Hewlett Packard smart detection issue

December 23, 2010 at 03:09:19
Specs: Windows XP
All my usb ports stopped functioning whilst I was trying to install a printer with no cd so was using the Hewlett Packard website, and said yes, to " Automatically detect product names/numbers:" Is there a known issue with this facility at their site?

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#1
December 23, 2010 at 05:10:34
The proper way to install a USB printer usually involves FIRST installing any software/drivers from the manufacturer and THEN connecting the printer. From your post I gather you connected the USB printer and then went online to the HP site for drivers.

I suggest you perform a Window restore to a point just prior to this issue. Read the article at the link below to learn how.

http://support.microsoft.com/kb/306084

After you have the computer back working properly then go to the HP site and download any necessary software for your HP printer. Verify the printer can operate under WinXP at that time.

http://support.microsoft.com/kb/306084


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#2
December 23, 2010 at 06:37:46
Many thanks. Yes I was prompted to plug in the printer, so it could be detected. Hence my query as to whether others have had the same problem at their site. The system restore does not work since this. Maybe its a virus. I have gleaned from the net that I could try reenabling the usb's in the bios setup. I am away from home now until the new year, but I will try that. Happy Xmas. Lynne

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#3
December 23, 2010 at 07:19:20
Assuming the USB ports were working when using the HP utility then your easiest method is to use Windows System restore to roll back to a time when all was working.

The BIOS is not going to help with that problem as it is probably a Windows 7 issue.

Why didn't you just download any required software instead of the method you used. You need to determine if your printer is Windows 7 compatible.

Try the link below for that information.

http://h20180.www2.hp.com/apps/Nav?...


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#4
December 24, 2010 at 01:53:01
Hi, ahhhhh, its easy to be wise after the event, and of course it would have been better to have downloaded the software rather than use this hardware detection facilty at the HP site. http://welcome.hp.com/country/uk/en... If there is a known issue with it then its important that others are made aware. As their facility was running I could hear the usb ports dink and undink which made me suspicious and 100% sure that the detection facilty caused the immediate breakdown. My system restore is also not working. I am running xp service pack 2 not windows 7. I have resinstalled the usb drivers, and device manager says "this device is working properly". I have tried a whole range of usb devices and none of them do work or make the system dink. I am at a loss as to how to proceed,

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#5
December 24, 2010 at 04:48:30
Then you could try removing all the USB ports from within Device Manager and then rebooting.

Knowing what hardware we are dealing with would be helpful. Post your system specs.


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#6
January 12, 2011 at 12:30:47
Thanks to all who offered help with this, but now I have given up and instead bought a PCMCIA cardbus that slots into the laptop and effectively creates 2 usb ports. 99 pence on ebay. Job done!

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