, 2018 at 10:58:41
Nope. I did nothing. It worked fine yesterday, today.. it's dead. Connected it to my work Mac and it doesn't appear there either.
Besides, this is a HD that should be able to take a drop :D (this is LaCie Rugged) but no, didn't. I didn't even touch it..

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#3
December 4, 2018 at 11:15:16
If you can get the actual disk drive out from the enclosure, try connecting it to a SATA to USB adapter. You might be able to recover the data off of the drive.

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#4
December 4, 2018 at 11:26:25
It's pretty well encased.. I'd probably have to brake it.
There's still warranty on it, I have to take it to the store.
Can't believe they can just die like that.. without anything happening..

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#5
December 4, 2018 at 12:07:31
What is the “exact” model drive which you have?

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#6
December 4, 2018 at 12:17:27
LaCie Rugged Mini 2 Tt USB3.0

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#7
December 4, 2018 at 12:53:12
This YouTube shows how to open the housing...

https://m.youtube.com/watch?v=D9mgl...

Do you know if the drive is an SSD or conventional mechanical drive?

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#8
December 4, 2018 at 13:45:47
If you return the drive (under warranty) there is every chance that any data on it will be lost; unless "they" open the case, remove the drive and (hopefully) copy data from it to a new drive?

Also anything personal or whatever may become available to whomsoever access the drive...?

Hopefully there is nothing on the drive that you don't safely stored elsewhere; photos are the usual critical item...?


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#9
December 4, 2018 at 17:37:28
Did you try looking for the drive in Windows Disk Management?

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#10
December 4, 2018 at 23:17:31
T4v4: Can't believe they can just die like that.. without anything happening..
Well, it would depend on if they used a rugged controller board, or if they spent all of their money on making the outside case seem rugged, and went with the same cheap controller board you can find in any other external drive.

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#11
December 5, 2018 at 07:59:52
Do you know if the drive is an SSD or conventional mechanical drive?
Nope, and my capabilities to do anything meaningful with any hardware is about 0,68%

The drive contains only downloaded tv-series, nothing personal/embarrasing (well, they are torrents.. but possessing them is not illegal here, just sharing, which I'm not doing with that drive). .
This is just annoying mostly and amazement that things can brake down by themselves.

I did try all the Disk Management/Device Manager stuff, it simply isn't visible anywhere. I plugged it onto other laptops as well - it can't be seen on them either. So it's probably very very dead.

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#12
December 5, 2018 at 09:23:03
Likely it is the built-in controller board which is the interface between the drive and the usb connections... They often fail; but the drive itself is still OK.

As it's under warranty(?) I'd return it for a refund or new replacement?

The specs for model drive you have often will list what drive inside - but one needs to know the exact model as shown on the drive case. These drives come as generic range from La Cie but then have series numbers as it were.

This link shows what each "version" has inside... based on the model number (left column).

https://www.lacie.com/gb/en/product...

I suspect your is a standard hard drive not an SSD.

Either way my money is on the controller board or even the actual usb socket itself having failed. You did try another usb cable too?

Presuming it is the controller or USB socket the drive is very likely OK...


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#13
December 5, 2018 at 09:52:24
✔ Best Answer
Hi T4v4,

a) have you tried a different cable?

b) Am concerned about how you remove the device.
Do your first use the 'Eject ' facility and wait until advised 'safe to remove' before unplugging?

Good Luck- keep us posted.

message edited by Mike Newcomb


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#14
December 5, 2018 at 09:59:57
Damn! Didn't come to think of testing the cable!
Just happen to have another one of these LaCies for work - checked the cable from that and voila! it worked!

So it's the cable.. woo hoo!

Now the qurestion will be if the warranty extends to getting a new cable...? That's something I'll check next week with the shop.

yay! Thanks a bunch!


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#15
December 6, 2018 at 09:51:35
Hi T4v4,

the cable may be a standard usb cable.
See if you can find one with the same ends.

Generally cables fail where they enter the plug as that is where they bend.

Do note the comment concerning using the Eject facility mentioned previously. When applicable using it is much safer than just unplugging a Device.

As a matter of interest, where (City/State) are you based?
I am in London.

Good Luck - Keep us posted.

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#16
December 7, 2018 at 11:45:29
The cable seems to be a C cable. It's on my shopping list for next, just in case.. it's good to have another one.

Not in UK, I'm from Finland :)

Thanks everyone for help!


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#17
December 7, 2018 at 14:26:07
Small World,
my son was in Helsinki earlier this week.

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