Solved HID-Compliant Mouse Missing When Starting Windows 7

December 31, 2016 at 22:22:29
Specs: Windows 7
Hi everyone. I'm using Windows 7. Everytime I turn on the computer, when the computer's desktop appears my mouse can't be used. I try to use the touchpad to go to Device Manager, and there is no HID-compliant mouse driver. But when I plug out the mouse and plugin again the mouse can be used again and that driver is installed. It is so annoying that I have to replug the mouse everytime I use computer.

And I don't know if this involves, but when the desktop appears there's a beep sound. It's the "Deafult Beep" sound effect from Windows.


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✔ Best Answer
January 1, 2017 at 10:08:51
Are you actually shutting down the laptop, or just going in the sleep mode? In the advanced power settings you may have the USB devices set to suspend. I have found that setting to cause the type of intermittent issue you are having.

Set to never suspend USB.



#1
December 31, 2016 at 23:21:27
Is that a USB 3.x port?
Try using USB 2.x port.

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#2
January 1, 2017 at 02:44:01
Could be caused by a driver/resources conflict between two similar devices (ie the touchpad and the mouse).

Try disabling the touchpad in Control Panel >> Mouse.

If that doesn't fix it, try a different mouse. A basic mouse only costs pocket money.

message edited by phil22


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#3
January 1, 2017 at 03:11:26
Thank sluc. I actually did the opposite thing. I have always been using 2.0 port for the mouse. Now I'm using the 3.0 one and it seems to work normally (The reason why I'm not so sure about that it because my mouse (pluged-in 2.0 port) sometimes worked when I start Windows, but mainly it didn't work.

message edited by headhunter


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#4
January 1, 2017 at 03:15:40
For phil22, I was be able to use both mouses when I was using Windows 7 Ultimate. I have just recently setup Windows 7 Professional. And I have another mouse too, but I'm using a gaming mouse and I don't want to use the backup mouse because it will soon get broken (unable to press left/right clicks) if I use it for gaming. Thanks for your help anyways ^^

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#5
January 1, 2017 at 06:31:27
Curious, why did you downgrade the OS from Ultimate to Professional?

Have you installed the drivers/software for your mouse or are you using the generic Windows drivers?


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#6
January 1, 2017 at 07:13:07
I've noticed on these forums that most mouse problems turn out to be the mouse itself.

Always pop back and let us know the outcome - thanks


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#7
January 1, 2017 at 10:08:51
✔ Best Answer
Are you actually shutting down the laptop, or just going in the sleep mode? In the advanced power settings you may have the USB devices set to suspend. I have found that setting to cause the type of intermittent issue you are having.

Set to never suspend USB.


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#8
January 1, 2017 at 21:31:19
- My Windows 7 Ultimate was pretty a mess because I had done so many things that it caused some discomfort experiences. So I decided to format C: and setup a new Windows 7. Unfortunately I only had Windows 7 Ultimate 64-bit and Windows 7 Professional 32-bit. I couldn't install the 64-bit one since my PC only has 2GB RAM. So yeah, that's why I installed the professional one
- I'm using Generic Windows driver
- So I have try to disable the suspend USB thing and restart and it actually worked :)

message edited by headhunter


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#9
January 2, 2017 at 06:40:37
Glad to hear my suggestion worked.

I don't think you needed to roll back to 32 bit professional though.

You may wish to mark this thread as solved.


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