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How can I stop the computer from continue to run zeros?

December 31, 2020 at 11:42:16
Specs: Windows 10
types all zeros. Changed keyboard. Did not help at all. it begins when I start to type my pin #. I have changed the keyboard but it continues still.

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#1
December 31, 2020 at 13:20:49
I expect that your pin # is the very first thing you type after you
turn on your computer, so it sounds like the problem begins as
soon as you type anything. Are you able to finish typing in your
pin # and get into your computer?

Is that pin # for Windows? If so, what happens when you start
the computer and press the key to start the BIOS setup program?
(Typically the Del key or the F2 key.) Are you able to get into the
BIOS setup program? Do the zeros show up there, too?

-- Jeff, in Minneaplis


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#2
December 31, 2020 at 13:51:09
When i open the computer often times it will tell me that I have tried to login too much and i am locked out for minute. When I wait and start to enter my pin number or password as soon I type one number or letter. I did get it to open one time, but as soon as I opened a dialog box it begins to to the zeros again.

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#3
December 31, 2020 at 14:41:12
Are you able to get to the desktop to open anything (like wordpad/notepad) to see if the zeros are being typed by themselves?

"Channeling the spirit of jboy..."


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Related Solutions

#4
December 31, 2020 at 18:09:28
Does it stop when you disconnect the keyboard?
Have you tried to start the PC in safe mode?
If you press the zero key, does it stop?
Only happens in Windows? not in BIOS mode?

message edited by sluc


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#5
December 31, 2020 at 18:49:32
As the first steps toward a fix, I suggest turning the computer
off, unplugging it, and removing the battery if it is a laptop.
Disconnect any Ethernet cable, and shut off the power to any
WiFi router or access point that you have. Turn off Bluetooth
devices. Disconnect any printer or other peripheral devices
except your monitor and mouse. Hold down the power button
for ten seconds or so.

Now reinstall the battery if you removed it, and plug it back in.
Start the computer and immediately try to go into the BIOS
setup program. If the zeros are no longer showing up, try
starting Windows in Safe Mode. If you are still OK, try starting
Windows normally.

Pay attention to what happens and tell us exactly what you saw
if anything went wrong.

If everything is still OK, try reconnecting each item that you turned
off, one at a time, restarting the computer between reconnections.

-- Jeff, in Minneapolis

message edited by Jeff Root


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#6
January 1, 2021 at 00:07:59
Assuming you can eventually get it up and running, a malware scan might be helpful too.

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#7
January 1, 2021 at 02:59:40
> a malware scan might be helpful too.

Yes. If you follow the steps I recommended in order,
and the zeros show up when you go into the BIOS
setup program, then the problem is with hardware, but
if the zeros don't return until after you start Windows
normally, then the problem is very likely malware, and
you will need to scan for it.

If the zeros show up during some other step, that will
be... interesting.

-- Jeff, in Minneapolis

message edited by Jeff Root


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