Solved Graphics Weirdness in Win 8 after Laptop Dropped

Amd Phenom ii x4 945 / 3 ghz processor
October 26, 2014 at 07:41:32
Specs: Windows 8, 2.4GHz Intel Core I3 2GB Ram
Hi

my son dropped his rucksack containing his laptop (in neoprene protection envelope) and seems to have done something pretty weird to the graphics. I'm still XP-man so I hope this isn't too garbled, but hitting the windows key displays the start menu (?) pretty much perfectly although sometimes there are a few flashing pixels around the word "Start" at the top left of the screen. Also calculator is displayed perfectly and the desktop more or less displays correctly but is yellow. However when displaying the browser (Chrome) it is very distorted - see photos (not sure if I can publish these, if not I'll put up a link to view them or give further description below). I believe this is the same for all applications. Also when using ALT Tab to switch between open applications the application is rendered correctly when activated with ALT Tab but this is distorted when the application is activated.

Initially, after dropping it, things seemed to be rendered visibly in the browser but the color balance was all wrong with a preponderance of pink and now it has become this.

This happening after him dropping it makes me think "hardware issue" but why would the desktop be displayed pretty much perfectly? I wonder if maybe a base graphics memory module is fine (works to display desktop) but something needing more graphics memory goes to another module which is displaced.

Could it be a windows issue?

I'd be grateful for any thoughts/suggestions. I haven't taken it apart yet..

Pavesa


The taskbar is about 75% of the way up the screen


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#1
October 26, 2014 at 07:53:41
Kind find way to post photos, but this link shows them

http://perso.wanadoo.es/andrew.bagl...

I hope this displays..

The Apps screen also displays correctly

message edited by Pavesa


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#2
October 26, 2014 at 10:53:43
✔ Best Answer
It might just be that one of the connectors to the screen has worked loose. There is one at the screen end and one at the motherboard end.

Otherwise with laptops there are not usually plug-in graphics cards and it is unusual for a chip module to fail due to the laptop being dropped. Most modules are soldered in although it is just about possible for a bad joint that has lurked around from new to show up after vibration.

Whatever, it is about certain that you need to look inside the laptop to sort this out as it's most unlikely to be software.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#3
October 26, 2014 at 11:24:46
Hi Derek

thanks for the info and advice. I do think it must be hardware related unless maybe dropping (vibration, say) caused a data error corrupting Windows in some way..


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Related Solutions

#4
October 26, 2014 at 11:38:40
The one thing that perplexes me about this being a hardware issue is why the start screen, calculator and the apps menu would look normal. Surely, if there was a plug partly disconnected, they would look weird too?

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#5
October 26, 2014 at 12:39:41
Yes, I can see where you are coming from. One thing which would be easy to do is Windows System Restore back to a date before the lappy was dropped. It works well and you don't lose your own stuff, only updates and any programs added since. It usually tells you what, if anything, will be affected.

One way (of many) to get to the System Restore screen is to press Windows key + R key then type SystemPropertiesRemote.exe in the Run box that arrives ("exactly" as given) and hit the Enter key. You then open the System Protection tab and hit the System Restore button. You can show more restore points if necessary when you get there.

I still feel that hardware is most likely but I'm quite happy to be proved wrong.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
October 26, 2014 at 13:38:46
Hi

I'll give that a go..

Thanks for the advice, I really appreciate it


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#7
October 27, 2014 at 10:59:35
Try connecting an external monitor to see if it is your integrated screen or something else.

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#8
October 27, 2014 at 11:27:22
Hi

thanks for the suggestion about the external monitor. I connected one and everything displayed fine so it pointed either to an issue with the built in monitor.

Anyway, I took it apart and disconnected and then reconnected the built in monitor connecter inside the laptop and now it works absolutely fine. Seems like a poor connection.

Thanks for all the help, much appreciated.


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#9
October 27, 2014 at 12:48:38
That's good news and thanks for popping back to let us know. If it keeps going for a few days, choose a Best Answer and it will mark this post as solved.

Always pop back and let us know the outcome - thanks


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