|Hello, I'm Carolyn and new to this forum. I discovered it while frantically searching the internet for any help I could find with the problem I just started having.|
I have a Dell Inspiron 537s desktop computer. I've had it for just over a year (warranty expired 4 days before this problem started and before that, I never had a moment's trouble). Here are some specs on my computer:
-2.8GHz Intel Core 2 Duo E7400 processor
-4GB dual-channel DDR2 SDRAM
-640GB 7200 RPM SATA hard drive
-16X DVD /-RW drive
--Windows 7 Home Premium 64-bit
(I hope the above info will be enough to help someone figure out what is going on with my pc).
Okay, here's what happened...last Wednesday, the screensaver on my computer (just a built-in Windows screensaver) had frozen on the screen. I could not get it to unfreeze and ended up having to do a cold shut down to turn the pc off. I waited five minutes and then turned the computer back on and it immediately took me to a screen where I was asked whether I wanted to Start Windows Normally or Run Start Repair. I chose Start Repair. However, the pc was not able to do a repair and in fact would freeze. Once again, I had to cold shut down. So, the next time I turned it on, I selected the Start Windows Normally option. The pc would try to start windows but freeze at the Windows 7 splash screen. I could not figure out what was going on and after trying to boot in safe mode (could not...pc would freeze after loading a CLASSPNP.SYS file, for some reason), I decided that I was willing to just do a clean reinstall of the OS (all of my data is backed up daily, so I wasn't worried about losing anything and was just tired of trying to figure out what was going on). However, after putting the Windows 7 reinstallation cd into cd drive, the pc would say "Windows is Loading Files" and then take me to a black screen where it would freeze again! I could not boot from the cd drive OR the hard drive! I did get on Google then and discovered that many, many other people had been complaining about this same issue ever since last January (possibly even before) and none of them could find a definitive cure and many have figured it is a Windows 7 issue that Microsoft knows about but is doing nothing to address it. I called Dell and because I am out of warranty, I had to pay them $59.99 for them to talk to me on the phone and try to figure out what was wrong. All of the diagnostics they had me run showed that the HD was in fine working condition and they finally told me that it was probably the Windows OS (that it may have gotten corrupted) on the HD, so I should purchased a new HD, install it and reinstall Windows 7.
So, I bought a brand new HD yesterday, one just like the one I was replacing (exact same model and everything). I removed the old HD and installed the new one, using the same cables that the old HD had used. I turned on the pc and...THE SAME EXACT THING HAPPENED! The cd drive still would not boot and if I took the cd out, I got a "no boot device available" message for hte HD (I know it needs to be formatted, but I was under the impression that that would happen through the Windows OS).
Anyway, today, after many, MANY tears (I cannot afford to just go out and buy a brand new computer and I felt like I had just blown $80 on a new HD for nothing), I started thinking and wondering what would happen if I opened the case and started unplugging things to see what would happen. So, I did that...I opened the case, removed the sticks of ram...nothing changed. So, I put them back in and, after making sure I had the Windows cd in the drive, I then unplugged the HD SATA cable from the motherboard..and, for the first time since this happened, the computer TRIED to boot! The little green line thingy kept going across the screen, as if it was trying to read the cd that was in the drive (the reinstall cd)...but then, it would stop and do nothing. Yet, this was promising to me because it told me, I thought, that it was a HD cable! Yet, I kept testing things...I turned the pc off, unplugged the cd drive and plugged the HD cable back in and, lo and behold, the pc again tried to boot! I then turned the pc off again, plugged both the cd and the HD back into the motherboard and...nothing...I was back as squared one.
So, what I'm trying to say is that it seems like if I have one or the other plugged into the motherboard, the pc will TRY to boot (but cannot seem to finish). But, if both are plugged in, nothing...it freezes at a black screen. Like I said, this just starting happening last week. I had installed no new hardware and no new software! I don't know what to do next! Does anyone have any idea what could be going on?? Do I need a new motherboard? Is it a Bios thing, and if so, what do I need to do to make it work? Please, please forgive me for the long post and for being a newbie who is very naive about things. But, it's so frustrating when yoiu save for a nice new pc and then it works just until the warranty expires and you're left with a problem that you have no idea how to solve.
Thank you so much!!!