Help with my MB

Asus / M3A
December 15, 2008 at 16:05:28
Specs: XP SP3, Phenom/Gskill
I have an Asus M3A motherboard. When I bough this system I got a Powercolor 2600XT for it. I had serious issues with the drivers...only the drivers off the CD would work...I figured it was the video card.

I bought a new video card, Sapphire 4850. Drivers didn't work.

Put in my wife's 8800GTS, worked about 95% of the time.

Bought an Asus 9800GT to replace the 4850. Games are not working so great but everything else is.

I have updated every driver possible. I'm 100% the memory is fine. 550W PSU.

AMD/ATI gave me BS "solutions" about drivers and whatnot. Asus said check the memory...

Before I send it in, I'd like to see if anyone else has some ideas to throw around.


See More: Help with my MB

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#1
December 15, 2008 at 19:37:58
To start with, you need a good power supply. Just saying that you have a 550W means nothing. The amperage specs are what's important, especially on the +12v rail. You haven't provided enough info about your PSU.

And I assume that since you said the memory is 100% good that you tested it with memtest86 or memtest86+? Since you're running a Phenom is it save to assume that you're running DDR2-1066? Have you manually configured the BIOS settings or are you simply running the defaults?

All the cards you mentioned are good ones, but with the exception of the 2600XT, they have reasonably high power requirements. A quick way to check is to see if the card requires an additional 6-pin or 8-pin PCI-e power connector. Cards without the connector draw up to 75W, cards with a single 6-pin connector can draw up to 150W, cards with a single 8-pin connector can draw up to 300W.

As for driver issues, we have no idea how you went about installing them or which version(s) you tried. It's important that the motherboard chipset drivers are up to date & that the old drivers are completely removed before the new card & drivers are installed. You should also run a system cleaner such as CCleaner Slim & a driver cleaner such as Driver Cleaner Pro before you swap the cards & install the new drivers. It's also recommended to temporarily disable the anti-virus program during the driver installation.

Personally, I'm not a fan of the ATI Catalyst Control Center so I always install the "driver only" version...in other words, Option 2:

http://game.amd.com/us-en/drivers_c...

As for the nVidia cards you mentioned, this driver is the latest:

http://www.nvidia.com/object/winxp_...

And here's the AMD chipset drivers:

http://game.amd.com/us-en/drivers_c...



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#2
December 15, 2008 at 20:09:16
BTW, have you ever updated the BIOS on that board? There have been several revisions, many of them dealing with VGA issues:

http://support.asus.com/download/do...


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#3
December 15, 2008 at 21:34:51
If the card works fine with the complete installation of the drivers and associated software on the CD that came with it, there is nothing wrong with it.

"bought a new video card, Sapphire 4850. Drivers didn't work."

If you mean the ones on the CD, did you you use the default complete driver related install? Calatayst requires a .Net Framework version. Check out the newegg site's user reviews for the Sapphire 4850 for possible mentions about your problem.

I'll be installing that same card in a few days.
....

Your main chipset drivers must be loaded in order to make sure Windows has what it needs to support your video and its drivers.

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.
.....

The ATI display drivers are matched to a certain Catalyst version. The display drivers are updated more often than the Catalyst version, so updated display drivers MIGHT work fine with an existing Catalyst version, but they might NOT. You may have problems if you use newer or older display driver versions with an existing version of Catalyst, or visa versa - that is probably a common reason people have problems with Catalyst.

If you want to update drivers, or use different drivers than on the CD, un-install all your video related ATI stuff listed in Add/Remove programs, get the display drivers and the Catalyst version that goes with them from the ATI site - the default top download on the ATI site is an all in one download that has both.

After you have un-installed all your video related ATI stuff in Add/Remove programs, after you reboot, if Windows finds the video chipset while booting and does not find the drivers for it, DO NOT point Windows to where the drivers are at that point - Cancel that, and continue on to the desktop. (The drivers and associated software WILL NOT install properly if you do that - that situtaion is not unique to ATI software - most video software, that is not built into Windows, will not install properly at that point).
Then, whether or not Windows installed video drivers automatically, go to Device Manager and look at the Display Adapters listings - if anything other than VGA something is listed, un-install it (them), but DO NOT reboot the computer.
Then install the drivers and associated software for the card, from the CD, or by using the download(s) you got from the ATI site.
.........

Catalyst requires you install a .Net Framework version in order for it to work properly. The CD that came with the card has a .Net Framework version that is the one required by the Calatyst version that is on the CD, and if your system does not have that version installed, the CD installation will install it.

.Net Framework versions are independant of one another. Installing a higher numbered version does not update or eliminate the need for a lower version. Different programs may require different versions of it - you may have other programs that require other versions than Catalyst is using.

The ATI site does not include a .Net Framework version in the video downloads, but it mentions which .Net Framework version you need in the Release notes or the ReadMe file for the Catalyst version.

If you already have the required .Net Framework version, it is listed in Add/Remove Programs. It is not un-installed when you use the " Un-install ATI software" or similar entry listed there.

If you download individual downloads for more than one component of the ATI software, which you can do instead of downloading the all in one installation one, they MUST be installed in the right order, or you WILL have problems.
See the link to the Installation directions on the same page you get the drivers. (It mentions you needing a .Net Framework version for Catalyst, but the version mentioned my be lower than the version in the Release notes or ReadMe file for the Catalyst version you download.)
.....

If you like, you can use a Control Panel like ATI used to use before Catalyst came out, instead of Catalyst - it does not require a .Net Framework version. ATI does not offer the option of a Control Panel anymore, but third party Omega Radeon drivers come with one.

The Omega Radeon drivers are fully approved of by ATI, but not supported by ATI - support is on the Omega Radeon web site - the drivers download includes a Control Panel that can do all or nearly all the things Catalyst can do.
http://www.omegadrivers.net/

.......

"I'm 100% the memory is fine"

Are you SURE? Have you run a memory test?

Please state which specific ram modules you are using - the ID string or part number on the module(s).

This mboard has one of the oldest AM2+ chipsets and bioses. For all AM2 and AM2+ mboards, the memory controller is built into the cpu and that's what the ram must be primarily compatible with, but
- this older bios may not handle more recently available ram properly with default bios settings.
- some ram does not strictly follow the JEDEC standards most bioses use, and the bios may not auto set settings for it properly.

Make sure the ram timings stated in the bios are the same as those on/for the modules, or slower (higher numbers), and the ram voltage is the same as that on/for the modules.
If they are not right, you will have to tweak the bios settings manually.
......

A common thing that can happen with ram, even ram that worked fine previously, is the ram has, or has developed, a poor connection in it's slot(s).
This usually happens a long time after the ram was installed, but it can happen with new ram, or after moving the computer case from one place to another, and I've had even new modules that needed to have their contacts cleaned.

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...

If you do a ram test, do that AFTER having tried cleaning the contacts and making sure the ram is seated properly - otherwise any errors found may be FALSE.

If you want to try a memory diagnostic utility that takes a lot less time to run a full pass than memtest86 does, this one is pretty good - Microsoft's
Windows Memory Diagnostic:
http://oca.microsoft.com/en/windiag...
It can be toggled to do a standard or a more comprehensive set of tests - use the default 6 test one first - if it passes one pass of that, use the latter one. A few of the tests in the latter set are intentionally slower.


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Related Solutions

#4
December 16, 2008 at 00:03:46
Jam,

Here's my PSU:

http://www.newegg.com/Product/Product.aspx?Item=N82E16817371016

+3.3V@28A,+5V@26A,+12V1@22A,+12V2@22A,
+12V3@25A,-12V@0.5A,+5VSB@2.5A

6-pin connector on the card.

Memtest - Yes
DDR2-1066 - Yes
Manual Bios - Yes

Memory works fine in my wife's computer. My computer does the same with her ram modules installed.

The drivers for the 9800GT were installed after chipset and bios on a clean XP Pro install with .NET2.0 and SP3...no antivirus enabled.

---------------

Tubesandwires,

For the 2600XT, the only drivers that worked were the ones on the CD, updated drivers from the maker didn't even work.

Here's my memory:

http://www.newegg.com/Product/Product.aspx?Item=N82E16820231144

F2-8500CL5D-2GBPK

---------------

On my fresh XP install, everything ran fine with no video drivers, no freezes, no BSoD, no weird visuals...just not accelerated. As soon as I put on the video drivers, thats where the issues happen.


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#5
December 16, 2008 at 06:51:49
Just to clarify...you've flash the BIOS to the latest version available, version 1001?

Several of the BIOS versions in the BIOS history list "fixed the issue that the system freezing when using some certain VGA card", so if you're running an earlier BIOS version, flashing to the latest *may* fix your problems.

You've never actually stated what these problems are other than you have "issues" once you install the driver?


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#6
December 16, 2008 at 10:06:19
I don't recommend you flash the bios with a newer version, unless you find specific info such as in release notes or readme files or descriptions for the bios update (or for updates newer than your mboard is using since newer updates almost always include all previous fixes) that say they will cure a problem you are having, but it appears jam has found indications it would be a good idea to flash the bios in this case.

I recommend you use the bootable Dos floppy method to flash, if available, or use features built into the bios, if available - that's the safest way.
.......

"Here's my memory:"........

G.SKILL 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 1066 (PC2 8500) Dual Channel Kit Desktop Memory - Retail

Timing 5-5-5-15
Voltage 2.0V - 2.1V

Make sure your bios settings for the timings and the ram voltage fit those specs. E.g. it may have the ram voltage set to the standard JEDEC 1.8v .

"F2-8500CL5D-2GBPK"

Search the G.Skil site using: F2-8500CL5D-2GBPK - nothing found
Search using: F2-8500CL5D - 5 "hits"

One mentions F2-8500CL5D-2GBPK
Your mboard model is NOT listed:
http://newgskill.web-bi.net/bbs/vie...

Your mboard model is NOT listed for ANY of their 1066mhz DDR2 ram.

G.Skil often does not have a lot of models listed for their ram. That can indicate merely that they have never tested the ram in your model, or they HAVE and have found it does NOT work properly in your model.

In theory, 1066 DDR2 ram should work in any AM2+ mboard at it's full specs if you have a Phenom cpu installed, and work at 800mhz if you have less than a Phenom cpu installed, in an AM2+ or an AM2 mboard, but in the real world we have heard of some cases where it does not work properly, especially when the manufacturer has NO info about whether it will work in your model for sure.


Other ram manufacturers DO list 1066 ram for your mboard model - for the major makers, that probably indicates it HAS been specifically tested in your mboard model.
E.g. Corsair:
http://www.corsair.com/configurator...
.......

"Memory works fine in my wife's computer. My computer does the same with her ram modules installed."

You're comparing apples to oranges unless the mboards are the same or have the same main chipset. If the ram works fine in both mboards (did you run a ram test when it was in her mboard?), that does prove it works in both, but if it works in one mboard but not the other, that doesn't necessary prove there is anything wrong with the ram - it has to be compatible with both mboards and their bios settings.

1066mhz DDR2 ram only works at it's full speed if a Phenom CPU is installed.
If you do have a Phenom cpu installed, the bios may default to running the 1066 ram at 800mhz - you may need to change that to 1066mhz manually.

We've heard of several cases where the 1066mhz ram works fine in a mboard at 800mhz, but not at 1066mhz (on an AM2+ mboard with a Phenom cpu). Sometimes tweaking bios ram timimg and/or ram voltage settings fixed the problem, sometimes they found no solution but a different maker's 1066mhz ram worked fine, some never got back to us.
....

"For the 2600XT, the only drivers that worked were the ones on the CD, updated drivers from the maker didn't even work."

The vast majority of the video cards I've installed are/were ATI chipset ones.

If the card works fine with the ATI software installed from the CD, it almost always works fine with newer ATI software you get from their web site, if you follow the RIGHT installation procedure. When people have problems, it's usually because they didn't follow the right procedure, or they updated just the display drivers without making sure their existing Catalyst version is one that can be used along with those drivers.

However - there was one instance where the all in one display drivers and Catalyst etc. download did not work, but installing the separate display drivers download, then the separate Catalyst downlod worked fine. They fixed what was wrong with the all in one download in a short time - it worked fine the next time I tried it.

""On my fresh XP install, everything ran fine with no video drivers, no freezes, no BSoD, no weird visuals...just not accelerated. As soon as I put on the video drivers, thats where the issues happen."


AND - I've seen this a few times - if the drivers and software DO install fine, but the problem is after you reboot you have no video after Windows starts to load, or rarely, no video at all, sometimes the problem is the drivers are not detecting your monitor properly, so they don't "know" how to set the video and you get no video.
In that case, the computer's hd led blinks normally like it always does while loading Windows, but you have no video.
That sometimes happens with other maker's video drivers too.
That's easy to fix - press F8 repeatedly while booting, choose Enable VGA mode from the boot choices menu.
That mode loads Windows normally except the video is forced into a basic VGA mode all video cards and mboards support.
When you get to the desktop, load the specific drivers for your monitor model (recommended if your monitor is LCD or Plasma), or load Plug and Play Monitor drivers (some settings you can choose in that mode can cause no display or damage your LCD or Plasma monitor).
Reboot - you will have normal video in Windows.
........

Check your bios setting of an entry
"Intialize video first" or "Primary video" or similar - that must be set to PCI-E, or similar, NOT PCI or similar.
The video will still work in XP (or 2000) if that is set to PCI or similar, but the enhanced features of the PCI-E card's chipset CANNOT work properly after the video card drivers have been installed.
.......

If you get a SEVERE error while installing the actual display drivers, that indicates the Display Adapter(s) in Device Manager is(are) set to something other that VGA something.
(that only happens if you have previously installed ATI display drivers)

If anything other than VGA something is listed, un-install it (them), but DO NOT reboot the computer.
Then install the drivers and associated software for the card, from the CD, or by using the download(s) you got from the ATI site.
.......

When there are two (or more) monitor ports on a card, sometimes a single monitor connected to the card will ONLY produce a proper display if the monitor is plugged into the card's Primary port, NOT the Secondary one. That is not necessarily the same as the Primary adapter Windows detects in the Display Properties in Windows.


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#7
December 16, 2008 at 17:41:00
Jam:

Yes, I have bios 1001. The problems I get are:

Freezing upon starting or ending games.
On boot or desktop, the mouse is stuck in the top left corner and about 2 or 3 inches from the left for about 10 seconds, then restart.
During the session of WoW that actually loaded, I got strange flashes of lines accross the screen.
Also, random freezings.

--------------

Tubesandwires:

That's a lot of info! I'll try to mess with the timings and voltage a bit more when I get home from work tomorrow.

I believe my ram is being defaulted back to 800MHz...the speed on AMD Overdrive shows 400MHz, doubles gives 800MHZ...correct? Should be at 533MHz right?
Timings are 5-5-5-15.....voltage is 2.0V.

I installed everything like I have always done when I build a new computer, this is the 1st time I've ever had problems.

Actually... when I first built this one, I downloaded the latest drivers instead of installing the ones off of the CD. I ended up loading windows 3 or 4 times. It finally worked with the CD drivers. ?????

I'm very frustrated with this setup. I'll try some of these tips and get back tomorrow afternoon.


Thanks guys.


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#8
December 16, 2008 at 21:17:21
hi , first al check the smps supply
that is:
+3.3V@28A,+5V@26A,+12V1@22A,+12V2@22A,
+12V3@25A,-12V@0.5A,+5VSB@2.5A
6-pin connector on the card.
Memtest - Yes
DDR2-1066 - Yes
Manual Bios - Yes
Several of the BIOS versions in the BIOS history list "fixed the issue that the system freezing when using some certain VGA card", so if you're running an earlier BIOS version, flashing to the latest *may* fix your problems.
Several of the BIOS versions in the BIOS history list "fixed the issue that the system freezing when using some certain VGA card", so if you're running an earlier BIOS version, flashing to the latest *may* fix your problems.1066mhz DDR2 ram only works at it's full speed if a Phenom CPU is installed.
If you do have a Phenom cpu installed, the bios may default to running the 1066 ram at 800mhz - you may need to change that to 1066mhz manually.
We've heard of several cases where the 1066mhz ram works fine in a mboard at 800mhz, but not at 1066mhz (on an AM2+ mboard with a Phenom cpu). Sometimes tweaking bios ram timimg and/or ram voltage settings fixed the problem, sometimes they found no solution but a different maker's 1066mhz ram worked fine, some never got back to us.

Your main chipset drivers must be loaded in order to make sure Windows has what it needs to support your video and its drivers.
Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model



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#9
December 17, 2008 at 08:17:49
"..... believe my ram is being defaulted back to 800MHz...the speed on AMD Overdrive shows 400MHz, doubles gives 800MHZ...correct? Should be at 533MHz right?"

Yes, the ram doubles the effective speed at which it runs on the ram itself.
You can use 533mhz ONLY if you have a Phenom cpu installed.

"Timings are 5-5-5-15.....voltage is 2.0V."

That should be fine, but you could try setting it to 2.1v too in this case.

....

"Actually... when I first built this one, I downloaded the latest drivers instead of installing the ones off of the CD. I ended up loading windows 3 or 4 times. It finally worked with the CD drivers. ?????"

Loading the latest video drivers and associated software should work fine IF you do it correctly, and IF you load the main chipset drivers BEFORE you load the video drivers.
As I have said, the mboard maker, Asus in this case, may NOT have the AMD main chipset drivers in the downloads for your model - in that case you must get them from the AMD site, for your chipset (see jam's link).
See my notes about ATI software. Some of that also applies to any brand of video chipset software.

You should have no problems installing ATI video drivers and related software if ATI video drivers and related software have not already been installed.
If ATI video drivers and related software HAVE been installed, you should un-install the existing ATI video related software in Add/Remove Programs, AND make sure Device Manager lists the Display adapters as VGA something BEFORE you attempt to install other ATI video related software.
Catalyst requires you install a .Net Framework version BEFORE you install Catalyst, or the all in one ATI download that includes Catalyst - the CD software default complete installation problably does that automatically - if you use only the drivers from the ATI site, which .Net Framework version you need is stated in the Release notes or the Readme file on the ATI website where you get the video downloads.

I have not installed any NVidia chipset video cards myself.

I have installed only one faily recent NVidia main chipset mboard - using an ATI video chipset card with that was a disaster because of problems with the NVidia main chipset drivers clashing with Catalyst at the time, and there were other problems that may not have been directly related to that.
.....

Why was it you chose to get a M3A?
It's probably the oldest AM2+ model Asus makes.
Because it has two IDE headers?
There are other ways that don't cost a lot you can add support for connecting more than two IDE drives on newer models that have only one IDE header.
E.g. a PCI EIDE (PATA) card can cost only $30, or less, and you can connect up to 4 more IDE drives to it.
.....

I'm assuming, of course, that you haven't done anything dumb, like NOT removing the AC power to the computer/the PS at all times while you are fiddling with components and connections inside your case (the ATX mboard is always powered in some places, even when the computer is not running, as long as the PS is connected to it and the PS is getting live AC), and you made sure the video card was fully seated before you tried to boot the computer, and there was no time when that was not the case (if it wasn't fastened down with a screw, merely connecting a monitor can move the card upwards).
If either of those things were not done right, you may have damaged the circuits connected to the PCI-E X 16 slot, and/or the video card - sometimes the effects of that damage does not show up until after you load the specific drivers for the card.


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#10
December 17, 2008 at 14:36:27
Well, I decided to try different ram slots today.... On the MB I think the 1st 2 (yellow) are A1 and B1 and the 2 black ones are A2 and B2. I have the ram in A1 and B1. I moved the B1 to A2 and got a ton of errors with memtest....A1 and B1 got none though.
I put the ram back in the B1 slot and started up WoW and the game actually played fine for about 30 minutes. That has been the only crash so far today.

EDIT:
Crashed after about 5 seconds of booting up a game.
-------


Also.... I always unplug the AC cable when I open it up....not for the computer's sake, but I don't want to get the s--- shocked out of me. Electricity is generally not my friend.
I'll get the MB out to inspect for damage sometime if I get more freezings.

EDIT:

It turns out that my wife's ram is certified for my motherboard...Still crashes... Time for a new motherboard?


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#11
December 18, 2008 at 08:19:28
It should make no difference which ram slots you use on this mboard, if the ram is 100% compatible - any single or combo of ram modules should not produce any ram errors. The only difference it should make is if you have matched pairs of identical modules meant to run in dual channel mode, you have to have to have matched pairs of identical modules in specific slots in order for them to run in dual channel mode, which is a very very tiny bit more efficient (you won't be able to perceive the difference).
Defective ram slots are extremely rare - I have NEVER encountered one myself - unless they have been damaged by some external event such a power supply failing or a power spike or surge, or a discharge of static electricity (do you have a static electricity buildup problem in the location your computer is in?? E.g. Is there wall to wall carpeting there?), or by something the user did, such as plugging in or unplugging the ram without removing the AC to the PS.

If you have a problem (you get memory errors when you run a test) when the ram is in certain slots but not others, it is a zillion times more likely you don't quite have a module or modules seated right, or the contacts on the module need cleaning.
Try re-seating the ram, and cleaning the contacts, and try again.

On the other hand, I have seen that if the ram is not actually 100% compatible with your mboard chipset, or in the case of recent mboards like this one, not 100% compatible with the memory controller built into the cpu, the ram produces more errors when it is certain slots than it does in others, but it produces errors in all of them - and - sometimes each such module will pass a memory test when it is installed by itself, but you get errors when more than one is installed.

Another thing I've heard of, according to info on the Mushkin web site, is some of the also-ran module makers, which may include G.Skil, and others, rate their ram when only one module is installed to make the ratings appear the best - when you install more than one module, you have to slow down the ram timings a bit (up the numbers), or up the ram voltage a notch, in order to get all the modules working properly. Those also-ran module makers often suggest you do that when more than module is installed because it's caused by built in defects in particular models, yet major brand name ram works fine without you having to tweak anything.
Major module makers such as Kingston, Crucial, Corsair, Mushkin rate their ram when all the ram slots have ram in them, the ram timing ratings may be a bit slower as a result of that, and they usually specifically test the ram in each mboard model they list that lists the particular ram module as compatible (Mushkin says they do) - also-ran module makers may not bother to do that, and just assume it will work fine.

If you get a tiny number of errors from a complete ram test, it's likely it isn't seated properly or the contacts need cleaning (you don't necessary see anything on the contacts).

"It turns out that my wife's ram is certified for my motherboard...Still crashes..."

Check to make sure the timings and ram voltage are correct in the bios when it's installed.
.......

In ANY case, if you are NOT having problems with anything other than (a) game(s), the problem is probably with the game(s), NOT your system.

Games are well known to NOT work properly in all the systems that meet or exceed the minimum system requirements for the game. Their programming tends to have more bugs in it than most software does. Sometimes the game is optimized for and tested mostly on systems with an Intel cpu; sometimes the game is optimized for and tested mostly on systems with an AMD cpu - in some cases the game will not work properly on a system with the other cpu brand, or with certain cpus. You could try looking on the game maker's web site for t-shooting suggestions that mention your specific problem or patches or updates for the game, or on the video chipset maker's web site for t-shooting suggestions that mention your specific problem including possible software switches in the video settings you need to turn off or on for the game (e.g. known issues for the chipset - release notes for the display driver or Catalyst version - ATI often has the specific game name listed somewhere if they got lots of feedback about a problem with a game), but sometimes the only choice you have is to NOT use that particular game.

.....

A side note example.

A friend's son had problems with a game on a recent system I built for his Dad/family and thought it was because he was using the onboard video, despite the fact it's a recent Asus AMD main chipset AM2+ mboard with excellent onboard ATI video, and it had 2gb of ram, and a 6400+ cpu. The same game works fine on a 7 year old system they have that has 512mb of ram and an Intel chipset mboard and Intel cpu.
The son insisted he needed a video card on the newer system, and his Dad thought the system may need more ram, despite me telling them neither of those are likely to cure the problem with the game.

I got them a Sapphire 4850, and a 2 X 1gb kit of ram, same Crucial ram as already installed.
I installed the video card and 1 gb more ram in the system last night (3 gb total; they are using XP Home on both computers).
The son tried the same game - it still has the same problems!


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#12
February 9, 2009 at 21:36:59
Finally got it fixed....

I sent it in to Asus for repair. $20 for shipping and packaging, MB out for about 2 or 3 weeks. They "fixed" it and sent it back...Same problems.

Level 2 tech support said it's my PSU...BS.

I pretty much threw a fit to customer service and they replaced my board.

It works PERFECT now.


Was that so hard Asus?

Grrrr......still a fan of the hardware, just not their tech support.


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#13
February 10, 2009 at 06:50:46
So you're good now.
Thanks for the update.

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