Hard drive is not working (platter & head problems)

July 12, 2015 at 18:12:46
Specs: Windows 7
my hdd has a head that is not moving, it stays on the parking lot .. also the platter does not spin well (spins and stops and so ..... ) .. does the freezer method include my problem ?? please that's too important

See More: Hard drive is not working (platter & head problems)

Report •

#1
July 12, 2015 at 21:21:54
Very possibly. Cannot hurt if you do it right.
Seal it in a ziplock bag preferably with one of those silica jell packs for about a half hour. Take it out, remove from bag and try it right away. If it is humid, running the AC in the room will reduce any condensation on the drive which is preferable.
IF it can be read at all, IMMEDIATELY copy all important files off it because it is only a temporary state and it will likely stop again when it warms up.
EVEN if it appears to work after, replace the drive, you cannot trust it again.
ALL important files should be on more than one drive... Back Up, Back Up, Back Up...

You have to be a little bit crazy to keep you from going insane.


Report •

#2
July 12, 2015 at 22:15:40
How were you able to determine one the drive heads is the problem?

It's been awhile since I opened a hard drive but I don't think the heads move independently of one another. They all move together across the surface of their corresponding platter so if one isn't working it's either electrically dead or its read/write tip is damaged.

One thing that worked for me with a dying drive was to physically press down on the top of the drive where the platter spindle was. As long as I applied pressure there it would read and copy to another drive. If I let up it would give read errors. I have no idea why that worked and whether it works for you depends on the specific problem with your drive.


Report •

#3
July 13, 2015 at 00:50:05
I can only think that you have opened the drive. How else would you know that one of the heads isn't moving? If that is the case then your chances of recovering anything from it are, to all intents and purposes, zero.

A specialist data lab could do so, but it would cost a lot of money. If the data is important enough for that then I would urge you not to try any recovery yourself as this will only damage the drive further.


Report •

Related Solutions

#4
July 13, 2015 at 04:54:03
Fingers, thank you .. btw this HDD is not mine, its for a friend and he said that this hdd has been with him for the last 7 years, everything he has in his life is in this hdd
anyway, do you think 1/2 of an hour is enough ? because I read that i shoud put it for 12 to 24 hours

Report •

#5
July 13, 2015 at 05:21:47
A hard drive can only be safely opened in a special "clean room" with special tools and following specific procedures. Otherwise serious damage is likely. There is a lot more to this than would be apparent.

Freezing the drive only works for some specific problems and is always risky.

With data recovery you need to decide early on whether it is worth the cost of professional recovery. Do it yourself methods can damage the drive to the point that professional data recovery becomes much more difficult or impossible. Most data recovery companies have a policy that if no data is recovered there is no charge. That does not apply if the drive has been opened, frozen, etc. They will know.

All files of any importance should have one or backup copies while those of particular importance should have 2 or backup copies. Having no backups is asking for trouble.


Report •

#6
July 13, 2015 at 05:23:11
Daveincaps &ijack,
I opened the drive and it has one platter (the hard drive capacity is 320GB) and only one head and its not moving, also the platter spins, stops, spins, stops .... and so ...
Deveincaps, how do I press on the spindle while it is spinning !? anyway it did not work

Report •

#7
July 13, 2015 at 05:34:59
LMiller7,
what i have done may be risky, but let's talk about freezing the drive, is it gonna work in my case ? because i have 2 problems (1-the head isnt moving, 2-platter spins, stops, spins, stops .... and so)
Is there any chance to work after freezing ?

Report •

#8
July 13, 2015 at 05:51:05
Not every hard drive having problems responds to this treatment, but in some cases it does seem to work. You have to try it to see if it will work which I very much doubt it as you have already opened the HDD case.

i_Xp/Vista/W7User

message edited by XpUser


Report •

#9
July 13, 2015 at 10:06:49
TBH, I think your chances of salvaging data from this drive (without professional help) were always low. it sounds to be too badly damaged. But now that you have opened it you have reduced that low chance to as near zero as makes no difference.

Report •

#10
July 13, 2015 at 11:02:22
Ijack I really know that .. Im here now, so if you have good idea to fix it, write it. Otherwise, stop frustrating me please.

Report •

#11
July 13, 2015 at 11:07:21
If you seriously want the data back from the disk take it a professional data recovery company. Don't mess about with it and cause yet more damage.

Report •

#12
July 13, 2015 at 11:38:31
If i put it in the freezer and nothing worked again, does this make bigger damage?
Because my last chance is the freezer, if it didnt work, im gonna go to pro

Report •

#13
July 13, 2015 at 11:52:07
Every time you try to start the drive you do further damage to it and make the job of recovery harder for a professional.

http://blog.seagate.com/business/fr...


Report •

#14
July 13, 2015 at 14:09:40
Ijack i got that, but does the freezer itself Make more damage?

message edited by Alzaibaq


Report •

#15
July 13, 2015 at 14:30:49
The freezer trick works best with a drive that has bad bearings. If the head/s are not moving then it may be the circuit board.

As ijack has told you but perhaps you don't understand. You most likely have contaminated the innards with dust particles.

The clearance between the platter and head is so small that a dust particle is like a boulder in scale.

I doubt chilling the drive will work.

A 320GB drive has more clearance than a larger drive but the dust is still an issue.

BTW, there may be another set of heads on the other side of the single platter.

Post the brand and full model number for specifics.

If the platter is two sided and nothing shows then it is more likely the circuit board.


Report •

#16
July 13, 2015 at 14:56:35
Aha, alright ..
Thanks everyone, that was really helpful, I Can have this as a lesson for the next times.
:)

Report •

#17
July 13, 2015 at 17:06:55
If you opened the HDD case & exposed the platters & heads to "unclean" air, you have effectively destroyed the drive. As stated by many above, the only way of retrieving any data will be to take to a data recovery specialist, but that will cost a lot of money. Other than that, the chances of retrieving the files on your own are zero.

Report •

#18
July 13, 2015 at 19:55:45
Everything has pretty much been said already.... Except....
Back Up,
Back Up,
Back Up. This is for your friend who has important data without a back up and for all those out there who do not think that this does not pertain to them or they will never come across a drive that simply dies. This is also for those who do not believe that Viruses, Trojans, Malware, and malware causing encrypted file systems, will ever render their files inaccessible. Permanently.

You have to be a little bit crazy to keep you from going insane.


Report •

#19
July 13, 2015 at 20:36:50
When I pressed down on the drive and got it to copy its contents I never opened it up to do that I just pressed down on the top cover of the drive. It was a bad idea to open it up. When I mentioned doing that it wasn't for repair; it was prior to scrapping the drive.

Although, I remember a thread years ago where a woman was having a problem with her drive. I don't remember the details but eventually her kid opened it up and got it running. I don't know what he did and I'm sure it couldn't have lasted very long.


Report •

#20
July 15, 2015 at 00:51:52
you need to find a professional drive repair center to help you.
if you want to retrieve data from the drive, then you need to send the drive to a recovery shop before repairing it.

Report •

#21
July 15, 2015 at 03:58:55
Alright, thank you all

Report •

#22
July 15, 2015 at 07:44:42
There is no harm in reassembling the drive and trying it, IF your friend has no intention of paying for retrieval services. If your friend does intend to pay, then DO NOT try anything more.

Report •

#23
July 15, 2015 at 15:03:13
I've asked a pro today, he told me that he's gonna try. if not fixed, he's gonna take about 15$, and if fixed, he takes 200$-300$.
I'm in Jordan btw and I was surprised because I found a pro easily, I hope he fixes it.
Anyway, thank you :)

Report •

#24
July 15, 2015 at 20:27:42
Never consider using the drive again, even if you get all data off it and it appears to work, never trust it again. Hard drives are not expensive so get a new one now, possibly a second one for a back up drive.

You have to be a little bit crazy to keep you from going insane.


Report •

#25
July 16, 2015 at 09:29:00
Absolutely I am not gonna use it again, I mean my friend.

Report •

#26
July 17, 2015 at 15:26:53
And get into the habit of backing up all mission critical files as soon as they are created.

Report •

Ask Question