HL-DT-ST DVDRAM GH40F DVD drive just died

Gateway desktop Fx-6801
December 24, 2009 at 21:13:25
Specs: Windows 7
PC : Gateway FX6801
OS : Windows 7 / 64 Bit
Hey folks,

A little bit of background information, so you can better help me. A little less than one year ago (so yes, it's still under warranty) I bought a Gateway FX6801 series desktop.

The DVD drive that came in it (listed as "HL-DT-ST DVDRAM GH40F" in the Device Manager) seems to have crapped out on me.

Here's the steps I took to try and resolve the situation :

1) Uninstalled the DVD drive via Device Manager, and rebooted the PC (and yes, it was automatically detected and reinstalled)

2) Deleted the upper & lower filters via the registry (regedit).

3) Tried booting my Ubuntu Live CD to see if the PC would at least recognize that there was bootable media in the drive (and that failed).

4) Checked the boot priority in CMOS
(#1 : CD/DVD. #2) Hard Drive)

After having done all this, I am convinced it's the hardware and not a software issue because I have experienced this type of problem in the past, however booting up Ubuntu's Live CD would always work (thereby proving it wasn't a hardware problem, rather a software [OS] problem). This time it won't even recognize the Ubuntu Live CD.

Now seeing as how it's still under warranty, I can get jerked around by Gateway and have to send in my unit for one simple faulty drive (which is a real pain in the a*s for me) or I can simply replace the drive with another drive.
I'd rather do the latter, quite honestly.

Anyways, I have a few questions :

1) Who is the maker of this horrible drive? I've Googled "HL-DT-ST DVDRAM GH40F" review
but nothing turned up. Then I Googled "HL-DT-ST DVDRAM GH40F" manufacturer and still couldn't get a lock on it. If anybody could shed some light on this, I'd really like to know who is the maker of this crap-tacular product; just for my own information.

2) I'm going to have to replace the drive now and not sure if I should go with an external or internal. Any thoughts on this people? Asides from price (external obviously being the more expensive) can you help list some pro's and con's? I want to make sure I cover all possible angles before investing in a costly purchase.

3) I'll probably buy a Blu-Ray Burner. Here's what I'll be looking for when I make my decision :
- Data Buffer (assuming the higher, the better)
- All Read & Write Speeds
- Data Access Times (assuming the lower, the better)

Should I be looking for any other specs???

See More: HL-DT-ST DVDRAM GH40F DVD drive just died

Report •

December 25, 2009 at 09:55:26
Might be talking out of my hat but as memory serves manufactures register by serial number. Some where there should be a ser# and then it can be traced back.

If you replace the burner yourself with an internal you can void the warranty. But then, sending the machine out and waiting a month for its return makes any warranty questionable.

So if you are comfortable fixing the machine yourself then I would go with the internal.

The only time I would go with an external is if I can use it on multiple machines . So if I have 4 computers and I buy 1 $100.00 item then we are looking at $25.00 per machine.

Well that's just me.

Report •

December 26, 2009 at 04:09:48
Just curious as to how I could track it by serial number. Is there a site you can recommend for me to plug in the serial?

You know, it really chaps my ass how I opted for name brand PC and this is what ends up happening. The funny part of it all is that this is the second time this has happened to me.

5 1/2 years ago (roughly) I bought an HP M1280N Pavilion desktop. The EXACT same thing happened to me. In fact, I think I even posted about it on this very site; although my memory about which site I actually posted on is a bit hazy now. :)

I replaced that drive with a Sony and NEVER had any problems after that. It feels like history is repeating itself, only this time I doubt I'll be upgrading the RAM as this unit has 12 Gigs included.

At least, I'm hoping I don't have to. :)

Report •

December 26, 2009 at 04:47:21
Have you tried running a lenscleaner through it?

As for the maker of the drive itself, I would suspect it was made by some no-name brand second rate factory in China. If you've ever had dealings with chinese manufacturers you would know that they are very good at producing high quality prototype or sample units and once a supply contract is secured, the crappy components make it onto the production line.

OEM system builders don't build their own drives. They outsource and not always to a name-brand supplier. I once had a no-name brand DVD player and it failed within 6 months. ( only had a 90 day warranty) You gets what you pays for.

Goin' Fishin' (Some day)

Report •

Related Solutions

January 3, 2010 at 14:57:45
I currently use eMachines ET1331G-03w which has the same DVD drive. I looked upon the drive itself. Hitachi-LG Data Storage, Inc., Tokyo, Japan, manufactures said drive.

Report •

January 3, 2010 at 15:08:23
I take it Hitachi makes a shi*ty product then. Oh well, c'est la vie, right?

I've purchased a brand new LG BH08LS20 internal blu-ray (off eBay) so I'll be installing that sometime next week. :)

Once I take out that piece of crap DVD player, hopefully I'll be able to get a visual confirmation of who made it (even if it's Hitachi I'll post a confirmation of that).

Report •

Ask Question