Hello .Need help with Win 7 boot up problem!!

Dell Inspiron 537s mini-tower desktop -...
November 5, 2010 at 22:15:13
Specs: Windows 7
Hello, I'm Carolyn and new to this forum. I discovered it while frantically searching the internet for any help I could find with the problem I just started having.

I have a Dell Inspiron 537s desktop computer. I've had it for just over a year (warranty expired 4 days before this problem started and before that, I never had a moment's trouble). Here are some specs on my computer:

-2.8GHz Intel Core 2 Duo E7400 processor
-4GB dual-channel DDR2 SDRAM
-640GB 7200 RPM SATA hard drive
-16X DVD /-RW drive
--Windows 7 Home Premium 64-bit

(I hope the above info will be enough to help someone figure out what is going on with my pc).

Okay, here's what happened...last Wednesday, the screensaver on my computer (just a built-in Windows screensaver) had frozen on the screen. I could not get it to unfreeze and ended up having to do a cold shut down to turn the pc off. I waited five minutes and then turned the computer back on and it immediately took me to a screen where I was asked whether I wanted to Start Windows Normally or Run Start Repair. I chose Start Repair. However, the pc was not able to do a repair and in fact would freeze. Once again, I had to cold shut down. So, the next time I turned it on, I selected the Start Windows Normally option. The pc would try to start windows but freeze at the Windows 7 splash screen. I could not figure out what was going on and after trying to boot in safe mode (could not...pc would freeze after loading a CLASSPNP.SYS file, for some reason), I decided that I was willing to just do a clean reinstall of the OS (all of my data is backed up daily, so I wasn't worried about losing anything and was just tired of trying to figure out what was going on). However, after putting the Windows 7 reinstallation cd into cd drive, the pc would say "Windows is Loading Files" and then take me to a black screen where it would freeze again! I could not boot from the cd drive OR the hard drive! I did get on Google then and discovered that many, many other people had been complaining about this same issue ever since last January (possibly even before) and none of them could find a definitive cure and many have figured it is a Windows 7 issue that Microsoft knows about but is doing nothing to address it. I called Dell and because I am out of warranty, I had to pay them $59.99 for them to talk to me on the phone and try to figure out what was wrong. All of the diagnostics they had me run showed that the HD was in fine working condition and they finally told me that it was probably the Windows OS (that it may have gotten corrupted) on the HD, so I should purchased a new HD, install it and reinstall Windows 7.

So, I bought a brand new HD yesterday, one just like the one I was replacing (exact same model and everything). I removed the old HD and installed the new one, using the same cables that the old HD had used. I turned on the pc and...THE SAME EXACT THING HAPPENED! The cd drive still would not boot and if I took the cd out, I got a "no boot device available" message for hte HD (I know it needs to be formatted, but I was under the impression that that would happen through the Windows OS).

Anyway, today, after many, MANY tears (I cannot afford to just go out and buy a brand new computer and I felt like I had just blown $80 on a new HD for nothing), I started thinking and wondering what would happen if I opened the case and started unplugging things to see what would happen. So, I did that...I opened the case, removed the sticks of ram...nothing changed. So, I put them back in and, after making sure I had the Windows cd in the drive, I then unplugged the HD SATA cable from the motherboard..and, for the first time since this happened, the computer TRIED to boot! The little green line thingy kept going across the screen, as if it was trying to read the cd that was in the drive (the reinstall cd)...but then, it would stop and do nothing. Yet, this was promising to me because it told me, I thought, that it was a HD cable! Yet, I kept testing things...I turned the pc off, unplugged the cd drive and plugged the HD cable back in and, lo and behold, the pc again tried to boot! I then turned the pc off again, plugged both the cd and the HD back into the motherboard and...nothing...I was back as squared one.

So, what I'm trying to say is that it seems like if I have one or the other plugged into the motherboard, the pc will TRY to boot (but cannot seem to finish). But, if both are plugged in, nothing...it freezes at a black screen. Like I said, this just starting happening last week. I had installed no new hardware and no new software! I don't know what to do next! Does anyone have any idea what could be going on?? Do I need a new motherboard? Is it a Bios thing, and if so, what do I need to do to make it work? Please, please forgive me for the long post and for being a newbie who is very naive about things. But, it's so frustrating when yoiu save for a nice new pc and then it works just until the warranty expires and you're left with a problem that you have no idea how to solve.

Thank you so much!!!


See More: Hello .Need help with Win 7 boot up problem!!

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#1
November 6, 2010 at 02:01:12
Hi Carolyn
U have wasted $140 because of dell support. "however, after putting the window 7 reinstallation cd into cd drive, the pc would say windows is loading files" the dvd drive is working perfect but i suspect the problem is RAM, go to http://www.memtest.org/ and download memtest86+ v4.10 "Download-Pre-Complied Bootable ISO(.zip)" extract then use power iso to burn the file and boot from dvd drive to start the memory test (let it run for 1hr).

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#2
November 6, 2010 at 07:23:08
Thank you so much, kuwese! Doing that right now on my laptop and will post back when the test is done! I sure do hope it's something as simple as RAM because that isn't too expensive to replace!!

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#3
November 6, 2010 at 08:59:55
Well, kuwese, I'm back. I ran MemTest for an hour and twelve minutes and got no errors at all. So, I guess it's not a RAM problem.

Do you have any other suggestions for me? Anbody?? Please???


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Related Solutions

#4
November 6, 2010 at 09:18:41
You know, I can't help but wonder....why would the pc read that MemTest cd so easily but won't seem to complete a boot with the Windows reinstall cd? It's all so confusing to me...

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#5
November 6, 2010 at 09:49:07
as i said earlier the dvd drive is working fine, something is wrong (hardware). u have 4gb (2x2gb) or (4x1gb)? Test each ram stick separate with memtest. Also remove un-necessary components (add in cards etc), make sure only cpu, ram, dvd drive, v-card if u have no Onboard video, Hdd, mouse and keyboard are connected to the motherboard

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#6
November 6, 2010 at 10:59:55
kuwese, it's two 2-gb RAM sticks. I don't have any add-in cards on my pc...I haven't added a thing. The only things that are hooked up to my pc right now are the power supply, the usb keyboard, the mouse and the monitor.

I will test the memory separately and see what happens.


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#7
November 6, 2010 at 12:46:10
Sigh. Well, I took each RAM stick out individually and then tested the one left in. Both of them went through two testings and got "Pass 2 Errors 0".

If the entire motherboard were to be replaced, would that solve all issues? Or would that be a waste of money, too?


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#8
November 6, 2010 at 13:08:15
if the motherboard is bad (iam not 100% sure) then another board will solve the problem. Did u try to change hard drive SATA cable? Do u have any os disc? Also check for bad capacitors on the motherboard, look for bulging or leaking.

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#9
November 6, 2010 at 13:16:44
No I did not try to change the cable because I thought it was more than just that (since when the dvd drive is NOT plugged in, Windows does try to boot from the hard drive...just as when the hard drive is NOT plugged in, the dvd drive tries to boot from Windows, too...it's only when they are both plugged into the motherboard that Windows completely freezes on boot and won't even try to boot). I am getting a new cable though later tonight when I get to Radio Shack. As I mentioned in my original post, I have tried to boot from the Windows reinstallation disc but it freezes after the "windows is loading files" screen. I don't really understand what you mean when you say "look for leaking" on the motherboard, but I will check around.

I just don't know. I may end up having to toss this thing and try to save for another computer. I cannot explain how upset I am right now. Thanks for the suggestions.


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#10
November 6, 2010 at 13:25:11
What type of DVD drive is it, IDE or SATA ? It might help to plug it into a different SATA port if it is SATA. By the way, your original post should be used as a model for people asking for help on this forum. I just hope someone here can help you solve your problem. Another point: I don't understand how Dell support could tell you that the HD was in fine working condition, and then suggest that you but a new HD if they thought it was Windows 7 that was the problem.

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#11
November 6, 2010 at 13:47:52
Hi, kx5m2g...

The DVD drive is SATA and the motherboard only has two SATA ports. One has the HD plugged into it and the other has the DVD drive plugged in.

Dell said that the Windows 7 OS is installed on that hard drive and that Windows 7 is "probably" (their word) corrupt so I should buy a new HD and and reinstall a Windows 7 fresh. I'm so pc-stupid, I just listened to them and shelled out money for a new HD and now it seems that there's nothing wrong with the old one.

I hope someone can help, too. Have a good day


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#12
November 6, 2010 at 14:04:20
hey calm down, u don't new computer all u need is new board(not dell board) and another case(approx US $100 both). DELL SUPPORT is CRAP, all they want is money.

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#13
November 6, 2010 at 14:53:30
kuwese, what kind of case do you mean? Do you have suggestions of what to buy? I did find out that the part number for my motherboard is W249R. And I did look around and found no bumps or bulges on the motherboard.

I hate Dell. They told me that you must use Dell parts and quoted $135 for a new motherboard and now you say I can get both a motherboard and a case for about $100. Sheesh!


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#14
November 6, 2010 at 15:29:12
Hi Everyone,

I am having a somewhat similar issue, but not with Dell and I haven't spent any money...yet. I have an older HPd530 desktop. My dad works for HP and I think it was a test computer for his lab back in 2004 (somehow I acquired it when I got my first job out of graduate school in 2005). We replaced the motherboard in it this past summer, added more RAM and did a clean install of Windows 7. It works decent for something of that age.

However, the other night, the lights blinked and now my computer is stuck during boot up. It will not get past the HP Intel screen. I have done the same thing as Carolyn, which was try to boot from the Windows 7 disk, but that is completely not working for me. So then I reseated the memory, but that still has not worked. Should I try something similar to Carolyn? I don't know too much about computers, but lately it seems that I have learned quite a bit.

I was not thinking and did not have my computer plugged in to a UPS. I should have looked into getting one, but didn't get around to it soon enough. Now I am needing my computer for work and realize that a UPS is extremely important.

Any suggestions or help would be appreciated! Have a nice evening!


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#15
November 6, 2010 at 15:30:46
CarolynW

Try to disconnect the hard drive and CD drive completely. Then try booting into the BIOS (setup) screens. The keytroke/s should be on the first start up screens?

The concept here is to determine what component/s may be bad. Once in the BIOS screens see if you have a screen that shows the temperatures and voltages. If you find such a screen, write down the values and post here.

If the computer runs OK in the BIOS screens then you don't have a problem with the motherboard or the memory.

Have you ever used the restore DVD that you are attempting to use before?


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#16
November 6, 2010 at 19:16:01
kariered: Even though you seem to have a problem similar to Carolyn, I would start your own thread-maybe you could put a link to this thread.

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#17
November 6, 2010 at 20:11:01
CarolynW, your post is great, you explained everything right at the beginning.
Did you have a lightning storm or a power outage that brought on this problem?
If you did, you may want to remove an PCI devices that are installed...ethernet card, modem card etc and then see if the PC boots up. They are the first to fail in the event of a power outage.

The moterboard is the last thing I would think of replacing...it almost sounds a bit like the power supply is failing in some way. If you could swap that out it may solve your problem. I think of that because I repair PC's for a living and always run a check on the power supply. I even swap in a new power supply even if the reading looks good.

PC's are real finnicky at the best of times.
Good Luck

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#18
November 7, 2010 at 00:10:28
@Othehill
"if the computer runs ok in the bios screens then you don't have a problem with the motherboard or the memory"
U have already forget this http://www.computing.net/answers/ha...
the system run fine in bios but the board is bad.

@XpUser4Real
"remove an pci devices that are installed" read response #6

@Carolyn
when the board is bad weird things happens.
this motherboard http://m.newegg.com/product/product... and this case http://m.newegg.com/product/product...


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#19
November 7, 2010 at 06:35:32
kuwese

No, I haven't forgotten. I just don't necessarily agree with the conclusions that were drawn. Other than on board hardware like video, USB, firewire, etc. I believe that if a motherboard is stable in the BIOS screens then the core hardware is functional. All the other hardware I just mentioned can be worked around.

#17 above touches on what I was thinking when I suggested looking at the temps & voltages.

The motherboard MIGHT be defective but IMO that has yet to be determined.

The Windows disk is also suspect.


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#20
November 7, 2010 at 06:45:45
CarolynW, I would forget about a new motherboard and box, I would just buy a new PC (real inexpensive anymore) instead of beating an old one into the pavement. Start fresh...

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#21
November 7, 2010 at 06:52:54
Carolyn

You may have addressed this but do you have any memory cards inserted into your card reader? If so, remove them.

Post back with answers to everyone's questions.


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#22
November 7, 2010 at 07:49:34
Good morning, all, and thanks so much for all of the advise and suggestions!!

I thank you all soooo much for taking the time to try and help me figure out my pc's problem and get it back up to working condition again. However, I think I may have to go with the person who said to just forget about the mobo and get a new pc (minus the monitor because this one came with a great 22" HD monitor).

I think I made matters worse between my last post here and coming here this morning to read all of the rest of the replies. I was looking at a Microsoft forum where someone who seemed to have a couple of my same problems suggested that he/she had unplugged their pc, pressed the power button for 30 seconds, and then re-plugged in the pc ...and their pc started working fine again! Well, I thought that it was worth a try...so I tried it. And guess what happened to MY pc??? Not only will it NOT communicate with the monitor now (I know it's not the monitor because after checking to make sure cables on both end were secure, I disconnected it from the pc and connected my old CRT monitor to it...and I know that the old CRT still works....but that did not work with my pc, either), but, also, when I depress the power button now, the fans inside (both the cpu fan and that other fan that is on the mobo..I don't know the names of either of them, sorry) will start turning...stop for five seconds...then start again! I don't know what unplugging and depressing the power button does, but it didn't do for my pc what it did for others. So, because I can't even get the pc and the monitors to see each other, I could not try the idea that was given to unplug both the dvd drive and HD see if I could boot to Bios. I wouldn't know if I could, anyway, since I can't see anything on my monitor screen.

I guess I'll start checking around to see if I can find another pc. I want to make sure I find one that can use these same hard drives that I have (the old one with Windows installed on it and the new one that I just stupidly purchased). Thank goodness I still had my old, outdated, slow-as-hell pc to fall back on right now!

Thanks again, so much, for all of your help!


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#23
November 7, 2010 at 08:03:39
i disagree with XpUser4Real, buying a new pc because the motherboard is bad is waste of MONEY. iam 100% sure cpu, ram, hard drive are working fine all u need is "motherboard and box"

edit: "unplugged and re-plugged" did u reinstall any components? or simply u unplug a power cable.


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#24
November 7, 2010 at 08:05:29
when I depress the power button now, the fans inside (both the cpu fan and that other fan that is on the mobo..I don't know the names of either of them, sorry) will start turning...stop for five seconds...then start again!

Symptoms of a failing power supply.

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#25
November 7, 2010 at 08:11:33
all u need is "motherboard and box"

For a computer repair person or hobbyist that may make sense...but to the normal PC user it is pretty redundant. Just wondering if you grew up with legos? Some people did and others weren't interested...
For an average person to build a computer from scratch is pretty non-existant...much easier to hire someone for the job, which is an extra expense on top of the parts cost. I know if I didn't know how to build a PC from scratch I myself would never attempt it
;-)
I would look into getting another PC and transfering all my files etc to the new one...less head-aches.

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#26
November 7, 2010 at 08:13:51
Okay, kuwese, thanks for those two links. Newegg is where I got my HD from, too...super great service and I got it the very next day with their free shipping. So, perhaps you are right. But, one question about the case....do I NOT need to get a case just like the one I am replacing? The pc I have now is a Dell 537s, which is slimmer than the one in the photo at the link you provided. Does it matter? Would I then just transfer all of the other components of my 537s to the new case after the mobo is installed?

XpUser4Real, the power supply is failing?? Is that just the power cord?


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#27
November 7, 2010 at 08:23:17
Carolyn: If the power supply is failing, it's most likely not the power cord, though you could always try another cord(or another place to plug it in for that matter). It might be a bad motherboard, but I think that it is easier and cheaper to first get another power supply and see if that is the problem. There are some good quality power supplies at newegg.

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#28
November 7, 2010 at 08:24:55
I would swap out the power supply before buying all that other stuff...
pretty soon you will be into more $'s than just replacing the PC.

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#29
November 7, 2010 at 08:40:40
i update my post (response #23)
no u don't need the same dell case, this is because of the new motherboard. Yes the components will fit into a new motherboard and box (cpu, ram, pci cards, v-card, hdd etc)

@XpUser4Real
this person can swap ram, hard drives, she can even install windows. I think she can manage to read some simple instructions.

edit: the pc case i listed (response #18) comes with 300w psu (i know it's cheap) but if u read the review summary #2 from newegg u will see this "power supply still working after 18 months"


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#30
November 7, 2010 at 09:39:03
I agree that this appears to be a power supply issue.

kuwese

Remember that if the OP changes her motherboard there is a possibility the OS may not install again.


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#31
November 7, 2010 at 09:55:46
Oh, geez, OtheHill! So, the license for Windows may not work with a new motherboard??? Crap! Don't they allow for people to maybe have a defective motherboard and need to replace it? So, I could replace the mobo and then have to shell out money for a new copy of Windows 7? That kinda sucks!

XpUser4Real, I think that I could probably follow the instructions easily to move everything to a new case...putting things together has always been a strong suit of mine, LOL, and with my old pc, I installed USB 2.0 ports (it didn't have them), a larger hard drive and a dvd drive (it only had a cdrw drive). So, since kuwese so generously checked and found the links for me to get the new mobo and case, that might be the next best step to take (hey, those two are surely a lot cheaper than the at least $449 I would have to spend to get a new tower...or should I say a refurbished one, since I can't seem to find a brand new one). I'm just concerned now, with what OtheHill said about Windows possibly not installing if I do that.

Thank you for the info about the power supply. I found a refurbished power supply for this pc: http://www.discountelectronics.com/... Maybe I will get that, too, because it would not make sense, to me, to get a new mobo and case and then transfer a failing power supply to it. Seems like I'd just be taking the problem with me!

Can I ask this...do you think that the failing power supply is the reason why my pc will no longer communicate with my monitor?

Thanks, everyone!


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#32
November 7, 2010 at 09:58:15
Seems like I'd just be taking the problem with me!


ditto, and also more expenses

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#33
November 7, 2010 at 10:33:08
Carolyn

Don't continue to just willy nilly buy computer parts that you can't return.

I suggest you buy a new power supply from a retailer like Bestbuy where you can return it if it doesn't solve the problem. Also, your because you have a slimline case a standard ATX power supply may not fit. There are model numbers with suffixes on your existing power supply. Use those to find a suitable replacement.

I wouldn't recommend buying a refurbished PSU. First of all, refurbished just means it was pulled and tested. Secondly, most come from corporate computers which are OEM units with low end PSUs in them to start.

Finally, regarding the copy of Windows that came with your Dell. When you buy a pre-built unit from Dell they supply a limited use version of Windows that is linked to that computer. Microsoft sells those limited licenses to the OEMs at a deep discount. Sometimes the OS will install to a new motherboard, sometimes not. At any rate the legalities state it can't be done. The only legal way to replace the motherboard in your Dell is to get an identical replacement. This usually means buying from Dell at an inflated price.

You can always use an extra hard drive so that purchase is not too bad.

Going back to the PSU (power supply unit) they can partially fail. PSU produce three main voltages. Sometimes they can fail on only one or more of the4m, or only fail partially.

When a computer first boots it uses basic graphics that don't place much demand on the PSU. After Windows starts the Graphics switches to a more demanding mode.

Finally, Dell, along with most OEM builders must compete on price so they need to cut costs wherever possible. The components they use can be substandard.

The CPU, hard drives, and some of the other hardware is the same as you can buy at newegg.com. However, power supplies are usually low end, and sized to barely power the computer the way it shipped. Adding more items can overstress the PSU.

Hope this clarifies the situation for you. Unfortunately, there are no hard and fast methods to test computer components at home. We can only go by past experience and the displayed symptoms.

One last thing to note. Next time you do buy a new computer do NOT buy a slim or compact case. Many items inside are not standard. Upgrade options are limited.

Remember the old consumer addage "you get what you pay for".


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#34
November 7, 2010 at 10:35:38
I suggest you buy a new power supply from a retailer like Bestbuy
I don't think that is a good idea...they have a 15% restocking charge for returns

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#35
November 7, 2010 at 10:48:17
"unplugged and re-plugged" did u reinstall any components?
Do u have win 7 installation disc or restore disc?
U don't need to buy a dell psu (just for testing) u can use any ATX psu (psu can stay outside), u mentioned u have old system can u check the psu label for specs(+3.3v, +5v, +12v)?

Othehill
if it appear the board is bad, do u recommend new system or new board and box?


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#36
November 7, 2010 at 11:03:50
Even if BB charges 15% restocking fee that is better than buying a $50 PSU that you don't need and having to keep it. Of course, if the problem is the PSU then the unit won't be returned.

Carolyn, your other option at this time is to have a shop look at the computer and test with a good PSU.

kuwese

Read the first post again. The computer froze up. It didn't shut down as would be expected with a bad motherboard.


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#37
November 7, 2010 at 11:10:37
better yet, depending on where you are, check craigslist and see if someone can check your power supply...I know down here there are at least 4 so-called repair guys listed and the rate will be much lower than a shop.

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#38
November 7, 2010 at 11:15:46
Othehill, thank you so very much for that very informative post! I will take heed to all of your great advice!!

BTW, I didn't realize that about slim case pcs and now I know to avoid them.

About the motherboard replacement..when I called Dell to ask for the part number, they told me the part number and told me that it would cost $134.99 to purchase it from them. When kuwese told me that I could get a non-Dell mobo elsewhere for much cheaper, I was glad to hear it but being afraid that I might have to buy a new copy of Windows if I buy the cheaper mobo, I figure that the Dell one would be the better choice ($135 as opposed to $60 for a non-Dell mobo PLUS the cost of a new copy of Windows). I will check with Best Buy, although, yes, they do have a restocking fee, if need be, but so does Newegg.com (15%). If I'm going to shell out money to try and make my pc work, I may as well pay for new items instead of refurbished ones that may only work for a short period and then die on me.

Thanks again, to all, for all of your help. This truly is a very helpful place to come with your pc questions!!


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#39
November 7, 2010 at 11:21:59
Othehill, I did call a computer repair tech, but they are so expensive just to diagnose the problem ($65 if I bring it into their shop; $95 if they come to my home). Then, of course, they would charge more to actually fix the problem (if it's fixable).

kuwese, when I did the "unplug, press power button, replug" function, I did not install anything! All I did was that...unplug the power cord, press the power button for 30 seconds and then replug it in. When I pushed the power button, it started with this new problem and the monitor would no longer communicate with the pc.

Also, kuwese, I don't know about Craigslist...if it means some strange person from Craigslist would have to come to my home or I would have to go to their home, I don't think I feel too comfortable about that (unless they actually have a shop of their own or something). I live alone and that idea kinda scares me.


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#40
November 7, 2010 at 11:42:17
Carolyn

XpUser4real is the one that suggested craiglist. IMO that would cost more than a 15% restocking fee.

You need to find a local friend like me. I help out friends with their PC issues as a hobby. I always have spare parts around so it isn't a big deal to try a different PSU.

I still think your problem lies with the PSU. Cost you about $7 or 8 bucks to find out. BBuy has PUSs in the $50 range. I didn't check if they are compatible. Refer back to my comments on that. If the model numbers and power specs are the same then the PSU is compatible. There may be other models that are also compatible too.

If you decide to go the PSU replacement route I suggest you just remove the PSU ahead of time and cart it to the store.


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#41
November 7, 2010 at 13:51:18
"XpUser4real is the one that suggested craiglist. IMO that would cost more than a 15% restocking fee." You betcha, it would!

One more question....my PSU is 250w. Can I replace it with a 300w? Will that do anything bad to the pc? Thanks!

Oh, and in case you need them, here are other specs on my PSU...
--+3.3v & 5v TOTAL COMBINED OUTPUT NOT EXCEED 120W
--24 and 4 PIN MOTHERBOARD PLUGS


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#42
November 7, 2010 at 14:54:21
LOL...you are all funny. I advertise on craigslist as well as some other repair people and their rates vary....BUT I must say that their rates are 1/4 of a shop rate of taking it to so-called PC repair shops. Most of the people have a no charge policy if they can't fix it. Also, most have Power supplies laying around to swap out.
That is just too funny!

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#43
November 7, 2010 at 14:59:48
XpUser4Real, sorry, but after all that has gone down in the national news with Craigslist rapists/killers, you'll have to forgive me if I'm hesitant to just invite a total stranger into my home. I'm not trying to offend you or anyone else...I'm sure you are completely reputable and trustworthy. But, I'm just a very cautious person and, like I said, I live alone.

I'm not going to take the pc to any repair shop, anyway...at least not until after I install a new PSU. If that doesn't fix it, then I'll go from there but my PLAN is, if the new PSU doesn't fix things, to just find another tower and be done with it.


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#44
November 7, 2010 at 15:03:38
That's what I suggested in the first place anyways...why work with something that will keep causing you problems...as far as craigslist, those were people selling sex...no worries, repairs are not like that.

Just because there was an accident on a bridge doesn't mean you have to take another route everytime you drive.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#45
November 7, 2010 at 16:49:58
LOL, okay, Xp!



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#46
November 8, 2010 at 01:12:43
after changing psu, please give us the results.

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#47
December 10, 2010 at 11:52:23
I am soooo sorry I'm just getting back here! I lost my beloved sister and I actually have been traveling back and forth to be with her kids and then helping to pack some things up. Been a trying time.

Let me tell you what happened: Okay, I ended up getting replacement psu from Amazon.com (the company is CensusPC. They sell thru Amazon as well as their own website, but since it was cheaper buying thru Amazon, I bought it that way). Anyway, I installed the new psu and it solved the problem with my pc not recognizing the monitor...now it works just fine.

However, my original problem of not being able to boot past the splash screen or boot into safe mode still exists. STILL, when I try to go into safe mode, I'm stopped at the screen where the drivers are loading and the "CLASSPNP.SYS" file is the last one that loads and then it freezes.

I'm at my wit's end now.


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#48
December 11, 2010 at 01:07:58
Sorry for your loss.

Depends on the shape of your operating system, it can take from 2 minutes to 3 hours or longer for safe mode to come up...let it sit overnight if you have to. If it still doesn't boot then It may be a motherboard problem sorry to say. Most usually it will load. Good luck

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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