Solved hard drive adapted to a multi USB plug?

December 23, 2018 at 08:26:18
Specs: Windows 10
my hard drive only works when i plug it into a specific USB plug and THEN plug it to a laptop. why is this happening??

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✔ Best Answer
December 25, 2018 at 20:55:14
As per the manual, the USB3.0 version does not come with the Y cable because as long as you use it in a modern computer with a USB3.0 port then you do not need it.
The USB2.0 version does/did come with the Y cable and needs it always. In the case of the powered hub, it was not necessary apparently (at least with some hubs).
Since the USB3.0 model uses the USB3.0 Micro Plug to connect to the drive, I do not think you will find a Y plug for use on older computers without USB3.0 ports.
If it was a Desktop you could have used an add-on card and been able to get USB3.0 ports but on a laptop without them the hub is probably the only way to practically make it work without some type of external power supply (if a power jack is even part of the drive).

You have to be a little bit crazy to keep you from going insane.



#1
December 23, 2018 at 10:48:56
Can you explain more clearly?

A usb specific plug needed before you can get the drive to work?

What make and model is the external (usb) drive?


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#2
December 23, 2018 at 13:51:20
Possibly using a USB hub?

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#3
December 23, 2018 at 16:06:05
If it is a full sized hard drive or an early portable external hard drive the USB port may not have enough available amperage, it is limited, especially on older motherboards. To get around this they typically used a USB Y cord with two USB connectors and both need to be plugged in while others use an external power supply.

You have to be a little bit crazy to keep you from going insane.


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#4
December 23, 2018 at 22:35:05
(Im the OP but from a different account.)

something like this : https://bit.ly/2PZdaeK. the hard drive only works when connected to a laptop via pic related.
and it only works on 1 laptop, say laptop 'A'.
i formated my external hard drive (transcend storejet 1TB) from laptop A to try and solve this problem but it still didn't work. the hard drive still only works when connected to laptop A via the multi USB plug (like the pic above)

message edited by blehhhhhhhh


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#5
December 23, 2018 at 22:37:00
YESS a USB hub
i forgot the word xD

message edited by blehhhhhhhh


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#6
December 24, 2018 at 01:12:45
That is an externally powered hub, which is able to provide enough power to run the devices plugged into it.

Your laptop usb outputs may not be able to provide such power.

Also are you using the same cable between device and laptop when using the “stick”?

And does the problem persist with all USB ports on the laptop?

Also if the usb cable is poor quality, it may be attenuating the minimal power from the laptop, whereas the “stick” may have more than the drive requires.

But overall, as per fingers, this sounds like an olde laptop usb power issue.

What make/model is the laptop, and also the external hard drive!


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#7
December 24, 2018 at 06:49:44
Please see link for manual:
https://www.google.com/url?sa=t&rct...
It appears that the drive comes (came) in two versions, the older USB2 model came with a Y plug to get power from two USB ports while the newer model USB3 comes with a straight on USB3 connector. While the USB3 model will plug into a USB2.0 port it will not have enough power going into the drive. Using the powered hub eliminates the problem as well as using it on a USB3 port (Usually color blue internally) if your machine has one. Otherwise continue using the hub which has its own power or finding a Y plug that will also fit the USB3 mini connector on the drive (not going to be easy).

You have to be a little bit crazy to keep you from going insane.


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#8
December 25, 2018 at 06:20:17
As said above, you likely need a USB Y-plug cable. How is it you don't have it? It should have come with the HDD. Here's a pic: https://images-na.ssl-images-amazon...

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#9
December 25, 2018 at 20:55:14
✔ Best Answer
As per the manual, the USB3.0 version does not come with the Y cable because as long as you use it in a modern computer with a USB3.0 port then you do not need it.
The USB2.0 version does/did come with the Y cable and needs it always. In the case of the powered hub, it was not necessary apparently (at least with some hubs).
Since the USB3.0 model uses the USB3.0 Micro Plug to connect to the drive, I do not think you will find a Y plug for use on older computers without USB3.0 ports.
If it was a Desktop you could have used an add-on card and been able to get USB3.0 ports but on a laptop without them the hub is probably the only way to practically make it work without some type of external power supply (if a power jack is even part of the drive).

You have to be a little bit crazy to keep you from going insane.


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