Solved Graphics driver disabled, windows stuck in loading forever

Hewlett-packard Elitebook 6930p core 2 d...
October 28, 2012 at 15:20:27
Specs: Windows 7
When trying to update the graphics driver in a HP EliteBook 6930p Energy Star, I was having trouble getting the update to run as it would crash halfway through updating. I was getting frustrated so I thought to delete the driver and just reinstall. However, the moment I did that the screen went small and then turned black.

Here's the place and button I pressed to delete the driver.
http://i50.tinypic.com/aw8apy.png
I am using another computer to show which buttons were pressed so the image does not have the correct information about the graphics card. I do not know the information about the driver as I cannot access the computer at all now.

Thank you!


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✔ Best Answer
October 28, 2012 at 16:53:58
Tricky when you can't even get into Safe Mode.

Were there options on the startup screen for either:
Last Known Good Configuration or a Low resolution startup?

Otherwise, unless anyone else has any brighter ideas, then you need an appropriate HP installation CD to do a repair installation or factory restore (assuming it has a CD/DVD drive). A Live Linux CD can be used to get your important files onto a flash drive.

Always pop back and let us know the outcome - thanks



#1
October 28, 2012 at 15:48:08
From your screenshot it seems what you actually did was Disabled the driver. That's why the screen went black.

Go to the same place in Safe Mode. If the button has changed to Enable then click that to see if you can get back where you started.

Assuming this works I would go to the website for your computer supplier then download and Save an update file from there, rather than using the update facility. How you run the file depends on the supplier so look for their instructions.

Always pop back and let us know the outcome - thanks


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#2
October 28, 2012 at 16:14:11
Hello Derek. The bad thing is, when loading normally, the screen gets stuck on loading forever. And when I attempt to load on Safe Mode, it also gets stuck loading windows up.
I figure the fix once inside windows should be relatively simple, but I am having trouble getting into windows itself to fix this....

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#3
October 28, 2012 at 16:16:01
If it helps any, while loading for safe mode, it stops after it loads
\windows\system32\DRIVER\CLASSPNP.SYS

I just want to be able to load some form of windows and I am sure downloading the driver would fix it?


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Related Solutions

#4
October 28, 2012 at 16:53:58
✔ Best Answer
Tricky when you can't even get into Safe Mode.

Were there options on the startup screen for either:
Last Known Good Configuration or a Low resolution startup?

Otherwise, unless anyone else has any brighter ideas, then you need an appropriate HP installation CD to do a repair installation or factory restore (assuming it has a CD/DVD drive). A Live Linux CD can be used to get your important files onto a flash drive.

Always pop back and let us know the outcome - thanks


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#5
October 28, 2012 at 17:18:46
Found this general statement on a website - worth a shot I guess:

"Boot your PC in safe mode using F8. It will hang at classpnp.sys. Don't give up, do nothing and after a while your pc should restart itself and you should be able to get in with no issues".

See also my #4.

Always pop back and let us know the outcome - thanks


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#6
October 28, 2012 at 17:23:03
I will attempt a low resolution start up but I am having trouble getting to the F8 menu.
I might have to factory restore it. I think it might be for the best.

Thank you for your help, Derek!


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#7
October 28, 2012 at 17:38:28
OK. Let us know how it shakes out, whichever way you go.

Always pop back and let us know the outcome - thanks


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#8
October 29, 2012 at 13:52:27
What trouble are you having getting to F8? If your computer came with a PS/2 keyboard then you probably need to use one to get to F8 at start up. Once in the BIOS screens look for an option called Enable legacy USB support. Do that.

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