How can I recover data from Toshiba laptop internal HDD?

June 10, 2016 at 22:27:41
Specs: Windows 10
I am attempting to recover data from the hard drive of Toshiba Satellite L830. So far, no luck. I tried using the recovery booting option with the laptop it was installed in which resulted in black screen and a mouse pointer and nothing more. I hit F12 on startup to enter into the boot menu and it didn't even recognise that there was a hard drive installed however on the second attempt of this it did recognise that there was a drive but it made no difference. I removed the drive and using the base of a seagate external hard drive I had lying around that is independently powered and has a SATA connection I was able to view the drive on my PC in "This PC" (This port may in itself be the problem?). When I tried to view it it says, 'E:/ is not accessible - the device is not ready' (using Windows 10 btw). I ran chkdsk E: /f and chkdsk E: /r and it says the type of the file system is RAW. CHKDSK is not available for RAW drives. In device management it says, Volume - (F:) / Layout - Simple / Type - Basic / File System - RAW / Status - Healthy (Primary Partition) / Capacity - 284.1- GB / Free Space - 284.10 GB / % Free - 100%. I have tried using easeUS, DMDE and ZAR data recovery software without any success. I thought I may be onto something with ZAR however it can't see the drive at all even though I can see it in 'This PC'. I tried using gsmart control to view the SMART data with no success and Test Disk 7.0 to analyse the drive but it says Partition: Read error. Then during the quick search it says as (an example) Read error at 557055/0/1 (1ba = 557055) which it says for all sectors and never passes 00%. Any help here would be greatly appreciated as I feel as though I have exhausted my free options. Next step would be buying the correct SATA cable and power cable instead of using the one out of my seagate external however I feel as though since I have been able to do this much it probably isn't an issue with the cables. Then I guess I will have to take it to a professional or figure out how it is they would do it and if the cost of the tech required is less than the cost of paying a professional then perhaps buy what I need and do it myself.

I forgot to mention that after following some troubleshooting tips online I changed the drive letter from E:/ to F:/ which is why you may notice above that I have used both. Sorry for the inconsistency there.

Cheers for any help here,

thisfatcat

message edited by thisfatcat


See More: How can I recover data from Toshiba laptop internal HDD?

Report •


#1
June 11, 2016 at 03:27:51
Slave it to another comp & run this.

Lazesoft Data Recovery Home
http://www.softpedia.com/get/System...
http://www.lazesoft.com/download.html


Report •

#2
June 11, 2016 at 03:31:49
Sorry, but what should I save to another comp?

EDIT: sorry I misread that as save not slave. So If I understand correctly I need to attach the internal drive from the L830 to another PC and then run the data recovery tool on it?

message edited by thisfatcat


Report •

#3
June 11, 2016 at 03:38:22
Slave ( connect ) not Save.

how to slave a laptop hard drive
http://bit.ly/1PlhMW0


Report •

Related Solutions

#4
June 11, 2016 at 03:40:15
"So If I understand correctly I need to attach the internal drive from the L830 to another PC and then run the data recovery tool on it?"
Yep, data recovery is always done that way, otherwise you are overwriting data on the drive.

Report •

#5
June 11, 2016 at 03:44:09
Another way, if you have another drive for the laptop with any operating system on it ( it has to have been installed in the laptop ) You can then slave the faulty drive to that.

Report •

#6
June 11, 2016 at 03:44:25
How important is the data on that drive? If it is of value to you then it is highly advisable to make a bit-by-bit copy of the data to another drive then attempt recovery from that drive.

Recovery programs are all very well but they are not perfect and using them can reduce the chance of subsequently recovering data from the drive.

If the data is really valuable, get a qualified recovery expert to do the work for you. It will be expensive, but is the most reliable option.

This is the reason that people keep independent backups of important data.


Report •

#7
June 11, 2016 at 04:17:29

Report •

#8
June 11, 2016 at 04:19:06
Thanks. I have it connected to my PC through an external case. All of the stuff I mentioned above in my original post is stuff I have done on it with the hard drive removed from the L830 and connected to another PC. Sorry if I wasn't clear on that. I'm not great with this stuff or the terminology that goes with it.

Lazesoft gets stuck "loading disk information" when the drive is slaved and goes non-responsive. However when it is unplugged it quickly jumps to the next step but obviously only my C:/ drive can be seen.


Report •

#9
June 11, 2016 at 04:39:41
The data is not important to me at all. I told a friend that I would have a look and do my best to recover the data to try and spare him the expense of having to have it professionally recovered and so that is what I am doing.

Report •

#10
June 11, 2016 at 05:05:39
If MiniTool can't see the drive, here are other tools.

Autopsy
http://www.softpedia.com/get/Others...
http://www.sleuthkit.org/autopsy/de...

Avira Rescue System
http://www.softpedia.com/get/Antivi...
http://www.avira.com/en/download/pr...
Documentation
User Manual - Avira Rescue System
http://www.avira.com/documents/prod...
HowTo - Avira Rescue System
http://www.avira.com/documents/prod...



Report •

#11
June 11, 2016 at 05:06:00
The same comments apply, perhaps even more so. If the data is important to your friend then you don't want to do anything that destroys the chance of recovering it.

message edited by ijack


Report •

#12
June 11, 2016 at 05:14:47
Ok, so... I figure I will do this next in order to recover the data.

1. http://www.bootmed.com/bootmed/gett...
2. http://www.bootmed.com/bootmed/tuto...


Report •

#13
June 11, 2016 at 05:21:06
You beat me to it, my next post is some Linux choices.

One of the best tools for Windows data recovery is Linux? When all else fails and you desperately need information off your hard drive, Linux is your safest bet. One of the best CD-bootable distributions out there is Knoppix (available for free at www.knoppix.org). Knoppix will allow you to not only possibly recover lost data that Windows simply cannot access, but also potentially fix hard drive errors and partition tables.
What is Damn Small Linux, a.k.a. DSL?
http://www.damnsmalllinux.org/
http://www.damnsmalllinux.org/f/
http://www.damnsmalllinux.org/downl...
http://damnsmalllinux.org/cgi-bin/f...
http://damnsmalllinux.org/cgi-bin/f...
http://damnsmalllinux.org/cgi-bin/f...
http://damnsmalllinux.org/cgi-bin/f...
http://damnsmalllinux.org/cgi-bin/f...
Runs from a CD, USB pendrive or embedded as guest OS.
http://www.knoppix.org/
Ubuntu Linux
http://www.ubuntulinux.org/
Puppy Linux
http://linux.softpedia.com/get/Syst...
http://linux.softpedia.com/progScre...
http://www.puppylinux.com/
http://www.puppylinux.org/home
http://puppylinux.org/downloads
http://puppylinux.org/wiki
http://puppylinux.org/wikka/PuppyLi...
http://www.puppylinuxfaq.org/softwa...

F-Secure Rescue CD
http://www.softpedia.com/get/Antivi...
http://www.f-secure.com/en_EMEA/sec...


Report •

#14
June 11, 2016 at 05:25:18
Thank you both for your help! It's getting late here in AUS and I have been working on this for the better part of the day. I'm going to get back into it tomorrow and see how I go. I don't think that the data is particularly critical so if it sacrificed it won't be a huge loss. I will update on my progress tomorrow.

Again, thanks for the help!


Report •

#15
June 11, 2016 at 05:28:56

Report •

#16
June 11, 2016 at 05:52:07
I agree with what ijack suggests about cloning the hard drive.

Sounds like the drive may be damaged. Try working with testdisk further. Read all the tutorials for testdisk.

Your original post did not provide any background on how this drive became corrupted in the first place. Was power to the drive interrupted while the drive was being written to?


Report •

#17
June 11, 2016 at 18:24:15
I'm here,
http://www.timeanddate.com/worldclo...

What I do know about this drive is that the guy who owns the laptop bought it as a returned item that was then refurbished. He said he started to experience errors such as it flashing between desktop and blue screen but it would eventually come good again. Then it started to drastically slow down until finally he wasn't able to boot any more. This is all I know regarding how it came to be trashed. I can try to get more info out of him and will post once I have.


Report •

#18
June 13, 2016 at 00:02:04
I have tried running test disk again however it froze at about 1/3 of the way through the scan and now it won't perform the quick search any more.

I am about to start researching cloning / making a bit-by-bit copy of the drive. Computing.net is asking me to select the best answer but as I have not resolved my issue yet, I won't be doing so until I have either resolved it or thrown in the towel in utter despair sobbing into my cat's ginger fur.


Report •

#19
June 13, 2016 at 00:06:04
Did you try > MiniTool Power Data Recovery Free Edition

Report •

#20
June 13, 2016 at 03:54:55
"I have tried running test disk again however it froze at about 1/3 of the way through the scan and now it won't perform the quick search any more."

Unfortunately, this may mean that the disk is now so damaged that recovery is next to impossible. The reason to take a bit copy of the disk to another one before you do anything else is twofold.

1. A failing disk is likely to deteriorate further each time it is powered up/accessed.

2. Changes made to the disk being recovered by less than perfect recovery software may corrupt it beyond all chance of retrieval.


Report •

#21
June 13, 2016 at 04:12:29
@Johnw - I did not try minitool as I figured that since the other 3 programs I tried failed that another probably would not succeed and based on ijack's last post I am not going to attempt to try any more recovery tools.

@ijack - Ended up having a pretty busy day and didn't get around to trying to clone the drive but that is what I am going to be doing now provided the drive is not completely ruined.


Report •

#22
July 17, 2016 at 23:33:17
Well, why don’t you give a chance to Stellar Phoenix Software, I suggest you to give a shot to this software once and you’ll be able to resolve your issue very easily.

Good Luck!!!


Report •

Ask Question