Hard Drive Unrecognized By 2 Computers

Hewlett-packard Simplesave portable 500g...
February 22, 2011 at 12:33:54
Specs: Windows 7 and Windows XP
Several hours ago, I was having no problem with my HP SimpleSave 500gb portable hard drive, which I got for Christmas 2010 (just a couple of months ago). It never gave me any issues, until I came home and plugged it into my laptop (Acer Aspire 5735Z with Windows 7) like normal.

For whatever reason, it's no longer showing up in "My Computer" like it normally would, nor is anything coming up when I plug it in. The icon that's normally on the bottom toolbar tray isn't there as well. I checked disc manager, and I can't find my hard drive there either. I used another computer (Dell desktop with Windows XP), and got the same results. With both computers, I tried using different ports and it never made a difference.

The normal status light is still showing as on with the hard drive every time it's plugged in, and if I hold it right up to my ear I can hear a very faint hum that sounds like a disc moving inside of it, and there are never any clicking noises.

Does anyone know what I can do to fix this issue with my hard drive? I have a lot of valuable files on there that I cannot afford to lose.

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February 22, 2011 at 12:47:20
If you are sure you looked at storage management mmc and it is properly connected then two issues remain.

One is the box that converts the drive to usb is bad.

Or the drive is bad.

Swap or move is a way to test.

"The era of big government is over," said Clinton 1996

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February 22, 2011 at 13:20:14
A third possibility - the USB cable is bad.

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February 22, 2011 at 13:27:28
Considering that the status light is working just fine as it should/used to when everything was fine, I don't think it's the USB cable. But just in case, I'll try testing it with a different USB cable when I can find one and see how that goes. Thanks.

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February 22, 2011 at 14:27:40
You're probably right, but it pays to make no assumptions. Test everything that you can - if you're lucky it is just the cable.

If it is something more serious you should at least be able to get it replaced under warranty. I know that doesn't help with lost files, but it's some consolation.

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