Solved How can you remove Norton GoBack

October 28, 2012 at 08:47:39
Specs: Windows XP, Pentium D 3.4GHz / 4GB
We have a Dell Optiplex 745 that unfortunately came with GoBack installed and enabled. It HAS worked fine until recently, now the system will not boot at all to the system drive.

Last weekend GoBack failed, I managed to get it unhooked (I thought) using the ctrl+alt+g boot method. Now it has failed again giving a BS-OD referencing goback2k.sys

How can I COMPLETELY remove this POS software, preferably with OUT having to nuke the system drive? I've seen links on other forums to uninstallers on Symantec's website / ftpsite, none of those links are valid anymore. Symantec "tech support" is worse than useless.


See More: How can you remove Norton GoBack

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✔ Best Answer
October 29, 2012 at 04:04:12
Hi Ashley, have you tried the Norton Removal Tool?

http://searchg.symantec.com/search?...

I have used it in the past. The only problem, it is not selective and removes ALL installed Norton products. e.g. I have Norton Internet Security and Norton Ghost and both were uninstalled, whereas I wanted to keep Ghost. Thus I had to re-install.

Good Luck - Keep us posted.



#1
October 28, 2012 at 09:33:15
Try booting into Windows Safe Mode by continuously tapping F8 at start up.

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#2
October 28, 2012 at 09:53:08
Tried that. System hangs shortly after the goback2k.sys entry scrolls past during the bootup in safe mode.

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#3
October 28, 2012 at 11:34:35
Then try booting to a Live version of Linux. Puppy is small and can see all your files. Runs completely off the boot media.

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Related Solutions

#4
October 28, 2012 at 13:11:02
I have a live CD for Ubuntu 12.0.4 I'll try that after it finishes a hardware scan. Is "Puppy" a Linux app or are you referring to the live CD? I know some of the programs for Linux have names that make little sense :)

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#5
October 28, 2012 at 13:49:30
Puppy is a live version of Linux. Your version should be fine.

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#6
October 28, 2012 at 18:20:24
You might check my # 3 in this old thread:

http://www.computing.net/answers/wi...

and this thread describing accessing the windows drive within an overlay using linux:

http://www.computing.net/answers/ha...


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#7
October 28, 2012 at 19:13:27
Thanks Dave and Othehill. Right now the system is being used with an Ubuntu Live CD. I need to "evict" that user so I can try searching for (and REMOVING) the entries that are trying to start GoBack and the rest of the Symantec crapola. That's assuming that I can see that HDD from Linux. If I CAN'T that means the overlay is still in place. Which means making sure that EVERYTHING important is copied off that drive, somehow, then nuking the box and doing a clean install of everything (EXCEPT Symantec!)
Ok, I CAN see the drives under Ubuntu. That tells me the GoBack partitioning has been removed. Is there any utility that will allow me to edit the windows registry while running a live Linux CD? The user of the system doesn't REALLY want to dual boot, although I'm tempted to do it anyway (evil grin). I just need to check the drive space on the system drive.

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#8
October 29, 2012 at 04:04:12
✔ Best Answer
Hi Ashley, have you tried the Norton Removal Tool?

http://searchg.symantec.com/search?...

I have used it in the past. The only problem, it is not selective and removes ALL installed Norton products. e.g. I have Norton Internet Security and Norton Ghost and both were uninstalled, whereas I wanted to keep Ghost. Thus I had to re-install.

Good Luck - Keep us posted.


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#9
October 31, 2012 at 15:06:29
Can't get into Windows to run it if it's the one I've downloaded. All the data is backed up so this weekend the computer gets a "hand-grenade" treatment! Maybe even a new HDD for a REAL fresh install since it has a pair of 250's and a 500 gig is cheap.

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#10
November 4, 2012 at 18:47:24
Took a combination of things, BUT the system is mostly up and running. Got the Norton MalWare removed and a different AV installed. Strange thing now is the system won't see the secondary HDD in Windows. Bios sees it properly, as does the Live Linux. Tried reinstalling the MoBo drivers and nothing yet.

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#11
November 5, 2012 at 01:16:24
Check in Windows Disk Management to see if the drive shows up there. If so, you may need to take ownership of the files/folders in that drive. See the link below to learn how.

http://support.microsoft.com/kb/308421


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#12
November 11, 2012 at 06:10:42
This one is a different problem from what I started the thread on. So I'll search and if need be start a new thread on the HDD issue. OtheHill, that drive shows NOWHERE in Windoze. It's in the Bios, shows during POST, and Linux sees the drive just fine. The fact that Linux sees the drive tells me that Go-Back has been removed from that drives MBR at least. So the data on the drive CAN be recovered, it's just going to be a PITA.

The original problem in this thread has been solved, so as far as I'm concerned this one can be closed.


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#13
November 11, 2012 at 07:37:19
Did you expand to full screen when checking in Windows Disk Management.

If you can access the drive in question then perhaps the easiest solution is to copy all files to another location.

Check the drive capacity of any drives you do see in Disk Management. If the drive is/was configured as a dynamic drive it will not be assigned a separate drive letter but will be added to another drive. The capacity should tell you if that is happening.


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