Green vertical lines on display

Asrock 775i65gv motherboard
September 12, 2009 at 08:53:21
Specs: Windows 2000, 128mb
I have just installed windows 2k on my pc build project with asrock motherboard. The PC seems to be functioning well and the OS was successfully installed. However the display doesnt seem quite right. There are green vertical lines and screensavers and wallpaper are very snowy as are photographs, The graphics are poor. Monitor is tested as ok. Could it be that the graphics card is unsuitable for windows 2k. Any ideas?

See More: Green vertical lines on display

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#1
September 12, 2009 at 08:56:30
a few questions :

- have you installed the proper drivers ?
- did the PC work fine until now ?
- have you opened the computer recently ?
- what kind of monitor do you use ?


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#2
September 12, 2009 at 09:02:49
havent installed any drivers for graphics card. Have just done OS installation.
PC is a new build with all new compnents including Mobo case, graphics card.
Pc seems to be working normally and has been since adding all the components.
The monitor is 2 years old LCD and works perfectly on dell pc.

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#3
September 12, 2009 at 09:05:04
can you tell me your graphics card name and model ?

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Related Solutions

#4
September 12, 2009 at 09:34:59
Unfortunately have lost receipt and packaging.BUt visual inspection reveals it is Radeon N625. Also has number FRU P49 P4685.

Other information. There were green lines on bios screen but not on blue setup screens when installing OS.


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#5
September 12, 2009 at 10:05:00
start, run, write MSINFO32, expand components branch, click on "display" item
on the right you`ll see the name of your graphics card
post it back

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#6
September 12, 2009 at 10:21:28
Have clicked components then display and get 'no display information.'

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#7
September 12, 2009 at 10:22:54
Tried device manager and says no driver installed for this device (video controller).

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#8
September 12, 2009 at 10:32:15
go here
when you install it, select "Video" item on the left, then on the right you should see the graphics card name and model
then post it back

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#9
September 12, 2009 at 10:44:16
Cant seem to find model number. Checked 'sound video and game controllers. Do you suggest getting hold of the model of the graphics card in order to get the drivers. I could get it from the retailer who will have a record of the transaction. Can only do that on monday though when retialer is open.
Thanks for input.

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#10
September 12, 2009 at 10:47:55
ok
but can you find the name
it should be first or second in the list
if not select system summary and scroll down
you should find it
ONLY THE NAME
for example "nvidia mx-400"

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#11
September 12, 2009 at 10:56:27
having problems finding the name and model. Have tried system summary, device manager, components etc. I think the only answer is to go back to the retailer. Do you think it just needs a driver to make it function properly?

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#12
September 12, 2009 at 11:37:15
Do you think it just needs a driver to make it function properly?

it`s worth trying
but anyway, you should install the graphics drivers

start , run , write dxdiag
if you have option "yes" or "no", press no
go to display tab
there should be the name of your graphics

sorry for the delay, i was hungry


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#13
September 12, 2009 at 11:51:13
Thanks again. Have tried it . On 'display' tab it just says VGA. There is no info for manufacturer , neither for chip type , neither for DAC type. Im afraid it stubbornly refuses to tell me the model. All i know is that it is radeon.

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#14
September 12, 2009 at 11:56:51
check this out

it`s a screenshot of the display tab


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#15
September 12, 2009 at 12:03:01
I found the tab and it was the right one but unfortunately no manufacterer info. Maybe I should try reseating the card or call the retialer on monday for the model number.

Your help is appreciated.


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#16
September 12, 2009 at 12:06:55
hey
open the computer and locate the graphics card
picture = here

look for the name and the model
write it down


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#17
September 12, 2009 at 12:27:35
only info is the following numbers written on the card:
Radeon n625
FRUP49P485
11549p46832J1PHB38N42N
PN109-92400-00

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#18
September 12, 2009 at 12:34:18
helpful
i`ll find the drivers
but pls be patient

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#19
September 12, 2009 at 12:36:41
click here

download the first one
install it

gone sleeping


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#20
September 12, 2009 at 12:41:46
Have found a driver using the number FRUP49P485 on the Radeon websitend. Downloaded on my acer lappy and copied it to memory stick.

Thanks for help, sleep well.


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#21
September 12, 2009 at 14:20:38
The vertical green lines can probably ONLY be caused by a hardware problem on the computer.

It can be caused by a ram connection problem, but that's not likely unless are experiencing other problems as well.
See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...
.......

Sometimes the video card in a slot merely has a poor connection, but sometimes the card has been damaged.

AGP cards and AGP slots have two staggered levels of contacts on both sides - it's very easy to un-intentionally damage an AGP card, or the AGP circuits for the AGP slot, if you plug in or unplug the card when the PS has live AC power, even when the computer is not running if the mboard and PS is ATX, or if the card has ever not been all the way down in it's slot when the computer was running.

Try removing the AC power to the case, remove the graphics card, clean off the contacts on thecard with at least a tissue or a soft cloth, or better still wipe them with methyl (wood; often it's in gasline anti-freeze) alcohol, or isopropyl (rubbing) alcohol, of a bit of dish detergent in water, dry off the contacts, don't touch the contacts with your fingers after that. Install the card and make sure it's all the way in it's slot, install the screw that holds it down. Some AGP slots have a sliding lock piece on the inner end - if it has that slide it so it locks down the inner end of the card to the slot.
Restore the AC power connection, try the computer.

If the green lines still appear in any mode, the card is damaged, and you should replace it.

OR - in any case - your mboard has onboard video - you could connect your monitor to that instead. The AGP card probably must be removed in order for the onboard video to work.
.......

"only info is the following numbers written on the card:
Radeon n625
FRUP49P485
11549p46832J1PHB38N42N
PN109-92400-00 "

All, or nearly all, cards with ATI video chipsets have a number similar to your PN: 109-92400-00

Search using: 109-92400-00

This is probably your exact video card:
http://www.geeks.com/details.asp?in...

Drivers for 2000
http://support.amd.com/us/gpudownlo...

This is a OLD 1X/2X/4X AGP video chipset card - the Radeon 7000 chipset first came out in about 2000. You could install acard with a much newer video chipset on this particular mboard for starting at not much money. Your mboard supports 8X AGP video chipsets.

However.....

Your power supply must have at least the minimum capacity required to support a system with the graphics card you are using installed, or the max graphics card you might install in the future.
(Onboard video - video built into the mboard - IS NOT A CARD!)
You can go to the video card maker's web site and look up the specs for the model - often under system requirements - the minimum PS wattage, and, more important, the minimum amperage the PS must supply at 12v is stated. If you don't find that, any card with the same video chipset including any letters after the model number has very similar minimum PS requirements.
Some power supplies have more than one +12v amperage rating - they have two - in that case you add the rated max amperages to determine the total +12v amperage rating.

If you need a PS with more capacity, you can usually replace it with any decent standard sized standard ATX PS.

Standard (PS/2) power supply size - 86mm high, 150mm wide, 140mm deep, or 3 3/8" h x 5 7/8" w x 5 1/2" d , or very close to that, though the depth can be more or less for some PSs.

Don't buy an el-cheapo PS.
See response 3 in this:
http://www.computing.net/answers/ha...
........

"Have just done OS installation.
PC is a new build with all new compnents including Mobo case, graphics card."

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.

E.g. Your USB ports have USB 1.1 support when Setup has finished, but the USB 2.0 support for them is not loaded in Windows unless Win 2000 has SP updates installed that supports USB 2.0 (SP4? or later), if it doesn't already have that on the CD, AND until AFTER the main chipset drivers have been loaded .

Also, 2000 can't recognize the full size of hard drives or hard drive partitions > 128gb unless certain SP updates are included on the original CD or have been installed (SP4 or later??).

If your 2000 CD does not have the necessary updates to support recognizing hard drives or hard drive partitions > 128gb , Setup will make hard drive partitions > 128gb no larger than 128gb.
In that case, you can make yourself a bootable "slipstreamed" CD, preferably a CD-R for the best compatibilty, that has the data contents of your orginal CD with the SP updates integrated into it, and use that to install Windows with - instrcutions for how to do that is available on the web.

(Same applies if an XP CD has no SP updates at all included. SP1 or later is required for USB 2.0 and hard drives > 128gb support. )
......

Asrock 775i65gv support
http://www.asrock.com/MB/overview.a...

Excerpts:
Chipset - Northbridge: Intel? 865GV
- Southbridge: Intel? ICH5

- Worldwide patent ASRock A.G.I.8X graphics upgrade slot (AGP8X/4X compatible)
- 3 x PCI slots( PCI 2.2 compliance

2 x SATA 1.5Gb/s connectors
- 2 x ATA100/66 IDE connectors (supports 4 x IDE devices)
- 1 x Floppy connector

Graphics - Integrated Intel? Extreme Graphics 2 in Intel? 865GV chipset

Drivers - if you don't have the CD that came with the mboard to install them from -
http://www.asrock.com/mb/download.a...
Main chipset drivers are NOT listed there.

Intel desktop 865 series main chipset drivers
http://downloadcenter.intel.com/Sea...

Mandatory - download and load the second INF Update Utility

Optional -

- if you want to use the onboard video rather than a graphics card, download and install the Intel Graphics Media Accelerator Driver (similar available in the Asrock downloads for your model, but this may be newer).
The AGP card probably must be removed in order for the onboard video to work.


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#22
September 12, 2009 at 14:31:16
Thanks for input. I will try to clean the card contacts and also try onboard video. Also I have the Asrock cd with drivers for the Mobo.
Cant find radeon drivers on the web though.

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#23
September 12, 2009 at 14:56:13
"Cant find radeon drivers on the web though."

As I found above, if you had determined the card has the Radeon 7000 chipset, the AMD site has the drivers.

ATI merged with AMD a few years back. Radeon 7000 was the very first Radeon chipset, first released in 2000 I believe - all, or nearly all, ATI video chipsets released since then are Radeon chipsets of one sort or another.

As I pointed to above...
Drivers for 2000
http://support.amd.com/us/gpudownlo...
.............

All, or nearly all, cards with ATI video chipsets have a number on the card somewhere similar to your PN: 109-92400-00 .

In most cases the number applies to only one model of one maker's video card.
If you see that try searching with that to find the exact card. If that doesn't help you can find which maker made the card according to the first 3 numbers on the AMD web site in the ATI info.

If any card has a FCC ID: number on it, that definately applies to only one model of one maker's card, and you can use the FCC ID number to look that up here:
https://fjallfoss.fcc.gov/oetcf/eas/reports/GenericSearch.cfm

If you don't find an exact match, try using just the first part of the FCC ID number - that yields you who made the card - then scroll through the listed results to find a close final part of the number which may give you something to search the manufacturer's site with.
........

If the monitor or display is LCD, all LCD displays have a specified "native" or "optimal" resolution they look best set in when set to - other resolutions will not look as good, the most noticable thing being the text on the screen will not look as clear.

Turn on Clear Type in Windows XP or Vista - makes type/fonts on LCD screens look clearer.
http://www.microsoft.com/typography...
......


You set the position of the image and the vertical and horizontal size of the image on the external monitor itself - e.g. by pressing some button to pop up configuration settings, and adjusting settings. Once you have set that for a particular computer's particular video adapter, you usually don't need to fiddle with that again.

If Windows has the monitor set to Default Monitor in Control Panel - Display Properties - Settings, you will have fewer resolution and numbers of colors choices in Windows.
In that case, go to Control Panel - Display Properties - Settings - Advanced - Monitor and change the Driver to Plug and Play Monitor, or use Have Disk and load the specific drivers for the monitor model (recommended and important for LCD monitors) - they're usually on the CD that came with the monitor, or are usually available to download from the monitor manufacturer's web site - Windows is looking for an *.inf file - you may need to change the folder it looks in to find that.

You set the resolution and number of colors in Control Panel -Display Properties - Settings in Win 95 thru XP.
The resolution determines the default size of the icons on the screen and how many will fit on the desktop screen.

There are standard 4:3 ratio resolutions (e.g. 800x600, 1024x768, 1280 x1024) and sometimes wide screen ratio (e.g. 16:9 ratio; 1280x768) resolutions to choose from in Windows.
The monitor display is either the standard 4:3 ratio display (if it is more than about 4 yearsold) or a widescreen ratio display (if it is newer than about 4 years old).

If you choose a standard resolution for a widescreen display, either the display will look stretched horizontally, or there will be black areas right and left.
If you choose a widescreen resolution for a standard display, either the display will look stretched vertically, or there will be black areas top and bottom.


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#24
September 13, 2009 at 03:36:31
Thanks for all your time and trouble. I have removed the Radeon card from the computer and tried it with the onboard graphics. The green lines have gone but the graphics are still not right. Photograpphs are very snowy and the screensaver is also.
Could it be a software issue. Could reinstalling the OS help?
Or if I get the driver for the card do you think it will work?

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#25
September 13, 2009 at 05:53:35
Alleluia, its solved. Installed windows xp and all graphics problems are solved. The display is perfect running XP. Must have been the win2k OS disagreeing with the hardware which is all recent stuff..

Thanks for all help recieved. It was greatly appreciated.


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#26
September 13, 2009 at 06:09:16
glad you sorted it out

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#27
September 13, 2009 at 07:43:48
I'm glad to hear you solved your problem, but you didn't need to load XP to solve it.

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#28
September 13, 2009 at 08:41:21
I agree with Tubes....you didn't have to load XP to solve the problem, but as long as it's working now, I guess that's all that matters.

Hopefully you have more than 128MB of RAM though? XP will be painfully slow with that amount. I personally recommend no less than 512MB for a decent XP eXPerience.


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#29
September 13, 2009 at 08:51:13
i agree with jam less then 512 MB = pain and suffer

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#30
September 13, 2009 at 10:27:19
I have 512 mb ram and will upgrade to 1gb soon. Thanks for help. Am glad to see it working. maybe it could have been solved another way. Perhaps I would have learnt more if I had solved it without the new OS installation. But it was frustrating me a geat deal.

Appreciated


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#31
September 13, 2009 at 11:11:58
"...the graphics are still not right. Photograpphs are very snowy and the screensaver is also. "

You could have solved that by using the info in the latter part of Response 23.
After you have installed the video drivers for the card..
- change the monitor Driver to Plug and Play Monitor if it's set to Default (or unknown), or, better still, load the specific drivers for the monitor (recommended for an LCD monitor - you can choose settings in Plug and Play Monitor mode that can DAMAGE an LCD display!).
- set the resolution such that the text on the screen looks clearest (or if you use a different resolution other than the "native" or "optimal" one, turn on Clear Type), and that fills the screen properly with a non-streched image.
- set the number of colors to the max you can select at that resolution.
.....

To set it up so moving images look the best...

- if you have loaded the specific drivers for the monitor model go to Control Panel - Display Properties - Advanced - Adapter - and set the vertical refresh rate to the highest setting.

- if you have loaded Plug and Play Monitor drivers or if they were already loaded, look up the max vertical refresh rate (xxx Hz) for your specific monitor model, go to Control Panel - Display Properties - Advanced - Adapter - and set the vertical refresh rate to that setting, but NO HIGHER.
.....

Load at least the highest DirectX version your video card chipset supports, or the highest one available. You can get that from the Microsoft web site. However, in this case, XP already has DirectX 9.x, and I doubt the Radeon 7000 chipset supports anything higher than DirectX 8.x. You can install the latest version, but the chipset won't support any features specific to the DirectX versions higher than the chipset supports ( you still have video of some sort, but the fancier features can't enhance it).



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#32
September 13, 2009 at 12:16:18
Thanks. The PC dual boots so I can still try to resolve the win2K issue following your procedure relating to the driver for the Radeon card. I will try the AMD website for ATI drivers as suggested and get them, though the PC is running with on board graphics as I have removed the Radeon card.

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#33
September 13, 2009 at 15:54:33
See response 21 - either load the onboard video drivers from the CD that came with the mboard, or from the Asrock web site, or load the one on the Intel web site, for 2000 - the same ones should work for XP if that's listed for the download. .

For both operating systems, you need to load the main chipset drivers if you haven't already done so, BEFORE you load the onboard video drivers, either from the mboard CD or the Intel web site.


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#34
September 14, 2009 at 03:42:12
Thanks very much for all help.
I have the cd for the Asrock motherboard and will try and install the drivers.

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