Solved Have had viruses removed now Mouse quit working after 5 mins

February 24, 2016 at 07:39:22
Specs: Linux
Cursor hanging,keyboard stuck, windows 7 home premium
Computer stops working after 5 mins. Have had viruses removed @
Microsoft still cursor hangs.

See More: Have had viruses removed now Mouse quit working after 5 mins

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#1
February 24, 2016 at 12:27:30
I note that MS have removed viruses but just the same please download and run these three free programs in the order given:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
Download the free version.
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here so that we can have a degree of confidence that malware is not still present.

EDIT:
Please also let us know the make and model number of your computer. It could be overheating so please collect the temperatures using this program:
http://www.hwinfo.com/

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
February 24, 2016 at 13:16:27
✔ Best Answer
Check your power settings. You may have USB set to sleep or hibernate after 5 minutes. I suggest you NEVER shut down USB and hard drive in the power settings.

Go to Control panel> power options> change plan settings> advanced power settings.


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