Graphics at boot up nonexistent

November 16, 2009 at 11:08:24
Specs: Windows 7
Here's my problem. I just got a new computer that had Windows Vista on it. It was probably dumb on my part because I really didn't have any issues with the OS, but the computer came with a free coupon to upgrade to Windows 7 so I ordered it.

I had heard about so many problems with Vista that I installed the upgrade without researching it first.

Anyway, now when I boot up the system everything works fine until I get to the part where I'm supposed to enter my password to finish booting up the desktop. My screen is just black and most times I have a mouse icon that I can move about the screen.

My monitor light is showing that it's receiving a signal, but the screen won't bring the graphics up. It's like it thinks everything is good.

When I manually shut the computer down and restart, it brings up the screen that talks about an abnormal shutdown and gives the option to boot to Safe Mode or Start Windows Normally. When I select Start Normal, the system boots up just fine including the graphics.

My system runs perfectly fine after that, but it's just a nuisance that I have to reboot the system twice every time to get it to come up.

What could be causing this to happen?

FWIW, my video card is a Dual ATI Radeon HD 5870.

As I stated before, this problem only occurred after I install the Windows 7 update.

The stupid thing is I was leery about installing the upgrade. I even mentioned to friends that upgrades always seemed to create their own set of problems....

Anyway, if anyone has any suggestions, I would greatly appreciate it.


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November 16, 2009 at 11:25:11
What if you go right into safe mode (by pressing F8 when you first turn the computer on)? If it boots right up, it's probably a graphics driver problem. You should try running Windows Update and make sure that all of the "Optional" updates that relate to drivers et installed. If that doesn't work, you can look in the event log to see what is going on. Will post details on that when/if you need them.

-Ryan Adams

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