Help Recover 1TB lost data off faulty 2TB WD External HDD

Emachines T5234 desktop
November 24, 2014 at 13:53:17
Specs: Windows 7, 2GB
Good Day,

I have this 2Tb Western Digital desktop external hard drive, which has become faulty and I need some assistance in retrieving the data on it. Here is the situation, firstly the hard drive comes on. light blinks, you can hear a little ticking noise when it comes on, you can feel it vibrating. When I plug it in, you can hear the sound the pc makes when something is connected to it via USB. However that's as far as I can get. Nothing shows up. When I go into device manager you can see the hard drive and that's it connected but I can't access it. I even went as far to open it up and found potential problem. When the hard drive is turned, the platter spins and the head comes onto it but doesn't stay, head goes back and forth from platter into park position. Is there any way to fix this or replace the head. I have almost a 1Tb of data that I would greatly like to retrieve. Is there some place I can order the heads. I can't bring it in to fix it, cause I donot reside in the US and I have also tried some online stores but they keep asking me to send it in and very expensive to fix it. So I figure would better try myself. Any advice offered would be greatly appreciated. Thanks again.


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#1
November 24, 2014 at 14:09:08
Having opened the drive, all bets are off - your data is almost certainly gone unless you pay a specialist recovery service a lot of money. Before you did that there might have been a chance of recovering the data, but not now.

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#2
November 24, 2014 at 14:16:31
Rotating the platter by hand doesn't prove much. The gap between the platter and the head is closely controlled by electronics.

Always pop back and let us know the outcome - thanks


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#3
November 24, 2014 at 15:27:57
Didn't touch anything just observed what was happening, closed it up and still the same as before I opened it up, still believe there is a chance of recovery

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Related Solutions

#4
November 24, 2014 at 15:53:13
I have read on various forums over the years that putting an HD in the fridge for a while can make them temporarily work again. It's mentioned here:
http://www.hirensbootcd.org/200-way...

I can't vouch for any of it.

Always pop back and let us know the outcome - thanks


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#5
November 24, 2014 at 15:55:19
Very looooong shot!

Wrap the drive itself in paper towel; place in a plastic bag (the sort one might use for a sandwich). Seal the bag and place in a fridge (NOT a freezer). Leave it there for about half an hour or so; some suggest as long as an hour...

Remove from fridge; open bag to let it breathe somewhat for say 5mins or so; loosen paper towel and leave about another 5-10mins. Gently blot (pat etc.) the drive housing with the paper towel then remove paper towel completely. This is to remove any possible condensation that may persist when the drive is exposed to the air again.

Connect to your computer (as you would normally) and see if it will spin up and allow access...

If it does immediately start copying files from it to DVD etc. If it does spin up etc. OK - it will likely fail again after a while (when it warms up...); so get as much off as you can. Then repeat the fridge routine again and so on... There will come a moment when it won't revive...

The drive is normally removed from the external housing (or computer) for the fridge trip (usually). I've never tried with a drive in an external drive (usb etc.) enclosure... so can't advise whether or not the fridge routine will work as well if left in the enclosure.


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#6
November 24, 2014 at 23:00:33
You don't have to touch a drive to irreperably damage it. Even smoke particles are larger than the gap between the head and the platter. Any atmospheric contamination will have ruined your disk. Breathing on the disk would ruin it.

If you opened the drive in a clean room then you are OK but most of us don't have access to that sort of technology.


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#7
December 17, 2014 at 03:20:54
I recommend you to try a third party software: http://www.easeus.com/datarecoveryw...

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#8
December 17, 2014 at 11:40:30
I have actually used the freezer technique twice. The first time was an old 60GB Maxtor drive of my own. It had been down for a while and there was really nothing important on it. I only did it to see if it would work. It did and the drive still works now 3 years later go figure. The second time was a clients 500GB Western Digital. I got all the data off of it but it failed again in a few hours. I have spoken to others and have been told this is very hit an miss depending on the actual physical problem with the drive. I did freeze both drives for approximately 4 hours. I have seen a tech. remove the platters from one drive and place in another with success but she had tools most of us don't have handy.

Likely


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